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Refunding Deposit, HELP!! - Page 21  

post #301 of 413
Quote:
Originally Posted by vaniti716

but after seeing the other couple that paid their entire balance but never got their cake or their money I am a little confused....i know things beyond our control can happen and when things happen to our children there is no in between as to where your priorities would be...but why have you not contacted the bride yourself and explained what happened to her????


Based on her email to the reporter (which was buried at the very end of the print story I linked to above), she contacted the customer on the day of the event and explained the situation. She also requested the customer's mailing address so she could send a refund check -- not sure why the customer didn't provide their mailing address on the day of the event but emotions were probably running high.

Normally I would suggest a face-to-face meeting to hand over the refund check, but apparently the customer's family has been sending her threats so that's not really a possibility anymore.
post #302 of 413
Quote:
Originally Posted by jason_kraft

Quote:
Originally Posted by vaniti716

but after seeing the other couple that paid their entire balance but never got their cake or their money I am a little confused....i know things beyond our control can happen and when things happen to our children there is no in between as to where your priorities would be...but why have you not contacted the bride yourself and explained what happened to her????


Based on her email to the reporter (which was buried at the very end of the print story I linked to above), she contacted the customer on the day of the event and explained the situation. She also requested the customer's mailing address so she could send a refund check -- not sure why the customer didn't provide their mailing address on the day of the event but emotions were probably running high.

Normally I would suggest a face-to-face meeting to hand over the refund check, but apparently the customer's family has been sending her threats so that's not really a possibility anymore.



Out of curiosity - do most baker's contracts not get contact information from the buyer, such as a mailing address? Personally, I'd want the address in case a check I received was bad - if they don't fix it right away, I'd want an address to send the certified letter to and an address to give the DA. I'd also want their address to be able to send them future mailings such as a coupon near their first anniversary or notice of specialty items for sale during the holidays. Or, if things went horribly wrong, so I'd have an address to send a refund.

The contracts I deal with are big on having current contact info, but this is property management, so there are laws about what type of correspondence we have to send in certain ways (such as certified letters for non-payment or bad checks).

As for the op, I'm on the fence. At first I was fully on her side. At this point, even if she's not setting out to screw people, things are going really wrong with her business and she may need a real hiatus (not taking on any new business) to re-access if this really is working for her and her family and what she can do to provide the best product and customer service. I completely understand things happen and there may be occasional problems or emergencies, but at this point, it seems the op is trying to juggle too much and not able handle it all.

Also, for the more recent story - I'm wondering about the truth of the situation. She called the day of the event saying her son was in the hospital and would be late with the cake. I realize that would be a very scary time for a parent - I completely get that. That said, you're under contract to provide an important part of someone else's very special day - while to you, it's small potatoes compared to a kid in the hospital, at that time for someone else, it's their most important day. Why didn't the cake, in some form, make it to the wedding? I'm trying to think of what I'd do in her shoes and I'd think if the cake wasn't finished (I'd have it covered in fondant or smooth iced at the least by that point! So it wouldn't be terrible - just plain) I'd offer to have someone (a friend or family member) take it in the condition is was with the acknowledgement of a refund (at least half) to be issued OR grocery store cakes to be picked up and delivered to at least be served with a full refund. Maybe it's what would be expected or maybe it's more than most bakers would do (or maybe it's less - I don't know), but I do know that that's the minimum I could do and still be able to sleep at night, though I'd still feel terrible.

I wish the op the best and hope she's able to salvage her business and can turn it around with more focus to her customer service. Best wishes!
post #303 of 413
Quote:
Originally Posted by cs_confections

Out of curiosity - do most baker's contracts not get contact information from the buyer, such as a mailing address?


Ideally yes, but it's possible OP only recorded the address of the venue on the contract (another lesson learned).
post #304 of 413
Quote:
Originally Posted by Foxicakes

....probably shouldn't follow it because her business went under and she had to declare bankruptcy



Oh that reminds me of a link someone on here posted a couple of years ago. Some mechanics forum or something, or maybe lawn mowers....either way, whatever. Anyways, there was this guy who practically ruled this particular forum, had more posts than anyone, was always on there giving out advice that was so outdated, recommended cheap subpar fixes to the (mowers or cars, I forget), recommended pricing structures that weren't in keeping with most successful businesses, and made most people raise their eyebrows, the ones who knew better. Turns out, the guy had lost his shop and went bankrupt a couple years before, but was still on there recommending people follow his business model and advice! Needless to say, the rest of the board was pissed.
post #305 of 413
Quote:
Originally Posted by jason_kraft

Quote:
Originally Posted by cs_confections

Out of curiosity - do most baker's contracts not get contact information from the buyer, such as a mailing address?


Ideally yes, but it's possible OP only recorded the address of the venue on the contract (another lesson learned).



Another possibility is that the contract contained the bride's mailing address where she lived prior to the couple establishing a residence. I could be mistaken, but I do not think that Certified mail is forwarded to the new address.
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post #306 of 413
More couples complaining? I can't say I'm surprised.

