I recently made a 3 tier wedding cake for a friend's daughter. Vanilla at the bottom, chocolate in the middle and an 8" fruit cake for the top. When I asked if everything was OK she told me it wasn't actually and that her mum would contact me. I felt just awful!
My friend explained to me that the fruit cake was uncooked and they couldn't serve it which she said was ok because only a few people would have had the fruit. I was racking my brains trying to figure out why what would be and realised that I'd wrapped too much insulation paper around it whilst in the oven and so though is was solid enough to marzipan and ice it hadn't cooked enough!! AArgh! This has never happened to me before and I feel very bad about it. My friend was very good about it and understanding especially as I'd made a cake for her before and it was very good.
I offered to remake the cake and then they could send it out to anyone they feel would like some and she said she'd speak to her daughter and let me know.
Another thing she'd asked was to put some pearlised design of some sort on to the finished cake but she'd leave it all up to my creative abilities. OH dear! I neglected to do this and she was quite disappointed. Here I feel that I failed big time though initially I didn't realise how important it was to her. I apologised profusely.
I just feel now that her daughter is eyeing me with daggers and is spreading the bad news about me. I guess I've prided myself on gaining business through positive word of mouth and now this really bothers me. I also feel that she won't give me an opportunity to rectify the wrong.
I think I may just have to chalk this up to experience but it doesn't make me feel any better.
I can't seem to attach a picture of the cake right now but will try to figure out how.
My friend explained to me that the fruit cake was uncooked and they couldn't serve it which she said was ok because only a few people would have had the fruit. I was racking my brains trying to figure out why what would be and realised that I'd wrapped too much insulation paper around it whilst in the oven and so though is was solid enough to marzipan and ice it hadn't cooked enough!! AArgh! This has never happened to me before and I feel very bad about it. My friend was very good about it and understanding especially as I'd made a cake for her before and it was very good.
I offered to remake the cake and then they could send it out to anyone they feel would like some and she said she'd speak to her daughter and let me know.
Another thing she'd asked was to put some pearlised design of some sort on to the finished cake but she'd leave it all up to my creative abilities. OH dear! I neglected to do this and she was quite disappointed. Here I feel that I failed big time though initially I didn't realise how important it was to her. I apologised profusely.
I just feel now that her daughter is eyeing me with daggers and is spreading the bad news about me. I guess I've prided myself on gaining business through positive word of mouth and now this really bothers me. I also feel that she won't give me an opportunity to rectify the wrong.
I think I may just have to chalk this up to experience but it doesn't make me feel any better.
I can't seem to attach a picture of the cake right now but will try to figure out how.
