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So upset! Customer found a hair in the cake! - Page 3

post #31 of 57
Quote:
Originally Posted by JanH

Quote:
Originally Posted by happyascanbee

or you can tie it to the back into a tight pony tail.. Those people in Food Networl challenge do not wear head gears.. their hair is just flowing or just tucked in.



According to this article, the cakes aren't always eaten but may be tossed into the dumpster:

http://preschoolers.about.com/b/2009/07/26/food-network-challenge-features-sesame-street-cakes.htm

HTH



sorry this happened to you nicunurse & happy it ended well, luckily you have a nice customer there =)

just want to add to what was said above.. what about the sisters in dc cupcakes?i really find their hair to be messy,unhygienic & all, while baking & decorating icon_confused.gif
"Every day we make choices, and every night we must sleep with the consequences of those choices."
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"Every day we make choices, and every night we must sleep with the consequences of those choices."
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post #32 of 57
Quote:
Originally Posted by bobhope

Quote:
Originally Posted by JanH

Quote:
Originally Posted by happyascanbee

or you can tie it to the back into a tight pony tail.. Those people in Food Networl challenge do not wear head gears.. their hair is just flowing or just tucked in.



According to this article, the cakes aren't always eaten but may be tossed into the dumpster:

http://preschoolers.about.com/b/2009/07/26/food-network-challenge-features-sesame-street-cakes.htm

HTH



sorry this happened to you nicunurse & happy it ended well, luckily you have a nice customer there =)

just want to add to what was said above.. what about the sisters in dc cupcakes?i really find their hair to be messy,unhygienic & all, while baking & decorating icon_confused.gif

I agree with bobhope. Also, on one of those cake shows (where they're given a task to make a cake for a special event), doesn't the winner end up serving the cake at the party/event? I'm assuming it's the same cake they've made while NOT having their hair tied back, or with their long fingernails! icon_smile.gif
post #33 of 57
I'm just a hobbyist but I always wear a hairnet because I'm afraid of hair ending up in my cakes. I have long hair that does occasionally show up in food if I'm not careful (this has happened a couple of times when I didn't pull it back while making supper). My husband and his father totally freak out if there is a hair in food and will not eat it. Your customer sounds totally reasonable!

I'm sorry this happened to you, and I would just wear a hairnet in the future to avoid this happening again.
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Optimism produces the very success it desires and expects.
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post #34 of 57
Most of the time the loose hair comes from your clothes on to the food. After putting on the hair net then use a sticky lint roller and go all over your arms, shoulders around the back etc. You will be surprised how much loose hair will be on there! icon_smile.gif
I am inspired by my Grandma who was the best baker I've known. My wish is to now inspire & create warm memories for my Grandchildren.
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I am inspired by my Grandma who was the best baker I've known. My wish is to now inspire & create warm memories for my Grandchildren.
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post #35 of 57
I probably need to be more careful about this as well, especially the point above about the hairs coming from clothing, not necessarily off ones head. Guess I should put hair up, put my bandana on, THEN change clothes. Thanks for making me think a little harder about this!! icon_smile.gif

On another note...I'm really not typically concerned if I find hair in my food. Honestly, it's the things I can't see that worry me more...but I know I'm in the minority - I know most people find hair in the food to be disgusting!
post #36 of 57
Hair can be so tricky. I tie my hair up, put it under a hat AND use a lint roller...you can never be too careful
post #37 of 57
Cake decorators on Ace Of CAkes NEVER wear hair nets while decorating cakes...

Same in Iron Chef.... or Chopped... and the judges eat them.
post #38 of 57
No, I don't think you should press it- if the customer truly wanted the refund, she would have accepted it. She probably realizes that it happens sometimes!
post #39 of 57
No, I don't think you should press it- if the customer truly wanted the refund, she would have accepted it. She probably realizes that it happens sometimes!
post #40 of 57
I made prepackaged refrigerated cinnamon rolls today and then my DH iced them. I pulled TWO hairs off my roll! Yech! He is 37 and has tons and tons left but it falls out like rainicon_sad.gif if we'd have had more I would've chucked it but then I wouldn't have had one.... Besides, being married you do much worse!
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #41 of 57
Wow they throw them away!? Don't they have homeless shelters or something to donate too? Seems like such a waste!
post #42 of 57
Quote:
Originally Posted by SweetcakesCT



Also, on one of those cake shows (where they're given a task to make a cake for a special event), doesn't the winner end up serving the cake at the party/event? I'm assuming it's the same cake they've made while NOT having their hair tied back, or with their long fingernails! icon_smile.gif



On Food Network Challenge, the cake is thrown away and the winner has to remake the cake for the event. I know this because one of the winners posted this in her blog. (I think it was Marina Sousa) She posted something to the effect that winning $10,000 was not really the point because they then have to travel and transport all the ingredients (on their own dime) to wherever the wedding/event is and remake the whole cake from scratch. So it ends up costing them more than they win. Of course the publicity and right to use "Food Network Challenge Winner" in their promotions for the rest of their lives more than makes up for it.
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It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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post #43 of 57
Oh no, I really feel for you, it's my worst nightmare and somethig I always worry about. My hair was down to the middle of my back and I always had it tied up in a bun when baking but a couple of moonths ago I just thought the risk was too great and had my hair cut off to a very short bob. I wear (a very unattractive) large headband now to keep my hair out of the way. I'm sure you were so carfeul and did everything properly, sometimes things just happen. I found a hair in a meal last month and it did really put me off. It was a tiny tiny hair, they gave usthe meal for free and gave us a voucher for another free meal. I think that was the right way to handle that but when it comes to a several £100 cake (or in your case several $100) that's just not necessarily possible. I would try offering a 50% refund on an expensive cake or if it was only £50 or so, I'd just refund the whole thing or offer another cake of the same value for free at a later date.
post #44 of 57
I always wear my hair pinned up AND tucked into a baseball cap...and haven't had any hair issues (knock-wood)!!
post #45 of 57
I keep a sticky lint roller on hand. After pulling up my hair and putting on the net I use the roller to get anything that is loose on my uniform, shoulders, arms and then again on my apron after I put it on.
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