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Do I respond or not? - Page 2

post #16 of 38
Thread Starter 
well i did feel the need to respond...i did not apologize...took out that first portion and used the second half of Emmy's response...thank you EmmyNoah and everyone else who responded. I am sure it will fizzle out to nothing and I won't hear from her again, but I feel better that I did respond.

Thank you!
post #17 of 38
Quote:
Originally Posted by imagenthatnj

Quote:
Originally Posted by carmijok

Quote:
Originally Posted by amberhoney

Quote:
Originally Posted by EmmyNoah

I would say to her, "Thank you for your note. I apologize if you felt there was any underlying tension and that you misunderstood my policies regarding tasting and fees. I always strive to make my customers feel comfortable and if possible and when reasonable, try to do the best I can to deliver what they request. My best wishes to you for a very successful event (wedding)."



This one! Polite, firm and to the point. There is nothing in there that will make good fodder for her to bad-mouth you to anyone likely to place future orders with you. And you are not left with that awful feeling that you shoulda woulda coulda. Nuff said thumbs_up.gif



Totally agree!



Me too.



I am wired and done with cakes, so i am reading old threads, but I have to comment on this one!

I think the "when reasonable" part implies that you couldn't please her or "make her comfortable" because she was being unreasonable! Which is a little passive/agressive jab I would love to say to someone's face with a smile and feined innocence, and dare them (silently,with my eyes) to say something about it, lol! But I don't think that is what most of you meant.

I know if someone sent me a message like that, I would be wonderin and even asking people around me (or on here!) "Was that Be-otch trying to say I was being unresonable???"
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #18 of 38
Personally, I wouldn't have bothered to respond. If she writes you back don't respond to that, there's no point.
post #19 of 38
This is funny, we had almost this exact situation about a month ago with a bride, and all over wanting to taste Red Velvet w/Cream Cheese! What is it about that flavor??? icon_wink.gif
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post #20 of 38
Quote:
Originally Posted by CakeMaster2009

This is funny, we had almost this exact situation about a month ago with a bride, and all over wanting to taste Red Velvet w/Cream Cheese! What is it about that flavor??? icon_wink.gif



I can honestly *guess* that it's because with this flavor you either get really good or really bad. I've never really tasted 'so-so' RVCC. They've probably tasted both good and bad and want to be sure it's good where they're ordering it. icon_lol.gif
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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post #21 of 38
Probably wouldn't have responded, or maybe just a "Thank you for letting me know, best of luck with your wedding."

She knew up front that she'd have to pay for a custom tasting. Sounds like she was trying to get out of that. I hate when people say "I would like the complimentary tasting but could you include X flavor????" haha.

If I'm in a good mood and X flavor is in the fridge, then sure...if not....then that is a CUSTOM tasting and costs money!
post #22 of 38
Quote:
Originally Posted by Melvira


I can honestly *guess* that it's because with this flavor you either get really good or really bad. I've never really tasted 'so-so' RVCC. They've probably tasted both good and bad and want to be sure it's good where they're ordering it. icon_lol.gif



Probably so. I guess my potential bride just didn't want to try it bad enough to pay for it. icon_rolleyes.gif
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post #23 of 38
Do I EVER know your pain!!! icon_mad.gif I had a bride that I was very excited to work with, she wanted a cheesecake wedding!! FUN! And I happen to make really good cheesecake in my narrow opinion. So, she's an out-of-town bride, coming back to the area for her wedding. I make her four different kinds of cheesecake at no charge. (I don't normally do it that way, but was feeling generous I guess??) 2 weeks later she emails me and says she loves the cheesecake, but thinks it will be easier to do cupcakes (in other words, cheaper!) so she wants to change it all. Of course she wants to try some cupcakes now. *sigh* No problem... but it won't be free. I can tell ya that much! icon_rolleyes.gif Hahaha. But she's a very nice girl so I'm trying not to yell at her. icon_lol.gif
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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post #24 of 38
Bummer! At least she's nice though! icon_smile.gif

