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Refunding Deposit, HELP!! - Page 9  

post #121 of 413
Wow, I'm sorry it has gotten this far. What are you going to do now?
post #122 of 413
Quote:
Originally Posted by jason_kraft

Quote:
Originally Posted by WykdGud

To OP - I'd request this thread get removed ASAP!


Why?



It's gonna get ugly...
post #123 of 413
Quote:
Originally Posted by jason_kraft

Quote:
Originally Posted by costumeczar

Quote:
Originally Posted by jason_kraft

If you feel the reporting in this story was unfair, I recommend contacting the reporter as well as the news director directly. I doubt anyone at the station actually reads the comments from the story.

Reporter: lauren.rozyla@kfoxtv.com
News Director: elizabeth.o'hara@kfoxtv.com

You can also call the station at (915) 833-8585. As always, be respectful and state your opinion as clearly as possible without attacking anyone (even if you think they deserve it).



I'd ignore it and let it die. If it's Fox news they love to take a non-story and make it tabloid-worthy, so they'll drag it out if you do.


My message was directed at anyone reading the story, not necessarily just the OP. If they get enough responses in their email they may take another look at how fair and balanced the story actually was.



Ah...Still, this is the kind of thing that if a lot of people write in, they'll keep paying attention to it. I'd just let it die and they'll move on to the next "scandal" that comes along. Attention in any form will jsut keep it going.
post #124 of 413
Quote:
Originally Posted by WykdGud

Quote:
Originally Posted by jason_kraft

Quote:
Originally Posted by WykdGud

To OP - I'd request this thread get removed ASAP!


Why?



It's gonna get ugly...


I don't see how. The only reason OP would want the thread removed is if she had something to hide.
post #125 of 413
I've been around for years... I know how these things end. Badly.
post #126 of 413
Quote:
Originally Posted by WykdGud

Quote:
Originally Posted by jason_kraft

Quote:
Originally Posted by WykdGud

To OP - I'd request this thread get removed ASAP!


Why?



It's gonna get ugly...




Yes, and when that happens, I always think it's wise to take a look at one's own behavior and ask, "Did I say or do anything to contribute to the drama, conflict, and ugliness?"

Social intelligence involves insight about the way one's own actions might be perceived, in addition to understanding others' viewpoints.
post #127 of 413
Because the people involved in the story are going to show, start an account and start slinging accusations. But I must confess, that's when it will be interesting. And if you think that's a horrible thing to say, just excuse yourself from any further involvement, click 'stop watching this topic', and let us voyeurs have our fun. icon_biggrin.gif
post #128 of 413
Thread Starter 
I'd like to thank everyone for their love and support through all of this. Running a business is never easy, and while we pour our hearts and souls into what we do, unfortunately we will never be able to please everyone.
I am saddened when any situation goes this far, because I feel it is unnecessary. In this forum, we are all supposed to be professionals and use it as a means for advice, tips, professional criticism, unbiased opinions to situations we deal with, to learn from each other and to come together as professionals with a common interest.
Again, I'd like to thank everyone for their time and attention to all of this, the input everyone has given, the many views and sides offered, and for the encouragement that has been presented thus far. I truly value each and every comment, post, suggestion, etc. that has been given, and will use this wealth of knowledge to further my business, and help better myself as a business owner and cake decorator.
post #129 of 413
Pretty crappy situation, I'm pretty confused myself, but you're pretty brave to put yourself out here like this.
post #130 of 413
So I have read this whole thread, read the news article and watched the video. And now I am more confused than ever. Even though I beleive that the OP is the victim in all this, I still don't understand why she has not informed us why the news story is SO completely different than what she has told us. Just curious thats all.
post #131 of 413
Thread Starter 
As with any situation there is a long, lengthy story full of details, all of which has not been discussed here. And with the direction this is taking, I have been advised it would be unwise for me to reveal and details about any of these clients that could be deemed personal or make them identifiable given that it involves more than one client. My lawyer and I are going to go over this entire thread to determine what clarification is necessary, and how it should be worded.
I strive to be ethical and honest in EVERYTHING I do, business and personal.
Thanks again so much to everyone for their continued interest and support. I simply pray that as a business I am able to move on from this, that my current clients know how much I value them, and that all parties involved are able to have the cakes they deserve.
post #132 of 413
Kalis, get a calendar and mark it available, booked, and closed. Very simple. I do not share my site but in your unfortunate circumstances, I will if you pm me. I also have my refund policy on the site.

There is a book out that deals with this very subject. After this story, we should all be even more aware of the havoc that can be caused by one dissatisfied customer. This is what I tried to convey all along. The plus of this new marketing arena is that it is relatively free to get your name out there. In the past, multi thousands were spent on name recognition, even for small companies. Now, your budget needs to be spent on positive PR for your company. Example... a person posted a negative review about a restaurant. The restaurant, always monitoring the social media, picked up on it. the owner replied personally, stating that he was sorry the person was not satisfied. The owner invited the customer back to the restaurant for a free meal to find something he liked. After several tries, the customer found several things that he liked and now can't say enough good about the restaurant. Many people mistakenly look at giveaways as money out of their pockets when it is, in fact, an opportunity to practice good PR.

There is so much information based on proven practices and case studies that could have stopped this situation. But just as with many big name corporations, they don't listen until a crisis happens. I'm one of those who likes to learn from other peoples' mistakes. I don't feel the need to make them all myself. This is unfortunately, exactly the situation that I suggested she avoid when this thread began.

We should be thankful to Kali for putting herself out there. This will be an eye-opener for some and ignored by others.

Kali, you were on the right path in this situation. Listen to your business heart. You have the ability to rise from this, but it will be tough. After the dust settles, you need to email all of your clients with an explanation. Be careful not to trash the customers, but explain the situation and reassure them. This is the first step. If you have other faults in this, you don't have to share them here. I think you have been brave enough.

Fro anyone interested, the book is,Satisfied Customers Tell Three Friends, Angry Customers Tell 3000, by Pete Blackshaw. This book has a five star rating on Amazon.
post #133 of 413
Did anyone else notice how the "clients" eyes looked up to the left when she was recalling how many times she tried to contact Kali?? Psych 101 teaches movement of the eyes to the left is lying, to the right is remembering. Unless she is a lefty. Then it is reversed.

There are times when I think I can help. Other times I think, given an already shallow gene pool, I am doing more for humanity by just letting go...

 

www.brendabakes.com

There are times when I think I can help. Other times I think, given an already shallow gene pool, I am doing more for humanity by just letting go...

 

www.brendabakes.com

post #134 of 413
If someone asked me how many times I called someone I would have to make a mental count. Also, I have a photographic memory. If I want to read something from a book, an order form, I look up and find a blank spot, usually the top of a wall or ceiling. Then I can "read" what is on the paper.

And If you don't know if she is left or right handed, how can you deduce?

I don't think we should add non-essential conjecture to an already tough subject.
post #135 of 413
I think the biggest key to the story as told in the thread (I didn't watch the video, didn't want to be confused more) is that the original client did NOT allow the baker to repair the cake.

In the future, it might be best if the baker insists on repairing the cake. The fact that she obeyed the client and did not repair the cake means that in trying to please the client (I probably would have done the same thing, without this story to warn me ahead of time) she opened herself up to a bad name to everyone else who was there. She probably should have repaired the cake no matter what.
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