cryyyy and cryyy andcryy - Page 2

Who says that YOU did anything wrong? You have NO responsibility for this disaster.

If you were a seamstress and made a dress for someone and the courier had let his wife try it on and she ripped all of the seams out, that wouldn't have been because you'd done something wrong............

Once a cake leaves your hands, if it's not treated properly, that's the fault of the person delivering it.

Your icing was fine.

It's clear from the picture that your courier hit the brakes very hard and/or allowed the box with the cake in it to slide around in the back of his vehicle. I'd also guess that you live in a very warm climate and that the cake was allowed to overheat in traffic or while he picked up other deliveries. ANY cake, BC or fondant, would have slid on the board, melted, and been ruined under those circumstances.

NO, this doesn't happen routinely with BC cakes--BC cakes that are kept cool in automobile air conditioning and are not allowed to slide around during transport.

If you have no-skid shelf liner in your part of the world, you may want to invest in some and be sure that future couriers put a piece of it under the cake box while the cake is in the car. You can also put it under the cake board in the box.

http://www.ebay.com/itm/Slip-Stop-Shelf-Liner-Green-Non-Slip-12-W-X-98-L-/310339379846?pt=LH_DefaultDomain_0&hash=item4841ab2286

Rae

You said "far away" so it's unclear how far this cake had to travel. Unless this was hand-to-hand service, just don't do it, ever. I tried it once. It was a fondant cake, frozen solid when it left my hands, packed in an appropriately sized box, doweled to its board, then in another box with newspaper and packing peanuts, marked fragile, this side up, etc. etc., and you can see how it turned out. If it had been buttercream, it probably would have looked worse than yours ended up. http://cakecentral.com/cake-decorating-ftopict-626570-shipping.html

Don't ship a cake. It's not worth the risk.

No, it was because your DH delivered it and not some stranger who didn't care about the time and hard work you put into it.

The non-skid liner just stops the box and/or cake from sliding around when the car moves, turns, stops, etc.

To absorb vibration, I use a piece of memory foam on the floor of the trunk under my cake box. I think that it helps a lot. However, I wouldn't be giving a piece of that away if I needed to have a courier deliver--too expensive.

Rae

.......had a fondant cake before delivered by my DH to the same city , I followed the same prcedure in packaging and it delivered fine, So I think its coz the BC cake ??............


NO, No, no it is NOT because it was BC cake. It definately was NOT handled properly. The carrier is at fault.
Yes, packing it in smaller more size appropriate box then into a larger box w/stuffing around it *might* have helped but 99.9% of the problem is from improper handling.
Either something was placed on top of the cake box or it was placed somehow that the box turned over in transit.

It not only looks like something was placed on top of the box, but that it was allowed to get too warm. Did you paste the cake to the cake board with some buttercream icing? That might have helped it to keep from sliding, but if the delivery guy was driving like a wildman, nothing could have helped this beautiful cake to get to its destination in tact.

If "nothing" happened to the cake during the delivery, why did the delivery person take a look at it and send a photo halfway there?

I know if I were delivering a cake and nothing happened to make me check on it, I'd deliver it to the recipient's address and go on my merry way.

Something must have happened for him to check on the cake. Another box fell on it, or the box was stacked without side support and fell over, or something. What happened to your cake was not even a slam-on-the-brakes injury, unless it also tipped over the cake or cake box.

The delivery company screwed up. The driver is denying it because he doesn't want to lose his job. Don't spend any more time trying to figure out what you did wrong. You may have been able to tweak a few things for it to be more secure, but it would have been a disaster anyway.

Time to figure out a new delivery method or service.

Exactly.

So, you are saying if you ordered a pizza from Domino's and it gets to you looking it was ran over by a truck - you wouldn't hold Domino's responsible? You wouldn't call Domino's and expect a new pizza or a refund? Of course you would. The delivery driver was employed by Domino's, therefore responsible for the safe transport and delivery of perfect pizza. They don't say, sorry, the pizza looked fine when it left here so you are SOL.

Bottom line - If you promise delivery and especially if you charge extra for it, then you are responsible for delivering your product in it's promised condition. Just because you contracted out that job doesn't mean it's not your problem... because that's some seriously poor customer service. Not that OP did this, she is trying to make it right by her customer, I'm only disagreeing with the idea that she shouldn't do anything. That's crazy. Of course she should (and is )

Jen

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Exactly what I was thinking...why didn't anyone else pick up on this before us? lol

Why would a courier open a box he was paid to deliver and take a picture of the contents? Obviously he dropped the box or mishandled it, but since when is it ok for him to open the box?

Maybe in the Middle East that's common practice but I know if UPS or another mail service opened up one of my packages and took a photo of the contents I'd be making some pretty angry phone calls.

Maybe the OP could elaborate on this point for us.

Totally different set of circumstances. The driver for Domino's is a direct employee of Dominos, ergo, Domino's is fully responsible for every aspect of the pizza--from creation to delivery.

In the instance of this cake, the driver was an independent contractor hired by the baker. The responsiblity for the delivery of the cake in the condition in which is was received was tranferred to him, with his approval, when he accepted the job.

I NEVER said that the baker couldn't do something to remedy the situation. That's up to her. If she does do "something", in the ideal world, she would be fully reimbursed by the courier service for her time, ingredients, and re-delivery costs.

I said that her construction, decoration, and packaging did not contribute to the problem. This leaves her with clean hands and a claim against the driver. It leaves her client with the understanding that it was the independent contractor as the individual fully at fault for the disaster.

I don't feel that the baker should continue to beat herself up and find fault with her product when the disaster was a result of the clear incompetence of the courier.

In general, my response follows along the lines of when a client chooses to pick up a cake and doesn't transport it correctly, ending in some sort of disaster--not the baker's fault and it's up to the baker to decide how far they can go to remedy the situation, but the fault clearly lies with the transportation agent.

Rae

[quote="BlakesCakes"]


What a great idea. I am going to try this!