I had a wedding this weekend and did a beautiful 4 tier hexagon cake. I took a picture of the cake and messaged it to my bride before I left to deliver it. I use the sps for all of my tiered cakes. It was a 1 hr drive to get to my delivery, all was fine until 5 miles away.... I had someone pull out in front of me and had to slam on the brakes so I wouldn't hit him.....and... the cake fell. 
The whole top tier was smashed against the back of my seat on it's way down, the bottom tier crushed on the back edge where it slid and the middle 2 just got mushed on the back side. It was not able to be saved. The grooms cake and the anniversary cake that were boxed separate were just fine. I delivered those and the site had me bring in the wedding cake to see if there was anything that could be done.
The maid of honor(brides sister) told me to go buy sheet cakes from the store so they would still have cake to serve. The site brought out a dummy cake for looks.
I brought back the ruined cake since the site refused to use it and found the sps was still in place the cake literally slipped off the cake boards.
The groom called me today wanting a full refund for everything. I don't feel that is reasonable because I did deliver part of the order and purchased cakes out of my pocket for them. I am willing to give them what is left after delivery charges and expenses. He told me that I lied to him... guests said they saw the cake whole coming out of the van at the site which it was in pieces by that time. No guests saw the cake because I took it to a back entrance right into the kitchen.
What would you do?
Is there any way to prevent this,( it is a 1st for me) having a cake slide like that? There is no way to put a center dowel through using the sps setup.
The whole top tier was smashed against the back of my seat on it's way down, the bottom tier crushed on the back edge where it slid and the middle 2 just got mushed on the back side. It was not able to be saved. The grooms cake and the anniversary cake that were boxed separate were just fine. I delivered those and the site had me bring in the wedding cake to see if there was anything that could be done.
The maid of honor(brides sister) told me to go buy sheet cakes from the store so they would still have cake to serve. The site brought out a dummy cake for looks.
I brought back the ruined cake since the site refused to use it and found the sps was still in place the cake literally slipped off the cake boards.
The groom called me today wanting a full refund for everything. I don't feel that is reasonable because I did deliver part of the order and purchased cakes out of my pocket for them. I am willing to give them what is left after delivery charges and expenses. He told me that I lied to him... guests said they saw the cake whole coming out of the van at the site which it was in pieces by that time. No guests saw the cake because I took it to a back entrance right into the kitchen.
What would you do?
Is there any way to prevent this,( it is a 1st for me) having a cake slide like that? There is no way to put a center dowel through using the sps setup.
