Refunding Deposit, Help!!

Business By KalisCakes Updated 16 Jun 2011 , 6:50pm by bakingatthebeach

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Davwattie Posted 8 Jun 2011 , 9:33pm
post #151 of 413

Well after watching the uncut version of the news story(if you can call it that!) I can can only say no wonder they cut nearly all of the bakers video out icon_eek.gif

1) it gives her side of the story and doesnt make her look like a thief and 2) it would of made the reporter look a complete idiot!

The reporter didnt sound like she was very prepared and kept asking questions that really had nothing to do with anything.

To me it sounded like the baker took time out from the appointment/contact side of things to get organised for wedding season she didnt say she had gone to disneyworld for a month icon_confused.gif

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WykdGud Posted 8 Jun 2011 , 10:09pm
post #152 of 413

The story posted here said the wedding was June 25, NOT 5 weeks away (as stated several times in the news story).

OP says it was THIS bride (not someone else in the circle of friends/family) who has been emailing about a refund.

So is there yet ANOTHER friend/family member in this group who is having a wedding only a couple of weeks after who is ALSO having problems?

Like I said - too many discrepancies. I wish OP the best with her business, I just don't see the reason for being dishonest.

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Kitagrl Posted 8 Jun 2011 , 10:17pm
post #153 of 413
Quote:
Originally Posted by WykdGud

The story posted here said the wedding was June 25, NOT 5 weeks away (as stated several times in the news story).

OP says it was THIS bride (not someone else in the circle of friends/family) who has been emailing about a refund.

So is there yet ANOTHER friend/family member in this group who is having a wedding only a couple of weeks after who is ALSO having problems?

Like I said - too many discrepancies. I wish OP the best with her business, I just don't see the reason for being dishonest.




She posted in her very first post that the wedding was June 25. I imagine when all this began to take place, it was 5 weeks away. Obviously some of this took place before this thread was started, and/or before the news article was done.

There was a bride whose cake was partially ruined (did you read the whole thread?) and because of this, a second bride in the same group of people wanted her cake cancelled, though she had deposited and signed for the cake in February.

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scp1127 Posted 8 Jun 2011 , 10:22pm
post #154 of 413

Sorry you were accused of being dishonest. Most of us do not see it that way. You have been open about this and the little details are not a requirement that you must be made to feel coerced to share. You are not on trial and please don't let a few people get you down. You have shared plenty of details. Let's don't forget that this was shared in order for us to learn from the situation. This was not one of those, "She should be happy with her leaning, wrong color, couldn't do the figures right cake... she got a deal!", situations. This one started with an accident and a subsequent refund request for a future cake. This was about PR vs. a contract... a legit business topic.

You know, all of the details are really none of our business. What she chooses to share is her right.

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snowboarder Posted 8 Jun 2011 , 10:35pm
post #155 of 413
Quote:
Originally Posted by WykdGud

The story posted here said the wedding was June 25, NOT 5 weeks away (as stated several times in the news story).

OP says it was THIS bride (not someone else in the circle of friends/family) who has been emailing about a refund.

So is there yet ANOTHER friend/family member in this group who is having a wedding only a couple of weeks after who is ALSO having problems?

Like I said - too many discrepancies. I wish OP the best with her business, I just don't see the reason for being dishonest.




Knock it off.

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scp1127 Posted 8 Jun 2011 , 10:43pm
post #156 of 413

Thanks, snowboarder. Kaliscakes deserves support here.

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cookiemom51 Posted 8 Jun 2011 , 10:44pm
post #157 of 413

OP, are the "border" photos on your website your work or meant to be examples of cake styles you admire and would like to offer your clients?

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jason_kraft Posted 8 Jun 2011 , 10:45pm
post #158 of 413
Quote:
Originally Posted by WykdGud

Quote:
Originally Posted by jason_kraft

Quote:
Originally Posted by WykdGud

To OP - I'd request this thread get removed ASAP!


Why?



It's gonna get ugly...



Self-fulfilling prophecy?

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AnotherCaker Posted 8 Jun 2011 , 10:46pm
post #159 of 413
Quote:
Originally Posted by cookiemom51

OP, are the "border" photos on your website your work or meant to be examples of cake styles you admire and would like to offer your clients?


I was wondering that yesterday. I would click on galleries, and see a brief full page of cakes like for 1 second, that I never saw again in the gallery. And I couldn't find anything other than recent work? Really, maybe my internet settings are off, but I was curious about that too.

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KalisCakes Posted 8 Jun 2011 , 10:53pm
post #160 of 413

Are y'all talking about the background on the site? That was done for me by the company that set up the site for me. They are definitely cakes I could do, but are not cakes I have done.
I want to have some type of inspiration gallery that shows cakes that I COULD do, but haven't had orders for... Have any of y'all done something like that on your pages? And how would you go about doing that? Posting pics and linking those pics to the maker's page?

