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5 miles - Page 2

post #16 of 22
I'm so sorry- that must have been terrible! I wonder why they weren't willing to slice and serve the middle tiers that were essentially fine- have the dummy on display, but still serve at least some of the cake- it would have saves some money at least! I'd say no matter what, refund the wedding cake, beyond that, I wouldn't worry, you did what you could.
post #17 of 22
Quote:
Originally Posted by Coral3

They bought two cakes from you. One was delivered fine. The other was not. Of course a full refund is in order on the one that didn't make it. But I don't see why you should refund the other cake that was delivered as ordered, in perfect condition. After refunding the wedding cake your 'compensation' to them for the disappointment was free sheet cakes, so no need to go throwing in a free groom's cake as well. That's just my opinion.



I agree with this.
post #18 of 22
Stories like this make me glad I deliver all my tiered cakes in boxes, and stack them at the site. I've never had a problem, if it's a 5 tier cake, there are 5 cake boxes spread on the floor of the van. Sorry this happened to you.
Jennifer
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Jennifer
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post #19 of 22
If the cake had been ruined because of your incompetence, that would be one thing. Then they could say, "YOU ruined our day. Refund it all!" But this was not your fault. It was an accident. It happened to you as much as it did to them. Yes, refund for the wedding cake. But there is no reason you should suffer some additional punishment of refunding two other cakes.

I would make sure the couple understood why you were only refunding the wedding cake. Tell them if this had been your fault, you would refund the whole thing as a gesture and way to make it up to them. But since this was an accident, you feel you are not responsible for more than what it takes to set that part of the order right...meaning refund for the cake plus your gift of the sheet cakes.
Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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post #20 of 22
Quote:
Originally Posted by nanefy

You know I think that there is far to much entitlement given to brides these days. I totally understand that they pay to have the perfect day, HOWEVER sometimes things are unavoidable. ...I think that an honest apology, a refund for the wedding cake and something like a discount off their next cake is sufficient. At what lengths should someone have to go to, to ensure that they don't get a bad review? ...just my ten cents worth.



I agree with nanefy, Sometimes in life things just aren't going to be perfect. The difference between a Bride and a Bridezilla or a Groom and Gromthra is class... a classy person recognizes that events which cannot be controlled CAN be handled with dignity. What we are basically talking about it Bridezilla's/Gromthra's need to punish those who interfere with their "Shine Time". The baker provided a grooms cake - nobrainer, pay her/him for it. The baker provided alternate freebie cake after disaster and that was more than some would have the sense to do. Based on the Zilla method, I guess if the flower girl doesn't smile in any of the pics then the photographer should give the whole wedding party free pics... that is the same unavoidable type of thing .... that's my quarter's worth.

Truly sorry for your horrible experience, you seemed to do everything in your power to avoid it... just let it run off your back like hot butter on a stovetop... and keep caking!!!!
post #21 of 22
This is a cakers worst nightmare. I am so sorry this happened to you & caused so much stress.

We spend a lot of time fussing that brides do not spend enough on cake or place enough importance on the wedding cake.

Everyone has a different part of the wedding reception that is important to them. For me, the dress, cake and photos are all that matter. If one was a disaster it would be a big disappointment.

100% refund, handwritten apology & move on. icon_wink.gif

She had no cake pictures and her vision that you sold her on was not at the reception. That isnt a bridezilla, it is a customer who was disappointed on a very important day that hopefully only happens once in a lifetime.
post #22 of 22
This is so sad, I am sorry it happened to you. Definitely a worst nightmare scenario, and no easy answers on what to do. My instict would be to refund the wedding cake only, not the grooms cake. Don't understand why the venue wouldn't serve, almost wonder if someone in the wedding party instructed them in that direction.

Deep breaths, this too shall pass, although it probably does not feel like it right now! One more reminder of the importance of liability insurance .... you never know when someone is going to raise a bigger stink than "just" wanting a refund.
Worse Things Have Happened To Better People
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Worse Things Have Happened To Better People
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