Customer's email to me:
Thanks again for the cupcake however I need to bring something to your attention.
I really dont like to complain but the cake wasnt secured at all and the box you had the cake in did not fit (was too small) so resting the lid on top caused it to be squashed. By the time my friend got home the cake was so squashed it was ruined.
I realise theres only so much you can do to secure a cake but the least we would expect was to have it in a box that fit. With this in mind I wondered if there is anything we could do on the price?
I have taken a picture as proof if you would like me to send it to you?
I'm sorry this happened, the cake was really happily received by your friend and to use her words 'it is perfect' 'it is beautiful'.
The cake box was the perfect width and fit for the size of the cake board. It is true, the height of the giant cupcakes are slightly too high to put the lid on properly as with a standard cake, as they do not manufacture specific Giant cupcake boxes yet, but I mentioned this to your friend specifically not to put the lid on properly as it touches the tip and may squash it. It had sat for most of the day in my office with the lid just resting on the box and this did not cause it to be squashed, (I remind you of your friends words as I lifted the lid 'it is perfect') I advised your friend to do the same, just to rest it gently as I had done as this will not cause any damage. I can only think that the lid had been pushed on with too much force, exactly what I advised not to do.
As the cake was perfect and received as such I cannot offer a refund. I do state on my terms and conditions that I cannot be held responsible for the cake once it is collected, I am sorry. Cakes are very delicate and need to be transported with care, I know this through experience. I'm sorry but I really cannot be held responsible for the cake not arriving as I finished it.