I agree with Rae. If you ordered something from a store and UPS delivered it damaged, it would be the responsibilty of UPS. You may contact the storebut I believe the store would be contacting UPS for mishandling the package.

In my former life I worked for an internet fulfillment company, I dealt with shipping, and return problems. UPS and FedEx have a $100.00 insurance unless more is purchased by the shipper. So a claim for $100.00 plus the actual shipping would be given back to the shipper.
I too think that the delivery person knew something was wrong, or he would not have taken the picture?

Oh that's terrible! The cake was so gorgeous before the disaster. It seems to me like the driver must have hit the breaks way too hard, causing some boxes to topple over which is why he must've checked up on it. As others have said earlier, he knew something went wrong.. it's not your fault, and you shouldn't blame yourself. Consider it a lesson learned - you can't trust anyone with your cake! They don't realize how crucial it is to treat it with the fragility it deserves because they haven't seen all the hard work that's put into it!

kakeladi

I will improvemy packaging , I will use thicker board nwxt time
thanks for support

LKing12
I live in United Arab Emirates , its toooo hot here over the year , I cooled the cake before I gave it to the curior man

thanks for support

dawncr

I told the driver , If you felt anything happened to the cake just check it and let me know

yeeh I am looking for a new delivery systems ,

Thanks for support

FromScratchSF

I know I have to improce my packaging , I loved the idea of putting memoryfoam mattress under the cake box , I will go for it

BlakesCakes

i am in my way to buy memory foam padding , its 2 meter *90 cm with 5 cm thickness
its expensive , but its a must to have if it will keep my cake from any danger

I am thinking of folding it in layers , put the noskid mat on it , put the cake box in a box and then on the mat >> is that enough ?? or there is something I can do extra ??

regards heat ,, I dont know what to do but I am thinkinf of puting ice cubes between the memory foam pad so it works as a cooler ,,

heeeelp

LadyTangerine

as you said consider lesson learned , thanks God the customer was unerstanding

thanks alot

bobbie
thanks for ur suppoer dear

last night the curior man called me , and he said someone bought the cake ..

what cake ?? the smashed one ?? yes the smashed one , he came and gave me the money for this (x-person)

anyways , here is the place where I put my cakes when I deliver , between the seats :





so if I put the memory foam beneath them it will absorb any vibration ? or should I change the place of the cake box ??

and this is the cupcakes box :



it prevents cupcakes from moving inside the box

thanks everybody

Wafa, you can cut the memory foam into pieces that will fit under the box--one layer will do the job nicely. A piece of no skid under that will keep it all secure.

That spot in the car looks nice & flat--and maybe closer to any air conditioning that may come from the front vents.

I'd suggest having cakes delivered at night, whenever possible, to mitigate the heat & sun of the daylight.

That's great news about the payment for the damaged cake. Maybe the courier had a conscience and bought it for himself and his family! You may have a new customer!

Good luck & Happy Decorating!
Rae

Ray thanks for your idea about memory foam

I will buy it tomorrow , it's a padding not a matress , and yes I will transport my cakes in night much better

I will put more than one layer so the cake box keep sturdy

Thanks for your idea I have 3cakes to transport this week ,I will inform u how it goes

I would never ever hire anybody to handle my precious cargo. I also would never ever agree to a cake delivery 2 hours way in the dead heat unless I did it myself and had a/c maxed out the whole trip.

If someone ask me to make a cake, even though that cake is a gift or a donation (I give all my cakes BTW), I ALWAYS insist that that I deliver the cake myself. Most people do NOT know how to handle it.

In this case, it is the fault of the delivery service. 100% their fault. The delivery person was ignorant about delivering something very fragile.. why should you get part of the blame ? you did everything right.