Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › A customer complaint!!! What to do???
New Posts  All Forums:Forum Nav:

A customer complaint!!! What to do??? - Page 4

post #46 of 51
Thread Starter 
Thanks for all your responses, I talked to the mother today and she was very nice and said she gotten a cake from me before and it was the best cake they had ever had and she was very willing to pay for a new cake and the one that was damaged. Since she was nice about it and not acting like it was our fault I am just charging her for our time on the first cake and not full price...happy medium. Now back to work...late night tonight as we have 10 cakes and like 100 dozen cupcakes lol going out tomorrow oh not to mention cookie orders....long night ahead of us, but I can't complain better busy than not! thumbs_up.gif
post #47 of 51
I'm with who ever suggested printing the before and after cakes for display in the shop.

This is your cake....This is your cake when you drive like a maniac.

icon_lol.gif
mommachris

wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

Reply

wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

Reply
post #48 of 51
I always tell my customers to make sure there is someone else in the car to hold the cake. Yes, I ask them to bring someone not just "lay it on a flat surface" etc that I usually told them. If it is a bigger cake, I ask them to have two people aside from the driver.
I also add that I am not responsible for anything that happens to the cake after it leaves my house. If they opt to come alone then it's their responsibility and I make sure they know that.
post #49 of 51
I'm late to the party...but where are the before and after pics?

No his mind is not for rent, to any god or government...

Reply

No his mind is not for rent, to any god or government...

Reply
post #50 of 51
Yeah I didnt get to see the pics either!! Sure would like to see them!!
post #51 of 51
I want to see too!
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › A customer complaint!!! What to do???