Originally Posted by imagenthatnj
Originally Posted by carmijok
Originally Posted by amberhoney
Originally Posted by EmmyNoah
I would say to her, "Thank you for your note. I apologize if you felt there was any underlying tension and that you misunderstood my policies regarding tasting and fees. I always strive to make my customers feel comfortable and if possible and when reasonable, try to do the best I can to deliver what they request. My best wishes to you for a very successful event (wedding)."
This one! Polite, firm and to the point. There is nothing in there that will make good fodder for her to bad-mouth you to anyone likely to place future orders with you. And you are not left with that awful feeling that you shoulda woulda coulda. Nuff said
I am wired and done with cakes, so i am reading old threads, but I have to comment on this one!
I think the "when reasonable" part implies that you couldn't please her or "make her comfortable" because she was being unreasonable! Which is a little passive/agressive jab I would love to say to someone's face with a smile and feined innocence, and dare them (silently,with my eyes) to say something about it, lol! But I don't think that is what most of you meant.
I know if someone sent me a message like that, I would be wonderin and even asking people around me (or on here!) "Was that Be-otch trying to say I was being unresonable???"