So I had a cake this weeked that I completely under priced by more than half and I had to stop short on the way to the delivery and the cake fell. I had to take it back home and alter the cake and make some repairs so I was late to the delivery and the cake wasn't exactly what i wanted it to be. I didn't accept the remaining 50% of the payment and then this morning the woman called and said that she was disappointed and she had spent the whole week telling everyone what a great person she hired for the cake and then when it arrived she wasn't happy with the cake. I aplogized several times and I am going to refund her 100% of the price of the cake so she ended up with a 5 tier cake for free but I still feel like she is looking for more. I have offered her a discount on her next cake but i feel like she still isn't happy I just want to cry!!!
post #1 of 8
5/2/11 at 6:32am