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Malicious customer?

post #1 of 58
Thread Starter 
My customer ordered a 1/2 sheet graduation themed cake, brownies and decorated cookies for this weekend.

My cookies are not cheap, but she really wanted something nice for her son's party, so I used the impression kit you can buy for sports and made fondant covered football and soccer ball cookies as well as highly detailed, large glace iced cookies with a hand holding a scroll and wrote the graduates name and year on them.

I was helping with the hot food about an hour into the party and saw my customer's mother and aunt hovering over by the dessert table. Next thing I know the aunt is running to the kitchen and grabbing paper towels.

I went over and saw that they had dumped an entire glass of water onto the platter of cookies! The cookies were sitting in water, already ruined and past saving. I went over to ask what happened and the mother snapped that SHE WOULD FIX IT!

I saw my customer (her daughter) over there later looking at what was left of the soggy cookies with a puzzled look on her face. She asked me later if there were only 2 cookies left and when I said yes she looked puzzled again. She had ordered enough to hopefully bring some home, but the ones that were left were all melted.

I don't think her mom told her what happened and with all the resentment her mom was displaying about her daughter paying someone to cater the food (me) I am really wondering if destroying the cookies was a deliberate act.

Should I mention it this week after her mom goes home?
post #2 of 58
Um no I think you should have PROFESSIONALLY said it right there.
post #3 of 58
You missed your chance to tell the daughter/customer that someone had spilled water on the cookies.
You didn't have to mention who because you really don't know.
If the customer askes again about the cookies tell her what you know happened.
post #4 of 58
I agree. If she asks about them let her know that someone spilled water on them, otherwise don't worry about it if she is not complaining. But wow, that is a little strange for sure! I wonder why the mother got all snappy with you? Hmmmmmm? That is hard cause I know you don't want her to think it was your fault either! Sorry for the no fun situation!
Dance is the only art of which we ourselves are the stuff of which it is made. ~Ted Shawn~
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Dance is the only art of which we ourselves are the stuff of which it is made. ~Ted Shawn~
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post #5 of 58
Thread Starter 
Truth be told, it was my last catering job. I am just not cut out to deal with all the drama I guess. The family dynamics were so convoluted that I just stayed in the kitchen unless I was dealing directly with the food.

I am unsure of what to say to my customer because there are obvious issues between her and her mother and I don't want to bad mouth her. She is a regular customer, I have never seen this side before because the mother lives out of town and was only here for the graduation.

As the party was ending and I was cleaning up in the kitchen the aunt came out and told me This was an awful big job for just you. I think next time you should hire more people. Excuse me? I kept the food hot and the trays filled and the garbages emptied--but not good enough, huh?

When my customer calls at the end of this week to finalize everything I will tell her what happened with the cookies just to make sure she understands I held up my end of the agreement.

Oh, another weird thing at this party--the photographer (a hired pro) was picking food up with her bare hands and moving it around to take pictures. Then she was putting it back on the trays. I saw her then go over and pick up a decorated cookie and accidentally break it in half. I went up to her quietly said something about food sanitation and all that good stuff and she was all surprised! Wow--hadn't occurred to her!

I am going to stay with just custom cakes and cookies, no catering, no more working at parties and events for me. Yuk.
post #6 of 58
Quote:
Originally Posted by Amberwaves

I went up to her quietly said something about food sanitation and all that good stuff and she was all surprised! Wow--hadn't occurred to her!

seriously?! icon_eek.gif Her mama never told her "don't play with the food! other people don't want to eat something you've had your hands all over!" I'd want to smack her mama for not teaching her the basics! icon_rolleyes.gif

Reminds me of the guy who came thru our food line at the hotel just a few days ago. He tells his 5 yr old daughter, "Don't mess with those tongs! It's faster to just grab the chips with your hands .... like THIS!"

In the words of Jerry Seinfeld: "People.....they're the WORST!!" icon_lol.gif
post #7 of 58
My horror story:

My sisters and I were seated a couple tables over from a fairly large group, eating lunch at a very nice restaurant. We couldn't believe our eyes when one of the moms changed her baby's diaper right there, on the floor, next to the table! Yuk! Another young child spent the whole time throwing food all over the place. The area around that table was a disaster zone! So yeah, people are the WORST!

