What a weekend it has been! Saturday was a very intense day of weddings, and everything seemed to be going wrong. It was definitely a Murphy's Law type of day. My business partner and I finished our deliveries for the day and were getting a bite to eat. I noticed that there were several voicemail messages on my phone. So I went outside to check them thinking something happened to one of the cakes we delivered. Well, it was a venue and other vendors calling asking where Jane Doe wedding cake was as the wedding was starting, and we were listed as the cake vendor. 
What!? I have no idea what you're talking about? We didn't have a cake contracted at the venue today for Jane Doe. (As a side note, it is a venue that we work with that offers packages to the their clients that includes the cake. We send an invoice to the venue, and receive payment from them rather than the bride.)
So I try calling the venue back without success. I finally get ahold of the DJ. She said that we were supposed to do the wedding cake and that everyone was wanting to know why we weren't there. I had no idea what they were talking about and explained to her that we were not contracted to do the wedding cake. I went through the scenario, but I could tell she thought I was not being truthful and said that I needed to produce a cake.
I get my computer out to look up the client's name to try and figure out what could have happened. I had met with the MOB informally back on February 22. We discussed wedding cakes in general, and I provided her a ballpark estimate based on a simple design. She took the information with her, and I documented on the estimate that it was for reference only. She said she would discuss everything with her daughter and that she would be in touch. If her daughter was good with everything, they would contact me to schedule a consultation and tasting for the bride.
To this day, I never heard back from the MOB. Never received a phone call or email so I assumed they decided to go with another cake vendor. Again, they never selected a design or cake flavors, and the bride or her mom never signed a contract. We never received any money from the venue either for the wedding cake. Despite all of that, apparently the MOB thought that telling the venue we were doing the cake was notification and a contract for us to do the cake.
So now the venue, caterer, DJ, MOB, bride, and the 150 guests think that we failed to deliver the bride a wedding cake. I am so devastated. Although we did not do anything wrong and did not have a contract, it will have devastating results for our business.
So how do I handle thie sitation from here? I'm supposed to contact the venue on Monday to "explain" myself, and more than likely the relationsihp there is severed. I'm going to have to deal with an upset bride and MOB on Monday as well. I fully expect them to leave negative reviews for us on the wedding websites as well. I just have no idea how this woman could have walked away without any type of design, flavors, or signed contract and think that we were doing her daughter's cake.
Thanks for letting me VENT...
What!? I have no idea what you're talking about? We didn't have a cake contracted at the venue today for Jane Doe. (As a side note, it is a venue that we work with that offers packages to the their clients that includes the cake. We send an invoice to the venue, and receive payment from them rather than the bride.)So I try calling the venue back without success. I finally get ahold of the DJ. She said that we were supposed to do the wedding cake and that everyone was wanting to know why we weren't there. I had no idea what they were talking about and explained to her that we were not contracted to do the wedding cake. I went through the scenario, but I could tell she thought I was not being truthful and said that I needed to produce a cake.
I get my computer out to look up the client's name to try and figure out what could have happened. I had met with the MOB informally back on February 22. We discussed wedding cakes in general, and I provided her a ballpark estimate based on a simple design. She took the information with her, and I documented on the estimate that it was for reference only. She said she would discuss everything with her daughter and that she would be in touch. If her daughter was good with everything, they would contact me to schedule a consultation and tasting for the bride.
To this day, I never heard back from the MOB. Never received a phone call or email so I assumed they decided to go with another cake vendor. Again, they never selected a design or cake flavors, and the bride or her mom never signed a contract. We never received any money from the venue either for the wedding cake. Despite all of that, apparently the MOB thought that telling the venue we were doing the cake was notification and a contract for us to do the cake.
So now the venue, caterer, DJ, MOB, bride, and the 150 guests think that we failed to deliver the bride a wedding cake. I am so devastated. Although we did not do anything wrong and did not have a contract, it will have devastating results for our business.
So how do I handle thie sitation from here? I'm supposed to contact the venue on Monday to "explain" myself, and more than likely the relationsihp there is severed. I'm going to have to deal with an upset bride and MOB on Monday as well. I fully expect them to leave negative reviews for us on the wedding websites as well. I just have no idea how this woman could have walked away without any type of design, flavors, or signed contract and think that we were doing her daughter's cake.
Thanks for letting me VENT...
You *have to* explain yourself - excuse me - no you don't.