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AnotherCaker Posted 8 Jun 2011 , 10:54pm
post #161 of 413

Not cool Kalis, not cool at all.

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AnotherCaker Posted 8 Jun 2011 , 10:56pm
post #162 of 413

In fact, that makes me distrust you completely. You've been doing this long enough (or so you say) to know better than put pictures of cakes you didn't make on your website. Sorry, but there is no grey or gray line when it comes to that. Ever.

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AnotherCaker Posted 8 Jun 2011 , 10:59pm
post #163 of 413
Quote:
Originally Posted by KalisCakes

That was done for me by the company that set up the site for me. They are definitely cakes I could do, but are not cakes I have done.




And anyone who is familiar with dealing with photo thieves and have ever had to endure the sloppy apologies they make, THIS is the #1 excuse given. If you are genuinely misguided about it, then cool. Take them down and it's all good. It's really bad practice to put cakes up that don't look your actual work. It's bad for everyone involved. I busted a bakery near me (again) for doing this. Let's just say, it was a matter of Walmart displaying Sylvia Weinstock level work.

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WykdGud Posted 8 Jun 2011 , 11:03pm
post #164 of 413
Quote:
Originally Posted by snowboarder

Quote:
Originally Posted by WykdGud

The story posted here said the wedding was June 25, NOT 5 weeks away (as stated several times in the news story).

OP says it was THIS bride (not someone else in the circle of friends/family) who has been emailing about a refund.

So is there yet ANOTHER friend/family member in this group who is having a wedding only a couple of weeks after who is ALSO having problems?

Like I said - too many discrepancies. I wish OP the best with her business, I just don't see the reason for being dishonest.



Knock it off.




I was responding to OP's direct question to ME asking why I felt she was being dishonest. I chose to limit my response to just the most obvious discrepancy - but there are others.

I am choosing not to make this into a witch hunt - I just don't want anyone using this forum to elicit support (all the comments on the news story in support of her) when it may not be deserved.

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KalisCakes Posted 8 Jun 2011 , 11:10pm
post #165 of 413

Thanks for the info Caker. It would never be my intention to mislead anyone, and definitely not steal anyone's work. That's one reason when client's come in with a picture of a cake, while I may use it as inspiration, I wouldn't do the exact cake (well, obviously that can't be done) or even attempt to try. I'll most definitely call IT right now and have them take it down and just use a standard background until another is designed.
That being said, I'm no Sylvia Weinstock or Ron Ben Isreal, but I'm certainly no WalMart either. And I see nothing wrong with showing client's pictures of other cakes that I DO have the skill for but have not done yet, provided I make no claim that they are my cakes, and give credit where credit is due.

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KalisCakes Posted 8 Jun 2011 , 11:13pm
post #166 of 413

Thanks for the info Caker. It would never be my intention to mislead anyone, and definitely not steal anyone's work. That's one reason when client's come in with a picture of a cake, while I may use it as inspiration, I wouldn't do the exact cake (well, obviously that can't be done) or even attempt to try. I'll most definitely call IT right now and have them take it down and just use a standard background until another is designed.
That being said, I'm no Sylvia Weinstock or Ron Ben Isreal, but I'm certainly no WalMart either. And I see nothing wrong with showing client's pictures of other cakes that I DO have the skill for but have not done yet, provided I make no claim that they are my cakes, and give credit where credit is due.

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AnotherCaker Posted 8 Jun 2011 , 11:14pm
post #167 of 413
Quote:
Originally Posted by KalisCakes

That being said, I'm no Sylvia Weinstock or Ron Ben Isreal, but I'm certainly no WalMart either. Didn't say you were either. And I see nothing wrong with showing client's pictures of other cakes that I DO have the skill for but have not done yet, provided I make no claim that they are my cakes, and give credit where credit is due.


Nothing wrong with that. I link to cakes all the time, or work from photos from the internet. I take care to link and credit for everything I ever post that isn't mine. But I keep that stuff off my main site. Your site should really be 100% what you can offer, backed up by what you have offered. Just my opinion. Blogs are great for talking about stuff you'd like to do.

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Texas_Rose Posted 8 Jun 2011 , 11:17pm
post #168 of 413
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AnotherCaker Posted 8 Jun 2011 , 11:22pm
post #169 of 413

Kudos to your quick "webmaster". thumbs_up.gif

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scp1127 Posted 8 Jun 2011 , 11:29pm
post #170 of 413

There are many free pictures on the web that can be used as site builders and it is common practice for a web designer to pull from these pictures and they are not stolen.

My husband's medical web site is full of canned art, as it is called. When my site was built, my designer put those free picture in parts of my site, but I replaced them. Most people don't know how to manipulate a site built by a designer to change them.

