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Refunding Deposit, HELP!! - Page 24  

post #346 of 413
6/15/11 at 1:44pm
Quote:
Originally Posted by Jenniferkay

Quote:
Originally Posted by Kitagrl

The only thing I can't figure out is why you couldn't possibly have anyone, even from the kitchen you rent, deliver that wedding cake? If it was made...and the wedding was that day....there had to be ONE person in that whole town you could hire to deliver that completed cake? That's something I don't understand. I think if I had a completed cake and I were in a coma, I'd subconsciously dial my cell phone and beg somebody to deliver a wedding cake. haha. So...I don't understand that. If the accident happened before you finished the cake, that I understand. If the cake was finished....I do NOT understand.

Copied pictures on The Knot? Uh oh....

Anyway....still not trying to be mean...I just can't comprehend the non-delivered cake thing if they were sitting all done in a cooler...any cooler...anywhere....the bride probably would have gone to get it herself if she would have known where to find it....

I mean...one time I was delivering a couple cakes and I ran over a piece of metal in the road (small, didn't know what it was at the time) and it totally deflated my tire. I immediately called my client to have someone sent out to pick up the cakes from my car while I waited to get help. (She was a member of AAA so she pulled some strings to get me some help, while sending someone out there to help me as well)....

That's the thing about this job....there are no sick days....and if we get sick...or something happens...we have to MAKE things work....unless we are on life support or something.



word. thumbs_up.gif

aWykd...I think that was another cake...like a birthday or something. Maybe I'm wrong...This whole thing is making my brain hurt.



She said the wedding cake balance wasn't paid after many chances, so she went to bed - and the next evening they showed up at her door wanting to know where their wedding cake was.
post #347 of 413
6/15/11 at 1:44pm
Quote:
Originally Posted by WykdGud

Quote:
Originally Posted by jason_kraft

I don't remember the "went to bed" story in this thread, do you have an in-context quote?



Your failure to keep up with the "story" doesn't require any extra effort on my part to keep you informed. I'm sure you know how to navigate the pages in this thread... Have fun.



Oh brother.

I do think those are two different stories. The "Went to Bed" story is the one where she had an angry mob at her house the next day demanding cake. It was a party cake.

The other is the wedding cake that evidently sat completed in a cooler, that I can't figure out why she could not hire somebody to deliver it....$50 bucks could have solved this whole problem...anybody would deliver for $50 these days...unless the cake was not really done...
post #348 of 413
6/15/11 at 1:45pm
Quote:
Originally Posted by Kitagrl

That's the thing about this job....there are no sick days....and if we get sick...or something happens...we have to MAKE things work....unless we are on life support or something.



I agree. Come heck or high water, the cake is delivered.
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post #349 of 413
6/15/11 at 1:45pm
oh. I thought it was a quince. see. I need cliff notes.
Jenn

you don't have to say a whole lot to mean a whole a lot.
Jenn

you don't have to say a whole lot to mean a whole a lot.
post #350 of 413
6/15/11 at 1:49pm
Quote:
Originally Posted by jason_kraft

Quote:
Originally Posted by Kitagrl

The only thing I can't figure out is why you couldn't possibly have anyone, even from the kitchen you rent, deliver that wedding cake?


Agreed there...I'm constantly paranoid about breaking down on the way to a delivery and planning out contingency strategies on the fly.

But then again hindsight is 20/20, and if was at the hospital with my child in critical condition I probably wouldn't be thinking too clearly.

@wykd: Concession accepted.



Well hopefully I never have to find out...but I dunno...if I just spent the whole day before decorating a wedding, it would be fresh in my mind....

I was in the hospital last Thanksgiving for three days and I was already calling a cake friend telling her if I didn't get out by a certain day, I needed to get her to fill a cake order for me....if I had put hours into making a wedding cake and had $600 or more in my account that I'd have to give back if I didn't get it delivered...I'd be getting that thing delivered somehow...I might need that $600 for a sick kid...
post #351 of 413
6/15/11 at 2:06pm
Thread Starter 
Don't you have to pay to be on The Knot? I'll check it out. I think the girl who was doing my web stuff had the good intentions of helping.
Creating a cakecentral account to download photos? If pics show up with a search engine, I'm pretty sure you can just download them that way. The whole point of me hiring someone to do my webpage/facebook was so that I didn't have to do it, be bothered with it, or stay on top of it. I've already explained that.
Yes, hindsight is 20/20. That day was horrible, I thankfully had the forethought to alert clients their cakes would be late as I was in the ambulance with my son. His health continued to deteriorate from that point Have your child stop breathing in your arms and tell me how you would handle everything else.
I know there are no sick days, I know there's no weekends off. And being young and naive, I thought I could do it all on my own and didn't have a back up delivery plan in place for this situation. I do now.
post #352 of 413
6/15/11 at 2:12pm
Quote:
Originally Posted by KalisCakes

With the no pay, no cake. We called and txt quite a bit throughout the entire process, because they were ordering the cake only 1 month out. They had my personal phone number. When the deadline came and no money, I called the following monday. They said they would be there Friday morning by 10 to bring the money. At noon that Friday I called, and then text. They said they would be by before 5. At 6, I called again and then txt explaining the money needed to be in my hands no later than 8PM. I already had the cakes baked up, fondant rolled, they were stacked and in the fridge, and I was figuring an all nigher for the final decorations on it. By 9PM I'd heard nothing, so instead of going to the kitchen to work all night, I went to bed. On Saturday, at 8PM, I had a large crowd drive up to my house demanding the cake, to which I explained because it was not paid for in full, there was no cake for them. They threatened to call the police, and I told them they were welcome to do so if that's what they felt they needed to do. For the next week they called my personal number non stop, and those are the calls I refused to answer from them.



