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Customer picked up cake, they squashed it....now want refund - Page 2

post #16 of 21
I just cut the lids off.
post #17 of 21
Quote:
Originally Posted by LittleBroccoli

Quote:
Originally Posted by Rosiepan

The problem is that most of the boxes we buy over here tend to have seperate lids like these http://www.partykiosk.co.uk/ekmps/shops/domestix/images/cake-boxes-with-lids-packs-of-5-10-inch-size-4159-p.jpg
and that makes it more difficult to tape in an upright position. You can buy taller boxes but they are more expensive, typically used for wedding cakes.
I thhink the idea of taping something to all corners could work and then covering the gap all around with wrap.


Yes Rosie, this is why I like the straws idea, or I have seen 'cardboard extensions' that you can buy to put in the corners, to lift the level that the lid sits on.....think I may go and buy some of these for future giant cuppies! icon_redface.gif
Rosie - you are Kent UK too?! Your cakes are fabulous. icon_biggrin.gif


Thank you!
If you are going to make lots of tall cakes it would be worth buying those extensions but I would more likey get some card stock and make my own.
I have a two tier coming up next month that is travelling to Salisbury. I may try some bubble straws or some card with some cling film for that.

I am in Medway area. Where are you from?
post #18 of 21
Thread Starter 
Whoops sorry this thread is ages old Rosie. Not sure why I don't get notified? ..... But I'm between Sevenoaks/Dartford. X
post #19 of 21

Maybe in future draw up a little note saying that the cake is in fine condition and get them to sign it?

post #20 of 21
Thread Starter 
Thanks Faith. I rarely take collection orders anymore, but when I do this is great advice.
post #21 of 21
I just had to cut a hole in the top of a box, usually I got the extenders that fit inside the box, not the corner ones but they were only available in 14" and above. The corner extenders are okay, but not great.
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"Taste your words before you feed them to people."
www.sugaredsaffron.co.uk
www.facebook.com/SugaredSaffron
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