Amberwaves, so sorry to hear about the ruined cookies! All that work....
The pessimist complains about the wind;
the optimist expects it to change;
the realist adjusts the sails.
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The pessimist complains about the wind;
the optimist expects it to change;
the realist adjusts the sails.
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post #8 of 58
Yea, I have an In-Law relative that thinks changing poopie diapers at the dining table is just fine. Some years back we were at a wedding and she was seated across from my husband and I. We had to sit through two diaper changes during dinner. Then................baby is hungry too, so after she was done eating, you guessed it!!! Out "it" comes, big enough to set on top of the table and then darling latches on. <<deep sigh>>

I fed my children too, but I always excused myself from others and found a quiet place, neatly covered by a lovely baby blanket that I made myself. As far as I'm concerned if you would NOT normally remove your bosoms at your cousins wedding and place them on the table then you should not do it just because you are lactating. <<deep sigh>> <<family>>

Tami icon_smile.gif

...oh, and to be a little weirder.......her baby was only 11 months old at the time, but he was HUGE, I mean this kid is a linebacker and he's only out of Kindergarten now, back then he was in 4T sized clothes when he was 11 months old so when she was feeding him it really did appear that he was a large toddler still feeding, when he wasn't a year old yet.
Always put your eggs in one basket.......why do you want to carry two?
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Always put your eggs in one basket.......why do you want to carry two?
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post #9 of 58
Quote:
Originally Posted by Baker_Rose

Yea, I have an In-Law relative that thinks changing poopie diapers at the dining table is just fine. Some years back we were at a wedding and she was seated across from my husband and I. We had to sit through two diaper changes during dinner. Then................baby is hungry too, so after she was done eating, you guessed it!!! Out "it" comes, big enough to set on top of the table and then darling latches on. <<deep sigh>>

I fed my children too, but I always excused myself from others and found a quiet place, neatly covered by a lovely baby blanket that I made myself. As far as I'm concerned if you would NOT normally remove your bosoms at your cousins wedding and place them on the table then you should not do it just because you are lactating. <<deep sigh>> <<family>>

Tami icon_smile.gif

...oh, and to be a little weirder.......her baby was only 11 months old at the time, but he was HUGE, I mean this kid is a linebacker and he's only out of Kindergarten now, back then he was in 4T sized clothes when he was 11 months old so when she was feeding him it really did appear that he was a large toddler still feeding, when he wasn't a year old yet.



Wow - be prepared for some flack over this comment.
post #10 of 58
Quote:
Originally Posted by Baker_Rose

Yea, I have an In-Law relative that thinks changing poopie diapers at the dining table is just fine. Some years back we were at a wedding and she was seated across from my husband and I. We had to sit through two diaper changes during dinner. Then................baby is hungry too, so after she was done eating, you guessed it!!! Out "it" comes, big enough to set on top of the table and then darling latches on. <<deep sigh>>

I fed my children too, but I always excused myself from others and found a quiet place, neatly covered by a lovely baby blanket that I made myself. As far as I'm concerned if you would NOT normally remove your bosoms at your cousins wedding and place them on the table then you should not do it just because you are lactating. <<deep sigh>> <<family>>

Tami icon_smile.gif

Good Lord! icon_rolleyes.gif I love it when people say "breastfeeding is natural" as an excuse to display in public -- well newsflash honey, so is urination but that doesn't mean the rest of us want to share your joy! icon_cool.gif Good for you for having the sense to keep a private and beautiful bonding moment just that -- a moment for you and the baby~

...oh, and to be a little weirder.......her baby was only 11 months old at the time, but he was HUGE, I mean this kid is a linebacker and he's only out of Kindergarten now, back then he was in 4T sized clothes when he was 11 months old so when she was feeding him it really did appear that he was a large toddler still feeding, when he wasn't a year old yet.
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post #11 of 58
Quote:
Originally Posted by bobwonderbuns

Good Lord! icon_rolleyes.gif I love it when people say "breastfeeding is natural" as an excuse to display in public -- well newsflash honey, so is urination but that doesn't mean the rest of us want to share your joy!



icon_lol.gificon_lol.gificon_lol.gif I shall have to remember that example!
post #12 of 58
Quote:
Originally Posted by Texas_Rose

Quote:
Originally Posted by bobwonderbuns

Good Lord! icon_rolleyes.gif I love it when people say "breastfeeding is natural" as an excuse to display in public -- well newsflash honey, so is urination but that doesn't mean the rest of us want to share your joy!



icon_lol.gificon_lol.gificon_lol.gif I shall have to remember that example!



