I got a call from a lady I baked a cake for on Monday. She was at my friends bridal shower that I did the cake for and she LOVED it. So she ordered the same cake flavor and filling. I baked the cakes and thought they looked a little dense but the recipe was butter cake so they are a bit denser then regular cake. I tasted some of the scrapes and they tasted fine. The lady came and picked up the cake and loved how it looked. Later that night she called to tell me the cake was nothing like the bridal shower cake, it was way too dense. I couldn't figure out what went wrong so I thought I'd check my leveling agents even though I just bought new ones.
Sure enough the baking powder says 12/10....I inverted the numbers. I felt horrible, this is my first complaint since I started decorating cakes, I gave the lady her money back. I explained what happened to her and she understood. She told me her niece was at the party and she had ordered a for June and said she would probably be cancelling her order as she thought the cake was gross.
The next day her niece called and cancelled, I explained what went wrong but she felt I should have been more attentive, which I agree I should have, but everyone makes mistakes once in awhile, no one can be perfect all the time...even though I try. Now I feel like all my confidence in my skill is lacking, silly I know but still it's a stratch on my perfect record.
Sorry just needed to get that off my chest!
Sure enough the baking powder says 12/10....I inverted the numbers. I felt horrible, this is my first complaint since I started decorating cakes, I gave the lady her money back. I explained what happened to her and she understood. She told me her niece was at the party and she had ordered a for June and said she would probably be cancelling her order as she thought the cake was gross.
The next day her niece called and cancelled, I explained what went wrong but she felt I should have been more attentive, which I agree I should have, but everyone makes mistakes once in awhile, no one can be perfect all the time...even though I try. Now I feel like all my confidence in my skill is lacking, silly I know but still it's a stratch on my perfect record.
Sorry just needed to get that off my chest!
So do try to get a mini cake to her any way you can. You never know what that might do 