I was the marketing business (emphasis on print) for most of my life. This is common practice. Do you think the smile pictures on the dentist's wall are his patients?

When people pay for web site graphic designers, they never use copyrighted pictures. It is industry standard. Because many cake designers build their own sites and do not have experience with print or web media advertising on a commercial basis, it is a misunderstanding. Media companies subscribe to clip art, photos, videos, etc. for use in visual media. Your plumber's ad on tv with the whole studio set of the smiling customer with the fixed sink and the clean cut plumber with impeccably clean clothes IS NOT YOUR PLUMBER!

Applebee's did not cook the food on their menus. A professional company specializing in staging food cooked that food and artfully displayed it in a manner that could not be repeated by the high school dropouts in the kitchen of your local restaurant.

I can pick out many bakery and cake artist sites with professional photos that were too professionally done to be their own art. It would have been too expensive and the plating was obviously professional too. How about the beautiful pizza photos in your local pizzaria that look nothing like the pizza you just ate?

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AnotherCaker Posted 8 Jun 2011 , 11:31pm
post #171 of 413

Sorry, but there are cakes in your personal gallery as well that you didn't make. One was even on Sunday Sweets. thumbsdown.gif

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Texas_Rose Posted 8 Jun 2011 , 11:38pm
post #172 of 413
Quote:
Originally Posted by scp1127

There are many free pictures on the web that can be used as site builders and it is common practice for a web designer to pull from these pictures and they are not stolen.

My husband's medical web site is full of canned art, as it is called. When my site was built, my designer put those free picture in parts of my site, but I replaced them. Most people don't know how to manipulate a site built by a designer to change them.

I was the marketing business (emphasis on print) for most of my life. This is common practice. Do you think the smile pictures on the dentist's wall are his patients?

When people pay for web site graphic designers, they never use copyrighted pictures. It is industry standard. Because many cake designers build their own sites and do not have experience with print or web media advertising on a commercial basis, it is a misunderstanding. Media companies subscribe to clip art, photos, videos, etc. for use in visual media. Your plumber's ad on tv with the whole studio set of the smiling customer with the fixed sink and the clean cut plumber with impeccably clean clothes IS NOT YOUR PLUMBER!

Applebee's did not cook the food on their menus. A professional company specializing in staging food cooked that food and artfully displayed it in a manner that could not be repeated by the high school dropouts in the kitchen of your local restaurant.

I can pick out many bakery and cake artist sites with professional photos that were too professionally done to be their own art. It would have been too expensive and the plating was obviously professional too. How about the beautiful pizza photos in your local pizzaria that look nothing like the pizza you just ate?




The custom cake business is based on appearance, though. It's misleading to display photos that aren't your own work, just like it would be misleading for a model to display photos of a prettier person, or an artist to display photos of artwork that he "knew he could do, but hasn't had a chance to do yet."

I've seen cake artist sites with stock photos of cakes too and I know some people do that, but I think it's misleading. There's also a difference between purchasing a stock photo and copying a photo from here to use on a business website.

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scp1127 Posted 8 Jun 2011 , 11:39pm
post #173 of 413

I did not look at her site and was going by the fact that she had a web designer. A web designer would never use copyrighted art, so if she has pictures of other people's art on her site, it had to be supplied by her to the designer.

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KalisCakes Posted 8 Jun 2011 , 11:40pm
post #174 of 413

There are? In my gallery? I'll go check right now. I'd love to know which one.

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AnotherCaker Posted 8 Jun 2011 , 11:40pm
post #175 of 413

scp, pardon me, but someone using Freewebs isn't gonna have a webmaster.

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twobitedelights Posted 8 Jun 2011 , 11:42pm
post #176 of 413

I noticed that in addition to posting the uncut video for the story, the reporter who did the story posted an article with some background for how the story came about: http://www.kfoxtv.com/news/28174995/detail.html

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joyfullysweet Posted 8 Jun 2011 , 11:42pm
post #177 of 413

EDITED: Sorry! Removed link!!!

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AnotherCaker Posted 8 Jun 2011 , 11:43pm
post #178 of 413

Really? Come on. Since it will automatically lock the thread if I do that, why don't you just GO LOOK AT YOUR OWN SITE and figure it out yourself. Gah!

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joyfullysweet Posted 8 Jun 2011 , 11:45pm
post #179 of 413
Quote:
Originally Posted by AnotherCaker

Really? Come on. Since it will automatically lock the thread if I do that, why don't you just GO LOOK AT YOUR OWN SITE and figure it out yourself. Gah!




Oh, I'm sorry. Didn't know we weren't allowed to post links. Should I remove my post?

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AnotherCaker Posted 8 Jun 2011 , 11:49pm
post #180 of 413

Yes. It will lock the thread.

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