First off you did a great cake for a beginner and a first time wedding cake. You gave her a free cake, told her upfront that you are still learning. She still wanted to you to make her cake. After you had the consultation again, you told her yet again you would try that you are still getting your decorating skills up there. She is the one with the problem. I wouldn't have given her the "gift" back. Yes you want the customer to be satisfied, but there was no satisfying this woman. Both bride and Mother understood what they were getting into, the risk that is. If she wanted more, she could have paid someone else to do it. But both wanted YOUR cake for Free. The lesson I would take from this is, when you do start your business, contract, contract, contract. And a personal note here, if you had refused to give the"gift" back, no problem. A child cannot legally enter into a contract since she was the one given the money. Especially since you had refused payment several times.
post #16 of 100
8/21/11 at 3:30pm