Cake Central › Cake Forums › Cake Talk › Cake Disasters › Need support, first cake mishap.
New Posts  All Forums:Forum Nav:

Need support, first cake mishap. - Page 2

post #16 of 23
I'm curious how bad the misspelling was? Are we talking one letter off, are we talking a whole different name? I'm not asking for you to tell us their last night, but just how off were you?

Honestly I can't see giving a full refund or a half refund ($115) for a name? When you add in the other stuff, maybe, if it was your fault. It sounds like their was a misunderstanding about the size, and in the figure you will probably want to spell it out more. But if the amount of cake given was what they ordered, then again, I'm not sure a full refund would be in order.

With everything, the name, the size being off, and being late, I would probably do something, but I'm not completely sure what.
My Weight Loss Support Group is The Chunky Monkeys!
Reply
My Weight Loss Support Group is The Chunky Monkeys!
Reply
post #17 of 23
Thread Starter 
Thanks for those who commented, I guess I needed to be a little more specific with what I was seeking. I had already decided to give half back that was not the issue. I wanted to know how do you recover emotionally from something like this. Even now that I had agreed to half he has been calling and making threats. I'm a very sensitive person and I have helped many couples who are paying for their wedding by not charging what I should. They both have kids from a previous marriage and I know what its like to pay for your own wedding. As far as time and style of cake I do drawings and show them samples of photos to get a good understanding of what they want. I spend alot of additional time trying to make sure I understand their vision. I had never had confirmation on times. I send emails so I have documentation. I'm not trying to justify anything you can not talk with someone who wants what he wants and does not care if they are at fault. I'm just trying to see how those of you recover from making a mistake. Thanks
post #18 of 23
What kind of threats is he making? That's crazy
post #19 of 23
catcreations, I am sooooo sooooo sorry this has happened. I know you have to be thinking over and over "if only this, if only I had done that..." but you have to learn what you can learn from this and then try as hard as you can to move on. It's hard,(especially while the client is still calling) but take what you can from this, and be even better than you already are. You will be stronger, and more careful and all those other things that you are now thinking "what if" about. You make beautiful cakes and even the troubled client says they taste great. You will continue to make beautiful delicious cakes, this was just one of them. This will soon all be in your past. Hang in there. I'll be praying for you.
Cleaning your house while the kids are still growing is like shoveling the walk while it's still snowing.
Reply
Cleaning your house while the kids are still growing is like shoveling the walk while it's still snowing.
Reply
post #20 of 23
Catcreations: We are mere humans and we make mistakes. Oh well. I've mispelled a name on a cake too. Jeffery was Jeffrey. But I never noticed it until after I delivered the cake and the photos were posted. I felt like a horse behind. Jeffrey's mother was not worried about it in fact she's ordered many cakes from me since. People make mistakes.

As far as the groom yelling at you for whatever he is asking you for: You have decided to refund part of the money, stick with your decision. . At the price you charged for the cake, the part of the cake cost you have decided to keep should pay for at least some of your ingredients.
People will bully and yell at you like whiney babies. When he realizes you are going to stick to your guns he will leave you be.

I looked at your cakes and kid, you got skills! Don't let a bad day drag you down. Learn from your mistake and move on, let it go and breath!
And you owe it to yourself to charge a little bit more for your cakes!
post #21 of 23
I'm really sorry this has happened to you! You sound like a very nice person and perhaps it would help you to think about and look at pictures of all the cakes that you did "get right" and how happy you have made people with those cakes. Don't let one bad experience ruin your desire to continue. This person sounds like he has his own issues by not letting it go and I'm sure he eventually will. Hang in there as time will heal how you are feeling. Just look forward to your next cake project and put your focus on that thumbs_up.gif
post #22 of 23
I agree with everyone else. Try and let it go and not get you down. However, after having my own mishap this weekend due to my own stupidity, I know how hard it is. I made cupcakes for a friend for her birthday. A few days before she decided she wanted vanilla and strawberry instead of chocolate. I tried a new strawberry recipe and it sucked. So I decided to make WASC and use half for the Vanilla and the other half I added pureed strawberries. I didn't think about all of the extra liquid going in and to top it off I didn't make an extra cupcake for me to test. I put the extra batter in an oval pan and kept going. After a good 30 minutes the toothpick came out clean on the cupcakes. I let them cool and decorated them. Later I discovered the oval cakes wasn't quite done. Something told me the cupcakes may not be done, but instead of checking one to see I let it go. I did mention to my friend I wasn't sure about the strawberry ones. Sure enough I get a text the next day telling me no one liked them, they were gooey. I felt so bad, embarrassed and stupid. I told her I'd make more cupcakes and have them to her the next day. I made 10 chocolate cupcakes with a chocolate filling and buttercream frosting and 12 strawberry with strawberry cream cheese filling and cream cheese icing. I tasted these and they were good. I also delivered them. She confirmed today they were good. Luckily she was understanding and didn't pitch a fit or demand her money back.

Hang in there and keep baking.
post #23 of 23
Thread Starter 
Thanks everyone we have VBX this week at church and I completely broke down. All the kids in our youth group from junior high to high school were trying to be so loving. Reminding me that we are not perfect, and what may be big to us is small to God. The encouragement to keep going has been very helpful. I know we all error and we use it to better ourselves it's just hard going through it. Again I thank you for your words of wisdom and your prayers. God Bless!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Disasters
Cake Central › Cake Forums › Cake Talk › Cake Disasters › Need support, first cake mishap.