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Venue Called - Where's The Wedding Cake? HUH? - Page 2

post #16 of 108
Oh I'm going to keep an eye on this one - that is ridiculous!! the levels people will go to, to get the monkey off their back. That MOB should be ashamed of herself and as for the bride!!!! what bride doesn't ask questions like 'what design is it mum, what flavour is it mum, how many tiers is it mum, who's freaking making it mum?'

Whoa I'm glad it's not me, I'd have raged by now! lol
post #17 of 108
No contract, no cake. Simple. The MOB failed to do her part and you are not responsible. You have your documentation and the MOB does not have a copy of a signed contract. No one would do a cake without a contract.
post #18 of 108
wow. I too would be charging into that venue and demanding to know why you were HARASSED all evening on a cake that wasn't ordered or paid for. Does the venue require an invoice from you? Do they pay you in advance? How are things usually handled?
Do NOT apologize, you are the one who was wronged here- your reputation, your day off, your piece of mind.
I would be MAD!!!
life is short, get a cakesafe.
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life is short, get a cakesafe.
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post #19 of 108
Well, it's a mess for sure. But I think the venue and the MOB have some explaining to do.

As for the negative impact on your biz...remember the rest of the work you did that day...all well done and on time. The results remain to be seen and yes...let us know how it all comes out!
post #20 of 108
Good grief! Its stories like this that make me wonder if I REALLY want to start a cake business!

As everyone has said, you should have nothing to be worried about as you have done NOTHING wrong- you shouldnt have to chase up the MOB or bride based on a quick discussion, so as far as you're concerned it came to nothing! I don't know many brides who wouldn't at least speak to their cake decorator to give an idea of a design- clearly a severe lack of communication between MOB and Bride, who by the sounds of it both assumed the other was dealing with it!

I know I wouldn't have wanted my mother deciding on my cake!!

Fingers crossed the right person gets it in the ear for this, and not the one innocent party caught up in the whole sorry mess.
Newbie Caker, but loving it so far!!

....waiting for my next challenge....
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Newbie Caker, but loving it so far!!

....waiting for my next challenge....
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post #21 of 108
It is simple, ask either the MOB or the venue to produce either a signed contract for the cake or a receipt of payment for the desired cake. If they have no paper trail then you can not be held responsible. As far as a negative review, you will need to respond with a similar response that no payment was ever made, no contract signed, no designed approved, so no cake was made.
Believe in yourself so that you can be the best.
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Believe in yourself so that you can be the best.
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post #22 of 108
Quote:
Originally Posted by jenmat

wow. I too would be charging into that venue and demanding to know why you were HARASSED all evening on a cake that wasn't ordered or paid for. Does the venue require an invoice from you? Do they pay you in advance? How are things usually handled?
Do NOT apologize, you are the one who was wronged here- your reputation, your day off, your piece of mind.
I would be MAD!!!



ABSOLUTELY DITTO!!!!! I especially agree with "demand to know why you were harassed all evening for a cake that wasn't either ordered or paid for!! I'd be on premises as they opened the door on Monday and demand to know what the heck happened and make them assure me it would never happen again!

Good luck with this, please let us know what the outcome is.
post #23 of 108
Thread Starter 
MOB just left a voicemail, and I will be calling her back this morning. I'm trying to prepare myself so that I keep the emotion out of it. I will let you know how it goes. I did speak to the venue, and they understand that there wasn't a contract. Apparently at the wedding, the MOB was trying to blame the venue saying that they were supposed to place the cake order with us. As someone said, the mom is not accepting responsibility and is putting it off on the venue and us.

As for the process, we don't have a contract with the venue. We are one of their preferred vendors. If a bride orders their full service package which includes cake, photographer, DJ, food, etc., the venue pays us rather than the client. The client orders the cake as usual, signs a contract, and I forward an invoice to the venue. Once the venue receives it, they pay me in full. Both the venue and I explained the process to the MOB in detail.

Thanks to everyone for your support![/quote]
post #24 of 108
icon_surprised.gif Oh wow. What a crock!
Had a similar experience once: had one of those informal meetings in early Spring for a New Year's eve wedding. Never heard from them, so naturally I took them out of my file.

Just before Christmas I get a call from this Bride to confirm the order and delivery time.... icon_confused.gif what? Um....I don't think so honey! She was upset, but understood-apparently she thought he mom was taking care of ordering the cake.

Anywho- turns out no other bakery would take her order (duh.) So being the schmuck that I am, I finally agreed to do the cake for her. ugh.

So I hope the conversation goes ok with the MOB. Good luck! Sorry this had to happen to you. Hang in there!
With 30 years as a cake artist under my belt, I'm just here to share my knowledge and experience to anyone willing to listen!
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With 30 years as a cake artist under my belt, I'm just here to share my knowledge and experience to anyone willing to listen!
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post #25 of 108
I'm rather curious to see how this turns out as well. I'm guessing someone at the venue dropped the ball.
post #26 of 108
Sounds like this MOB needs a swift kick in the A$$...What a loser...I would apologize for nothing...Period...Produce your paperwork and say Too bad so sad....I wouldn't worry about people like this leaving bad reviews...most of the time you can delete it...

Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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post #27 of 108
Quote:
Originally Posted by Kiddiekakes

I wouldn't worry about people like this leaving bad reviews...most of the time you can delete it...


Agree. I had a review on Wedding Wire and had no idea who the bride was. I had no booking on the date shown on the reivew. I contacted Wedding Wire, told them I had no booking that day and could not identify the bride and they removed the review.
post #28 of 108
We all make mistakes. I don't know why poeple cannot take account for when they make a mistake. It is just so ridiculous this "pass the buck attitude". Good luck and stand strong. Your only emotion should be anoid!
post #29 of 108
Quote:
Originally Posted by CreativeCakesbyMichelle

Um, hello? They never PAID you for a cake. How exactly did they expect to be getting a cake without paying for one, aside from the fact that they never ordered one??? ... Ah, I know, the name of your business must be "The Psychic Baker" so they just thought about ordering a cake and assumed you would know that obviously you were supposed to make and deliver the cake lol.



Yeah... the Psychic Magic baker who magically can afford to bake and work for free! Lol!

I agree with the other posters, you need an apology and an explanation given to you!
Sofia
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Sofia
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post #30 of 108
Oh My! So curious to see what happens next!
Life is not measured by the number of breaths we take;But by the moments that take our breath away- Maya Angelou
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Life is not measured by the number of breaths we take;But by the moments that take our breath away- Maya Angelou
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