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cryyyy and cryyy andcryy

post #1 of 48
Thread Starter 
Yesterday I made this nice cake for a nice customer.. since she lives far away I talked to a delivery company to deliver it for her
here is my cake
Image

Image


I was praying this cake reach the customer safely but in the mid way I recieved a call from the dilvery man saying the cake was ruiined and he sent me this image

Image


aaah ,, what can i do with this ,, I am sure he put some stuff on the cake box ,, no waaaay this can happen to the cake while dilvering

I called the customer now , she is very nice I offered her a free cake she said she will pay for it , but I insist its free for her

pleeeeease ,, would anyone tell me how this happened to my nicccce BC cake ??
thanks
post #2 of 48
OMG I hope you didn't still have to pay the delivery man. Oh my. I agree that it looks like something was put on top of the box or maybe dropped and flipped over in the process. There is icing all over the top of the box and unless the box was to short, im not really sure how else that would happen.
Im glad your client was so understanding, but it is still unfortunate that she had to be.
Did the driver give you an explantion? You certainly deserve one.
Sorry this happened to you

p.s. your picture links dont work but if you copy and past the url WITHOUT the [img] before and after into a new browser you can veiw them. Im not really sure how to actually fix the problem. Maybe someone else can help
post #3 of 48
Thread Starter 
kel58

I will never pay him , i will never deal with this shipping company again ,,

the box side never touch the cake I measured everything , the cake supposed to be in the middle of the cake board , as you see it shifted

the cover box doesnt touch the cake , I am wondering how BC can be all over the sides , its crusting BC , can this happen to all BC cakes ? since this was my first BC cake delivery?
post #4 of 48
i'm sorry this happened to you..it did happen to me too a couple of years ago..when the cake reached my client, he said the cake looked like it has been "tossed" around... the courier people mishandled it as if it wasn't food, & they even claimed to deliver food as one of their services ... i felt bad for my client as it was supposed to be a gift to his aunt.. icon_sad.gif

by the way, your roses are lovely icon_smile.gif

bobbie
"Every day we make choices, and every night we must sleep with the consequences of those choices."
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"Every day we make choices, and every night we must sleep with the consequences of those choices."
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post #5 of 48
Oh my goodness - I would have stopped breathing. I hope you sent your customer a picture of the cake you did make. The courrier should be held responsible. They say you can't have your cake and eat it too! I would be devastated if this happened.
post #6 of 48
They put a box on it, plain and simple. I would ask for them to cover the cost of the cake.
post #7 of 48
Thread Starter 
bob ,, what do you do usually to prevent this from happening

I am soo afraid this happen to me again while transporting the BC cake
post #8 of 48
Thread Starter 
dinaz I sent the pic to to the customer , I feelo sooo soorrry for her

I am still crying , its my work , my time , I feeeel soo saad and I am looking for a solution to avoid this happening again ,

it was my first BC transporting , Do you guys trabsport your BC cake the same way as your fondant cake ?
post #9 of 48
Thread Starter 
Quote:
Originally Posted by QTCakes1

They put a box on it, plain and simple. I would ask for them to cover the cost of the cake.



I called the office , I said for sure they put a box on it , but the currior man said he didnt

the Bc was crusting BC, I am thinking if this was a factor
post #10 of 48
It does look like the basketweave icing was too dry, it cracked, and fell off. (Did you also ice the cake for the basketweave to have something to stick to?)

But, it also looks like nothing would have been able to stick to the cake because it appears the cake box was turned on its side (see the grease stain on the side panel of the box).
HOW TO:
Make tip #127D (giant rose tip) Ruffle cake,
Write with icing,
Make buttercream roses on a stick:
http://s984.photobucket.com/albums/ae322/Unlimited1cakes/
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HOW TO:
Make tip #127D (giant rose tip) Ruffle cake,
Write with icing,
Make buttercream roses on a stick:
http://s984.photobucket.com/albums/ae322/Unlimited1cakes/
Reply
post #11 of 48
Thread Starter 
unlimited

Its indydebi crusting BC , its very stiff when it dries , and there is a chocloate Butter cream beneath it so , it sticked to it ,why did it cracked?

I put cakeboard under the cake , then attach the cake with the square cake board , I made the cakeboard as the same size as the bottom box so the cake board dosnt slide off

how can I avoid this happen again , i agree it seems nothing stick to the cake , but i covered BC coat on the cake before making the roses and basketweave
post #12 of 48
Honey, you could have packed that thing up tight as a drum, and it could have happened. No one takes care of delivering products as well as we do ourselves. No one takes it as seriously as us, sorry!
post #13 of 48
Thread Starter 
maria I agree no one take care of delivering cakes as we do , but I want to know what I did wrong ,

the cake((which has a small cake board beneath it and its not seen)) was attached to the big cake board , so there is small cake board glued to the big cake board as u see it seems it shifted how can I secure this ?? how can I secure transporting BC cake ?
post #14 of 48
I'm confused, were you overnighting this cake somewhere or sending it across town? I'm sorry this happened to you but your packaging choices need improvement. Your cake board is huge and it looks like you used a 1/2 sheet box for what, an 8" cake? By the looks of it, you were taking a big chance of your cake playing pin ball in that packaging. I think the van/truck took a turn and your very small cake in a gigantic flimsy box slid all around... the weight of it could have tipped the box over all on it's own with no fault of the driver.

If I was trusting a courier to deliver a cake for me, I would have put the very refrigerated, cold cake in an appropriate size cake box, then put that in a sturdy tight-fitting cardboard box (so the cake box wouldn't slide around) marked "FRAGILE", "KEEP LEVEL" "THIS SIDE UP" and "CAKE HANDLE WITH CARE" written in big bold letters on all 4 sides, and put 'DO NOT PLACE OBJECTS ON TOP" on the top of the box.

Better luck next time!
Jen
post #15 of 48
I don't know if you can find them, but if they have boxes that have a clear window on top, it might make the driver realize that he has to handle it safely if he can see the cake.
Believe in yourself so that you can be the best.
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Believe in yourself so that you can be the best.
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