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Our duty as decorators - Page 10  

post #136 of 141
Quote:
Originally Posted by Sassy74

Whether you're in business or not, your final product will depend a great deal on your character and level of self-expectation.



Wise words. icon_biggrin.gif

Some people don't care as much as others. And that isn't bad necessarily. Just a fact. It only makes a difference when you project those expectations onto someone else.

When you have a customer, your expectations have to be their expectations. Otherwise, you'll be happy and they won't be.
Had my blog listed and then realized one day that all you could see was "misadventuresofanal..." Took that sucker right off.
Had my blog listed and then realized one day that all you could see was "misadventuresofanal..." Took that sucker right off.
post #137 of 141
Thread Starter 
Right...we aren't talking about how long you've been doing this or anything! I'm just talking about some of these posts where they say "My cake was perfect and then the customer picked it up and BAM it crashed in their car, it must have been my horrible customer's horrible driving..." And then they post pictures and the cake was clearly precarious to begin with....

I guess I'm not bashing anyone AT ALL but if there are posters who run their business that way (blaming customers for flawed work) then I am bashing their business practices..... I'm just saying....let's not blame our customers if our work is not right.

Obviously there are going to be customers who will be nasty even if our work IS right...I'm not talking about those. But those are gonna be really rare.
post #138 of 141
Quote:
Originally Posted by sadsmile

At the end of the day people should own the situation they are in and be responsible for their actions, and not try to fake it in front of people who know better. No respect can come from that.


Ironically, I had this article in draft form before this topic came up here on CC. It's an EXACT example of what sadsmile is saying .... "Own your mistake":

http://cateritsimple.blogspot.com/2011/05/customer-service-own-your-mistake.html
post #139 of 141
Thread Starter 
Indy, we must have been thinking the same thing this past week....
post #140 of 141
Thanks, Indy. My feelings exactly. I always tell people, mistakes don't bother me. It's how it's handle that bothers (or doesn't bother) me.


And if you really want to see me get riled - just tell me, "I'm sorry you feel that way," or, "if that's how you want to look at it." Those are not apologies at all.

I'm nice until I hear those stupid words from the business I'm trying to resolve an issue with.
post #141 of 141
Quote:
Originally Posted by tryingcake

Thanks, Indy. My feelings exactly. I always tell people, mistakes don't bother me. It's how it's handle that bothers (or doesn't bother) me.


And if you really want to see me get riled - just tell me, "I'm sorry you feel that way," or, "if that's how you want to look at it." Those are not apologies at all.

I'm nice until I hear those stupid words from the business I'm trying to resolve an issue with.

thumbs_up.gif
"There's No Place Like Home"
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