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Well I'll just take my business elsewhere... - Page 2

post #16 of 31
I am so glad you thought of something clever to say and got it in there before she hung up! I always think of the clever one-liners after I have hung up!
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #17 of 31
There is a local supermarket that does the same thing. They went there for a cake tasting and was handed a big box of cake samples. But no one sat down with them or anything like that. Basically shoved off, no customer service. I think most brides would want to talk with the baker or something than just being handed a bunch of cake!
post #18 of 31
Thread Starter 
Quote:
Originally Posted by Annabakescakes

I am so glad you thought of something clever to say and got it in there before she hung up! I always think of the clever one-liners after I have hung up!



Haha. I was wishing I hadn't been so snappy. icon_smile.gif The thing that kills me about all of it was after listening to my message saying that we don't offer tastings for orders that small, she still called and asked to swing by and taste a cupcake. I felt like I was dealing with my 2 year old... Mommy, I want a cupcake... But I already told you no.... But I want a cupcake Mommy... The answer is still no...
post #19 of 31
Same thing happened to me a few months ago. A woman emailed about a wedding for 40 guests and requested a consult. Over 100 srvgs receives a complimentary consult tasting and I emailed her back with this info and my usual nice response w/ available consult dates and her options to purchase some cupcakes if she wanted to taste different flavors.

I was read the riot act through two emails from this woman who was so filled with rage. Her point was why is the free consult for people who can apparently afford a larger cake thus a larger wedding. "Why don't the people who don't have a lot of money get it for free". I would have been patient enough to speak with her about it but she up and up lost her marbles. Her emails are now filed in an email folder entitled "Whackjobs".

Business taken elsewhere. Oh, I booked a wedding for her date four days later. icon_biggrin.gif
If not for chocolate, there would be no need for control top pantyhose. An entire garment industry would be devastated. ~Author Unknown
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If not for chocolate, there would be no need for control top pantyhose. An entire garment industry would be devastated. ~Author Unknown
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post #20 of 31
Swedecakes, I love that you have an email folder called Whackjobs! I'm going to have to remember to do thaticon_smile.gif
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Visit me at www.keeponcaking.com for tutorials and other cake stuff.
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post #21 of 31
Quote:
Originally Posted by sillywabbitz

Swedecakes, I love that you have an email folder called Whackjobs! I'm going to have to remember to do thaticon_smile.gif



That is hilarious!
post #22 of 31
I had a customer sent me this email a couple of days ago:

Hi found your website by mistake, was wondering if your cakes taste as good as they look. By the way my name is ****** and I live about 23 minutes from you. I would like to come pick up a sample sometime this week. I will be needing a cake for about 25 people for April 1st. Don't want to waste too much money, please let me know when I can pick up my sample.

******

WHAT tapedshut.gificon_eek.gif Found my website by mistake icon_confused.gif pick up a sample? icon_eek.gif Don't want to waste too much money ouch.gif When I showed this to my daugther (16) she said, " I didn't know we had a drive-thru" icon_lol.gif

I tell you, lots of prayers for customers like this icon_rolleyes.gif
Where there is FAITH, there is LOVE: where there is LOVE, there is PEACE: where there is PEACE, there is GOD: where there is GOD, there is NO NEED !
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Where there is FAITH, there is LOVE: where there is LOVE, there is PEACE: where there is PEACE, there is GOD: where there is GOD, there is NO NEED !
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post #23 of 31
Quote:
Originally Posted by CakeswLove

I had a customer sent me this email a couple of days ago:

Hi found your website by mistake, was wondering if your cakes taste as good as they look. By the way my name is ****** and I live about 23 minutes from you. I would like to come pick up a sample sometime this week. I will be needing a cake for about 25 people for April 1st. Don't want to waste too much money, please let me know when I can pick up my sample.

******

WHAT tapedshut.gificon_eek.gif Found my website by mistake icon_confused.gif pick up a sample? icon_eek.gif Don't want to waste too much money ouch.gif When I showed this to my daugther (16) she said, " I didn't know we had a drive-thru" icon_lol.gif

I tell you, lots of prayers for customers like this icon_rolleyes.gif



So what did you do? lol! I have no idea what I would do in this situation! How RUDE!
Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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Beginners, be sure to parrot advice and get your post count up as fast as you can. After all, it's not what you know, it's what people THINK you know.
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post #24 of 31
I just deleted the message..... was still in the trash bin of my email and I just had to copy and paste to show you how crazy customers can be icon_lol.gif Ohhh but then she requested me on Facebook icon_rolleyes.gif the irony icon_confused.gif
Where there is FAITH, there is LOVE: where there is LOVE, there is PEACE: where there is PEACE, there is GOD: where there is GOD, there is NO NEED !
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Where there is FAITH, there is LOVE: where there is LOVE, there is PEACE: where there is PEACE, there is GOD: where there is GOD, there is NO NEED !
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post #25 of 31
Y'all are gonna love this... I got an email a few days ago from someone saying they were looking for a baker to do 2-6 6" cakes for a party they are throwing in July. Wanted to know if they could taste my cake first. I emailed back, "You are looking to order six 6" cakes?" And asked about what type of party she was throwing and for how many people. She emails back, "Maybe, it will probably only be two, but might be six cakes". She then told me each would be a different flavor, so she'd like to swing by and pick up 10 (TEN) different cake samples to help her make her decision, because she didn't want to order anything too crazy. No answer to the party type/guest count.

What I wanted to say: "Yeah lady, I'm gonna bake for 2 days so you can taste every cake flavor I make (with buttercream and filling!) and give it to you for free so you maybe might order two 6" cakes?"

My fuse is way too short these days to deal with that. Every email response I tried to type up was one form of snarky, so I kept it simple: "I'm booked in July." icon_biggrin.gif
post #26 of 31
I just learnt something.....AM BOOKED...that should do it for those that get on my nerves. I dont get people that call to say that they need a cake for a party and immediately follow it up by how much will it cost???

you try to explain that you need more details like...how many people are you inviting, what style/design do you want...some get upset that you are asking too many questions and dont want to just tell them the price!!
post #27 of 31
I'm cracking up reading these stories! I think that people have been watching too many tv shows where the samples are brought out on a tray and the baker scrapes to kiss their feet. I don't think so...

I had a bride who had already done a tasting email me to say that her fiance wanted to taste the vanilla and the chocolate cakes AGAIN. I played Mickey The Dunce and said that I was confused about why he wanted to taste something that was so basic, and that I wasn't having tastings any time soon. She emailed back and wasn't bothered by it, just told me what flavors they wanted. She probably thought that he was being an idiot too.
post #28 of 31
Love these stories, so entertaining! I totally need an email folder named "Whackjobs". Awesome. icon_smile.gif
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Before you ask- I'm licensed, inspected, insured, and all that jazz.
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post #29 of 31
When people called my shop and started with, "How much do you charge for cakes?" my immediate reply was, "If price is your main concern, you will be happier with supermarket cakes." No point in saying anything else.

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post #30 of 31
Quote:
Originally Posted by MimiFix

When people called my shop and started with, "How much do you charge for cakes?" my immediate reply was, "If price is your main concern, you will be happier with supermarket cakes." No point in saying anything else.



What a perfect response - love it!

C.
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