This girl was NOT nice.
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post #25 of 38
I don't get why they have to try EVERYthing...I mean really, if your cheesecake is awesome, she should be thankful for that and just assume your cuppies are good, too!
post #26 of 38
Yah, I have to agree that makes ALL the difference. I am the type of person who will go above and beyond for someone if they are just a little nice to me, you know? And I believe common courtesy is anything but! If more people were kind to each other, we'd have so many fewer problems in the world today. It's just sad because so many people are out there to use and abuse as many people as they can. thumbsdown.gif But like I said, when someone is nice to me, that cuts a lot more ice than being pushy and crabby!
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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post #27 of 38
Quote:
Originally Posted by Kitagrl

I don't get why they have to try EVERYthing...I mean really, if your cheesecake is awesome, she should be thankful for that and just assume your cuppies are good, too!



This I will never understand. icon_rolleyes.gif

Melvira, my thoughts exactly! thumbs_up.gif
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post #28 of 38
Quote:
Originally Posted by Kitagrl

I don't get why they have to try EVERYthing...I mean really, if your cheesecake is awesome, she should be thankful for that and just assume your cuppies are good, too!



Never been to a restaurant where you have one thing that is really good and then try something else only to find out they don't do it so well? She should be thankful for all the work that went into the first tasting (and from the tenor of the post it seems like she is). Why does that mean she should not request another tasting and just take it on faith (especially if she is going to be charged for it)?

Cake is not cheesecake and simply because the client liked the cheesecake does not mean she would like the cupcakes. In all likelihood she will, but given that tastings are the way that clients select cake businesses, it seems only natural for her to request a tasting. IDK from the post it does not appear the individual is being troublesome by requesting a cupcake tasting.
post #29 of 38
Quote:
Originally Posted by gatorcake

Quote:
Originally Posted by Kitagrl

I don't get why they have to try EVERYthing...I mean really, if your cheesecake is awesome, she should be thankful for that and just assume your cuppies are good, too!



Never been to a restaurant where you have one thing that is really good and then try something else only to find out they don't do it so well? She should be thankful for all the work that went into the first tasting (and from the tenor of the post it seems like she is). Why does that mean she should not request another tasting and just take it on faith (especially if she is going to be charged for it)?

Cake is not cheesecake and simply because the client liked the cheesecake does not mean she would like the cupcakes. In all likelihood she will, but given that tastings are the way that clients select cake businesses, it seems only natural for her to request a tasting. IDK from the post it does not appear the individual is being troublesome by requesting a cupcake tasting.



At the same time...if I take a group to a restaurant, I don't get to taste everything on the menu before buying dinner...
post #30 of 38
Quote:
Originally Posted by Kitagrl

Quote:
Originally Posted by gatorcake

Quote:
Originally Posted by Kitagrl

I don't get why they have to try EVERYthing...I mean really, if your cheesecake is awesome, she should be thankful for that and just assume your cuppies are good, too!



Never been to a restaurant where you have one thing that is really good and then try something else only to find out they don't do it so well? She should be thankful for all the work that went into the first tasting (and from the tenor of the post it seems like she is). Why does that mean she should not request another tasting and just take it on faith (especially if she is going to be charged for it)?

Cake is not cheesecake and simply because the client liked the cheesecake does not mean she would like the cupcakes. In all likelihood she will, but given that tastings are the way that clients select cake businesses, it seems only natural for her to request a tasting. IDK from the post it does not appear the individual is being troublesome by requesting a cupcake tasting.



At the same time...if I take a group to a restaurant, I don't get to taste everything on the menu before buying dinner...



True but that is not the protocol for restaurants. Tastings are how individuals decide who makes their wedding cake. So a client is locked in to everything else they make based on tasting one item? If that is the case then why not simply offer a basic cake yellow cake with buttercream? If they like it they should like everything else?

If the individual is gladly willing to pay for the tasting (and are being civil, cordial, nice, or whatever term works here) I don't see them as being unreasonable, burdensome because they opted to go in a different direction (if based on cost) and want to know that by going this new direction this is still the best person for them.
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