And not contacting the second couple because she was "on vacation"? Isn't that the same excuse she used in this story? Two long "vacations" in the first few months of the year? She must have more money than me - I just week camping/fishing for three days... I have a sucessful business and 3 days in a tent was a TREAT for me! LOL!

Sorry to those who think I'm "stirring the pot"... what I'm actually doing is pointing out the obvious (what's obvious to me at least). There's some serious snookering going on here, and while I admire those who want to give this woman the benefit of the doubt (I have done the same thing here more times than I can count), I feel confident in saying that in this instance I don't think it's deserved.
post #307 of 413
Quote:
Originally Posted by WykdGud

More couples complaining? I can't say I'm surprised.


I got the impression this couple was the same one mentioned in the initial story who declined to be interviewed.

Quote:
Quote:

And not contacting the second couple because she was "on vacation"? Isn't that the same excuse she used in this story? Two long "vacations" in the first few months of the year?


Sounded like the same vacation to me.

Quote:
Quote:

She must have more money than me - I just week camping/fishing for three days...


So that explains why there were no flame wars here the past few days! icon_wink.gif
post #308 of 413
Double post.
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post #309 of 413
The wedding in the second news story happened 2 months ago, and the vacation mentioned that time was taken during the planning stages of that cake, so no Jason, it was not the same vacation. Or should I say "vacation"?
post #310 of 413
Quote:
Originally Posted by WykdGud

More couples complaining? I can't say I'm surprised.

And not contacting the second couple because she was "on vacation"? Isn't that the same excuse she used in this story? Two long "vacations" in the first few months of the year? She must have more money than me - I just week camping/fishing for three days... I have a sucessful business and 3 days in a tent was a TREAT for me! LOL!

Sorry to those who think I'm "stirring the pot"... what I'm actually doing is pointing out the obvious (what's obvious to me at least). There's some serious snookering going on here, and while I admire those who want to give this woman the benefit of the doubt (I have done the same thing here more times than I can count), I feel confident in saying that in this instance I don't think it's deserved.



haha I am pretty sure you said you were done with this post. Not so much huh?
God is good
God is good
post #311 of 413
I said I wasn't posting any more that day as I was leaving for a (real) vacation and would be away from the computer. Unfortunately, I keep getting the email updates about this thread... and I must say it's nice to see more evidence that I was correct all along. Makes me all warm and fuzzy inside. icon_smile.gif
post #312 of 413
Quote:
Originally Posted by WykdGud

More couples complaining? I can't say I'm surprised.

And not contacting the second couple because she was "on vacation"? Isn't that the same excuse she used in this story? Two long "vacations" in the first few months of the year? She must have more money than me - I just week camping/fishing for three days... I have a sucessful business and 3 days in a tent was a TREAT for me! LOL!

Sorry to those who think I'm "stirring the pot"... what I'm actually doing is pointing out the obvious (what's obvious to me at least). There's some serious snookering going on here, and while I admire those who want to give this woman the benefit of the doubt (I have done the same thing here more times than I can count), I feel confident in saying that in this instance I don't think it's deserved.



thumbs_up.gifthumbs_up.gifthumbs_up.gif

There are a lot of people here who think that the baker is always right, but that's not always the case. It takes courage to go against the common opinion, especially in the face of criticism like this. I don't think you're stirring the pot, you're just looking at this whole issue from a less emotional and more factual point of view.

What I see as the lesson from this entire thread (all 22 mind-numbing pages of it) is that cake skills do not equal business skills, and it takes both to be successful in this business.
post #313 of 413
Quote:
Originally Posted by WykdGud

I said I wasn't posting any more that day as I was leaving for a (real) vacation and would be away from the computer. Unfortunately, I keep getting the email updates about this thread... and I must say it's nice to see more evidence that I was correct all along. Makes me all warm and fuzzy inside. icon_smile.gif



Welp I am glad to hear you get your warm and fuzzies from thinking you are right. I just find it funny that you care THAT much about this situation. Honestly if I were you I would be tired because of investing so much time and energy in here!!!!
God is good
God is good
post #314 of 413
I haven't put any more time into it than anyone else - just reading the thread and watching the news story. I'm just able to pick out the inconsistencies easier than most because that's what I've done for many years.
post #315 of 413
Quote:
Originally Posted by WykdGud

The wedding in the second news story happened 2 months ago, and the vacation mentioned that time was taken during the planning stages of that cake


You might be right, but the timeline isn't all that clear to me. The couple from the second story got married April 16th (so that definitely fits with the unnamed couple from the first story), so that would seem to place the vacation sometime in March. The couple from the first story signed the contract "several months ago", so if the contract was signed in early February and planning work was done in late Feb, the March vacation would still fit. But the first story also says the communication problems happened "recently", so that points to a separate vacation.

So far the OP has been honest with the mistakes that were made so hopefully she will fill us in here.

And looking at this from a macro perspective, we have complaints from 2 customers here. I would be curious to know how many customers the OP has served over the life of her business.
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