lol. Thats pretty funny! I don't mind when women do it in public...
But they should really do it more discrete. I was in IKEA and there was a woman sitting on the couches that were for sale... Breastfeeding... I was trying to buy a couch... I moved on and came back after.
post #13 of 58
[quote="Baker_Rose"]Yea, I have an In-Law relative that thinks changing poopie diapers at the dining table is just fine. Some years back we were at a wedding and she was seated across from my husband and I. We had to sit through two diaper changes during dinner. Then................baby is hungry too, so after she was done eating, you guessed it!!! Out "it" comes, big enough to set on top of the table and then darling latches on. <<deep sigh>>

I fed my children too, but I always excused myself from others and found a quiet place, neatly covered by a lovely baby blanket that I made myself. As far as I'm concerned if you would NOT normally remove your bosoms at your cousins wedding and place them on the table then you should not do it just because you are lactating. <<deep sigh>> <<family>>

Tami icon_smile.gif

...oh, and to be a little weirder.......her baby was only 11 months old at the time, but he was HUGE, I mean this kid is a linebacker and he's only out of Kindergarten now, back then he was in 4T sized clothes when he was 11 months old so when she was feeding him it really did appear that he was a large toddler still feeding, when he wasn't a year old yet.[/quote

I think this is the first time I've been thoroughly fusspot Ted by something some has said here. While I agree that changing diapers at a table is gross, breastfeeding is not. I've breastfed at a table, and even did it at a restaurant. I did use a blanket, but just because you werent comfortable with nursing in front of people, that does not mean everyone should sneak off as well. I would never expect YOU to find a quite discreet place to eat, so why should a baby??? Seriously. This is horrible. I joined a Facebook group a while back, and I think their tagline fits here, if breastfeeding in public offends (bothers) you, put a blanket over your head.

I now leave this thread in disgust at the lack of sensitivity.
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post #14 of 58
[quote="CalhounsCakery"]
Quote:
Originally Posted by Baker_Rose

Yea, I have an In-Law relative that thinks changing poopie diapers at the dining table is just fine. Some years back we were at a wedding and she was seated across from my husband and I. We had to sit through two diaper changes during dinner. Then................baby is hungry too, so after she was done eating, you guessed it!!! Out "it" comes, big enough to set on top of the table and then darling latches on. <<deep sigh>>

I fed my children too, but I always excused myself from others and found a quiet place, neatly covered by a lovely baby blanket that I made myself. As far as I'm concerned if you would NOT normally remove your bosoms at your cousins wedding and place them on the table then you should not do it just because you are lactating. <<deep sigh>> <<family>>

Tami icon_smile.gif

...oh, and to be a little weirder.......her baby was only 11 months old at the time, but he was HUGE, I mean this kid is a linebacker and he's only out of Kindergarten now, back then he was in 4T sized clothes when he was 11 months old so when she was feeding him it really did appear that he was a large toddler still feeding, when he wasn't a year old yet.[/quote

I think this is the first time I've been thoroughly fusspot Ted by something some has said here. While I agree that changing diapers at a table is gross, breastfeeding is not. I've breastfed at a table, and even did it at a restaurant. I did use a blanket, but just because you werent comfortable with nursing in front of people, that does not mean everyone should sneak off as well. I would never expect YOU to find a quite discreet place to eat, so why should a baby??? Seriously. This is horrible. I joined a Facebook group a while back, and I think their tagline fits here, if breastfeeding in public offends (bothers) you, put a blanket over your head.

I now leave this thread in disgust at the lack of sensitivity.



If you use a blanket its a whole different story. or the little flappy thing. I always seem to run into the moms that have thier whole shirt lifted up or pulled down to expose thier whole breast. In my book thats a bit much. I don't have a kid yet but I can guarentee u I will breastfeed in public.... just with a small cover and not on furniture people are trying to buy lol. I said do it more discrete NOT in a more discrete place. I'm not going to go buy a hotdog in ikea and go to the couch section and eat it.
post #15 of 58
I think this is the first time I've been thoroughly fusspot Ted by something some has said here. While I agree that changing diapers at a table is gross, breastfeeding is not. I've breastfed at a table, and even did it at a restaurant. I did use a blanket, but just because you werent comfortable with nursing in front of people, that does not mean everyone should sneak off as well. I would never expect YOU to find a quite discreet place to eat, so why should a baby??? Seriously. This is horrible. I joined a Facebook group a while back, and I think their tagline fits here, if breastfeeding in public offends (bothers) you, put a blanket over your head.

I now leave this thread in disgust at the lack of sensitivity.


I completely agree!
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