Cake Central › Cake Forums › Cake Talk › Cake Disasters › Husband delivered, cake fell over!
New Posts  All Forums:Forum Nav:

Husband delivered, cake fell over!

post #1 of 9
Thread Starter 
Last week, in the midst of getting ready for my stepdaughters wedding, I had 60 cupcakes and 2 cakes to deliver. The cupcakes and 1 cake went to a friend of my husbands for their son's 1st birthday. My husband delivered the cake with my 15 yr old daughter in the backseat watching over it. It was a Cat in the Hat theme cake with it being a 3 tier 6" round "Hat". The road to their house was a dirt road and very bumpy he said. Apparently, the cake tipped over and just laid on its side on the fondant covered cake board and to the backside of it. He got in the house, explained what happened, fixed it, and offered to just take payment for the cupcakes. They insisted on paying for everything and said it was ok, they understood.

I did not find out about this until 2 days ago. The cake was delivered on Sept. 8th. My 10 yr who went along for the delivery spilled the "secret". My husband said with all of the stress of the week, he didn't want to add to it for my benefit and he said they didn't appear that upset.

I immediately sent the mother an email telling her I knew what happened. Tried calling and she never answered. I explained everything that I knew had happened and that I wasn't aware there was an accident until that day. I haven't heard a thing from her. In my email, I also stated that if she used me again, I would give her a good discount.

My husband has also told the husband how I upset I was on finding out the news and he said they seriously weren't upset.

I would feel better if I just heard something from her. She placed the order and I would just like to know that either she is ok with what happened or she isn't.

Should I let go of the guilt or try and contact her again?
post #2 of 9
Wait until she contacts you. She might be busy right now. If she had a big problem with it, she would have called you...people don't usually hesitate to complain when something's bugging them.
post #3 of 9
I think you should calm down and relax. This happened a week ago right? and the customer hasn't contacted you with a complaint, so I'd say if they were upset or annoyed they would have contacted you by now, and the husband said they weren't upset. Sit tight and just wait for a reply. icon_smile.gif
My cakes are never level. . . . .its because my damn cooker is wonky!!
Reply
My cakes are never level. . . . .its because my damn cooker is wonky!!
Reply
post #4 of 9
Quote:
Originally Posted by JamAndButtercream

I think you should calm down and relax. This happened a week ago right? and the customer hasn't contacted you with a complaint, so I'd say if they were upset or annoyed they would have contacted you by now, and the husband said they weren't upset. Sit tight and just wait for a reply. icon_smile.gif



I agree! As awful as we feel if something goes wrong, these are wonderful customers that seem to understand if something goes wrong.
post #5 of 9
Agreed...if the customer did not take your husband up on the offer to only pay for the cupcakes, I would consider the matter closed unless they contact you again about it.
post #6 of 9
It sounds like your husband was able to fix the cake and the client was very understanding.

Maybe she'll get back to you, but she may not. I'd try to let it go for now. I know it's easy for us to tell you this...I'd be obsessing over it too if I were you.

Hopefully she'll get back to you and set your mind at ease.
post #7 of 9
Send her a note, telling her that you are working on your holiday calendar and would like to include some cupcakes or a cake for her as a gift from you for the problem with the cake. Ask if she will be entertaining and what would work best for her. This is what I have done with my best customers as a thank you.
post #8 of 9
Thread Starter 
Thanks everyone! She did email me back yesterday and said everything was "perfect"!!!! She said the cake was a big hit and it all was delicious! Whew! She said she would definitely be using me again!!!! I am soooo thankful!

I had to remind myself that I will always be my own worst critic!!!
post #9 of 9
aww! glad it worked out well for you! What a nice customer! icon_smile.gif
My cakes are never level. . . . .its because my damn cooker is wonky!!
Reply
My cakes are never level. . . . .its because my damn cooker is wonky!!
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Disasters
Cake Central › Cake Forums › Cake Talk › Cake Disasters › Husband delivered, cake fell over!