For posterity.
post #353 of 413
6/15/11 at 2:14pm
I have to disagree with the people who say that they would (or could) take care of business while their child was in the hospital. We don't know what happened, but she said he was rushed to the hospital unconscious. I would be beside myself!

I was in a car accident a few years ago, in my panic I completely blanked on the number for my job to let them know I wouldn't be in (I ended up dialing what I thought was the number and left a message but it was the wrong number)... I can't imagine how I would react if it was something that happened to my son. In a situation like that you go into panic mode, in your concern/shock/hysterics you forget things you know or otherwise don't react the way you would without the stress...

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post #354 of 413
6/15/11 at 2:15pm
Quote:
Originally Posted by KalisCakes

Thank you, CakeStyles, for asking.And for showing me this. I just got off the phone with the news station because that all is a flat out lie.
That was the cake that was not paid for. Depoit left April 15th for event April 30th. Final pmt due April 22. No pmy recieved. Client said pmt would be brought by before April 29th. No pmt on April 29, no cake on April 30.

And phone numbers they found disconnected would probably be person, private landline numbers. the phone number where in extreme cases clients can text me as listed on my website has been in service for OVER 6 years.
post #355 of 413
6/15/11 at 2:16pm
Thread Starter 
I want to say thank you to everyone who has posted, and for all the valuable lessons that have been learned through this situation, and within this thread. I hope that this thread can be a learning experience for others. Goodness knows I've learned more these past few weeks than all my years in college.
There is a reason I refused further on camera interviews with the news station, as well as why I chose to end any correspondence with them. At this point in the thread, I think I've done my fair share of explanations, and I've learned all that I can from these 24 pages of comments. My focus needs to be back where it ought to be: bettering my skills, my business, my customer service, working on cakes, making clients happy, and more importantly than anything else: taking care of my family.
Thank you again to everyone for all the input, good and bad. I hope we have all learned from my mistakes.
Happy Caking everyone!
post #356 of 413
6/15/11 at 2:17pm
Quote:
Originally Posted by HappyCake10609

I have to disagree with the people who say that they would (or could) take care of business while their child was in the hospital. We don't know what happened, but she said he was rushed to the hospital unconscious. I would be beside myself!

I was in a car accident a few years ago, in my panic I completely blanked on the number for my job to let them know I wouldn't be in (I ended up dialing what I thought was the number and left a message but it was the wrong number)... I can't imagine how I would react if it was something that happened to my son. In a situation like that you go into panic mode, in your concern/shock/hysterics you forget things you know or otherwise don't react the way you would without the stress...



I'm really not trying to be mean...and I'm so sorry if anyone thinks so. Hopefully everyone around here knows I try to be kind and fair.

She did have the foresight to call the clients to let them know the cakes would be late....That's GREAT! But since he was that sick, she should have known the minute they stepped in the ambulance that the day was shot...over...done....may as well figure out what to do now, other than just call everyone to tell them she'd be late.

Anyway....enough....I'm so sorry for your son and so glad he is okay now.... What a horrible day for you. thumbsdown.gif

I hope things start looking up from here.
post #357 of 413
6/15/11 at 2:18pm
Ok, so how many unhappy clients are there? The two from the news story are separate from the no pay/no cake person discussed in this thread? Who is also separate from the original person the OP mentioned who wanted a refund due to the cake disaster?

To my count, that's 5 unhappy customers... or one heck of a spin job.
post #358 of 413
6/15/11 at 2:19pm
Quote:
Originally Posted by WykdGud

Quote:
Originally Posted by KalisCakes

Thank you, CakeStyles, for asking.And for showing me this. I just got off the phone with the news station because that all is a flat out lie.
That was the cake that was not paid for. Depoit left April 15th for event April 30th. Final pmt due April 22. No pmy recieved. Client said pmt would be brought by before April 29th. No pmt on April 29, no cake on April 30.

And phone numbers they found disconnected would probably be person, private landline numbers. the phone number where in extreme cases clients can text me as listed on my website has been in service for OVER 6 years.



The event for the no-pay cake was April 30th, the wedding date for the second story was April 16th, so they are in fact separate incidents.

I certainly don't blame the OP for the no-pay cake, if the customer wants a cake and you require payment in advance, they need to pay beforehand, or no cake for them.
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post #359 of 413
6/15/11 at 2:19pm
Quote:
Originally Posted by WykdGud

Ok, so how many unhappy clients are there? The two from the news story are separate from the no pay/no cake person discussed in this thread? Who is also separate from the original person the OP mentioned who wanted a refund due to the cake disaster?

To my count, that's 5 unhappy customers... or one heck of a spin job.



I think she's done now..... (talking about this, that is.)
post #360 of 413
6/15/11 at 2:21pm
This is just the most utterly insane thing I have ever come across on this site.
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