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Refunding Deposit, HELP!! - Page 27  

post #391 of 413
+1 to gatorcake. thumbs_up.gif

There seems to be significant bombardment of large projectiles aimed at the OP originating from dubiously constructed transparent dwellings. Didn't someone say something about that once? icon_wink.gif
post #392 of 413
There seem to have been reasons for each of the complaints plus the OP has admitted in several areas she was wrong. The OP has also made some immediate corrections in areas lacking and stated that she plans to re-visit all the other areas. Judging from the OP's statements, she is very busy, averaging at least one Wedding per weekend plus various other cakes. It is entirely possible/probable that the OPs business has overgrown her way of doing things and because adjustments were not made in time to avoid the non-delivery issue causing the non-delivery couple to step up to the evening news, I think she has and will continue to pay the price.

In every business there are problems, accidents, bad communication, emergencies, bad clients, bad workers, and inefficiencies. Until someone else goes to the news and gives us something else to judge this is just a he said, she said type situation and only the baker and her clients know all of the factors that led up to the situations stated. Everything has been discussed multiple times and this thread needs to be sewn up.
post #393 of 413
Quote:
Originally Posted by jason_kraft

+1 to gatorcake. thumbs_up.gif

There seems to be significant bombardment of large projectiles aimed at the OP originating from dubiously constructed transparent dwellings. Didn't someone say something about that once? icon_wink.gif



Yes, it's called stones and glass houses. It's really ok to just use good ole simple English Jason. Everyone already knows (a thousand times over, and over, and over) you are the smartest human being on earth and have a built in thesaurus.
post #394 of 413
FYI the icon_wink.gif face denotes a tongue-in-cheek post, no need to take things so seriously. icon_smile.gif
post #395 of 413
So it's ok to be rude so long as we put a little smiley emoticon at the end?!? Good to know! thumbs_up.gif
post #396 of 413
Oh crap! I forgot to put my winking smiley in too! Darn it. Just pretend.
post #397 of 413
Yeesh, I was trying to inject a little levity into the thread...I've never seen so much venom directed at people who hold differing opinions about a relatively minor issue.
post #398 of 413
Kettle: "Hello pot!"
post #399 of 413
But I just said I forgot my smiley! I guess that proves it. Lack of an actual smiley means it's venomous and cruel.
post #400 of 413
I'm not sure why people can't see the difference between a post addressing the general tone of the thread and personal attacks on individuals. The latter is unacceptable and in violation of this forum's rules, smiley or not.
post #401 of 413
Ok, I'm going to post this and then click the "stop watching" button. I don't have the time to keep reading and posting in it - but I wanted to point out WHY I am so offended by this whole situation.

Not only do I find the OP's "explanations" and contradictions offensive to the collective intelligence of the board (although, some are happy being buried under all that snow) - but her "bad business sense" is detrimental to the rest of us!

Does anyone here think that what the OP has done won't spread? After all, she made the freakin' NEWS! Then there's word of mouth. And don't think the fallout will only be in El Paso.

Bride-to-be in Vermont (calling a friend/relative in Texas): I am thinking of ordering a cake from this quaint little home bakery - I'm getting such a deal and the baker is SOOOO nice and talented!

Friend/relative: OH GIRL!!! Don't you do it!!! I just saw on the news about a this lady who was taking orders for cakes and taking their money and never made the cake! She just stole money from people and their wedding was RUINED!!! You need to get your cake from a reputable, bricks & mortar bakery. Don't let that happen to you!

*ahem*

Anyway, what I'm saying is that these bad business practices and "mistakes" (OOPSIE!) don't just affect the OP, they affect ALL OF US. And if we don't stand up for the ethics of our own profession, then we have no right to complain when people tell us they aren't comfortable leaving a deposit, or paying in full two weeks before the event. Am I right, or am I right?!?

And now, I'm outta here...
post #402 of 413
Quote:
Quote:

Does anyone here think that what the OP has done won't spread? After all, she made the freakin' NEWS!


This story will be dead and buried in a month or so.

Is there a chance that someone familiar with the story will spread the word not to trust any home-based baker? Perhaps. Will that hearsay opinion about a different business in a different state trump positive reviews and the existing reputation of your business? Doubtful.

In any case, I'm not sure how constant attacks on the OP are helping the situation. The past can't be changed, and OP has learned that business processes changes are necessary to be successful going forward.
post #403 of 413
To the OP, I am glad you have learned from your mistakes. You will be a better business owner after all of this has settled. Please don't listen to the cruelty and negative babble that has been displayed by some less than kind posters. They have nothing better to do than sit behind a computer screen and lecture you. I am sure we all know someone like that in our own lives, nasty, negative, needs to make sure everyone knows their opinion. This must have been an extremely stressful time for you, please know that most of us are rooting for you and praying for your child.

Best Wishes icon_smile.gif
post #404 of 413
The baker learned some valuable lessons, her supporters cheered...and they all baked happily ever after.
post #405 of 413
Quote:
Originally Posted by WykdGud

So it's ok to be rude so long as we put a little smiley emoticon at the end?!? Good to know! thumbs_up.gif



Or the thumbs up emoticon is ok too if you don't like the smiley. I prefer the smiley myself, because for some reason the thumbs up emoticon kind of looks like the person is flipping you off. Lol.
Know your audience.
Know your audience.
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