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How would you handle this... Loosing faith in customer - Page 3

post #31 of 68
9/16/11 at 11:45am
Think about it - they had until 6 p.m. - you heard nothing. You then called and left them a message that their order was cancelled and then all of a sudden they paid! I don't think so . . .
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post #32 of 68
9/16/11 at 12:17pm
Well it sounds like the general consensus is to return the payment and forget about the order and I would agree with this.

So what are you going to do?

Is this a wedding cake?
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post #33 of 68
9/16/11 at 12:29pm
I think I would have sent it back, that's just too weird for me to be comfortable with. I have a feeling she is furiously baking and/or decorating as we speak.
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post #34 of 68
9/16/11 at 1:03pm
"furiously baking or decorating" LOLLLLL!!

I agree with EVERYONE else. Refund and DO NOT engage with this customer. You contradict your own statements when you say "I need the money by XXX date or I just can't do it" then they pass said date and time and pay you and miraculously you can now do it. For some reason some people think they are doing US the favor with an exceptionally under priced order...enjoy your weekend instead!

Don't move your line in the sand. Red Flags are there for a reason...don't ignore them. If you want your customers to take you seriously then you have to stick to your guns. It is, after all, THEIR loss. Refund it. imho.....
Cake disasters are like childbirth...you swear you'll NEVER make another cake but soon the pain is forgotten and you are elbow deep in BC again.
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Cake disasters are like childbirth...you swear you'll NEVER make another cake but soon the pain is forgotten and you are elbow deep in BC again.
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post #35 of 68
9/16/11 at 1:05pm
I'm afraid she's baking right now. Hope everything goes OK.
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post #36 of 68
9/16/11 at 5:54pm
She's a baking, lol
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post #37 of 68
9/17/11 at 7:22am
I agree with startip.
I can do everything through Christ which strengtheneth me Phillipians 4:13
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I can do everything through Christ which strengtheneth me Phillipians 4:13
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post #38 of 68
9/17/11 at 6:55pm
Quote:
Originally Posted by brenda549

In the event of no payment I might would send an email:

Dear so-and-so,

Due to non-payment I regret to inform you that your cake order has been canceled.

Regards,
***



Thats exactly what I would say as well. Just be polite and "have a nice day"

icon_smile.gif
"Guilt free chocolate recipes"

http://tinyurl.com/3qbdter
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"Guilt free chocolate recipes"

http://tinyurl.com/3qbdter
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post #39 of 68
9/17/11 at 7:46pm
What are they thinking? You tell them the cake has been cancelled so they pay you? That saying "you snooze, you loose" is definitely applicable here. They are trying to guilt you into it because "I paid." I agree with everyone that you should send the money back and not make the cake. Your are setting yourself up for trouble.
Tina
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Tina
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post #40 of 68
9/17/11 at 8:22pm
NNNNNOOOOOO don't do it!!!!! I hope you didn't and if you did I hope it all works out for you!!! How rude can some people be? Not the OP the late payer person. icon_smile.gif Please tell us the outcome!
God is good
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God is good
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post #41 of 68
9/18/11 at 11:24am
Alright, enquiring minds want to know! What did you do here? How did this turn out?
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post #42 of 68
9/18/11 at 3:15pm
Quote:
Originally Posted by KayMc

Alright, enquiring minds want to know! What did you do here? How did this turn out?



Yes, I'm wondering how it went too!
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post #43 of 68
9/19/11 at 5:42am
Well.....?????
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.
See. There is no "Someday"!
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Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday.
See. There is no "Someday"!
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post #44 of 68
9/19/11 at 10:48am
looks like we are going to have to sit down and wait for her to get back to us!
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post #45 of 68
9/19/11 at 12:12pm
If you decided to do it, I hope everything went well for you.
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