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Anyone getting more "entitled" clients lately? - Page 7

post #91 of 124
Wow, sorry to hear that Polarbear! That is terrible! It's amazing what people think they're allowed to demand.
post #92 of 124
Oh Polarbear icon_sad.gificon_sad.gificon_sad.gificon_surprised.gif

So sorry that your "friend" and her daughter treated you that way.
Where the heart is willing, it will find a thousand ways. Where it is unwilling, it will find a thousand excuses.
-----------------------------------------------------
"I did then what I knew then, when I knew better, I did better." Maya Angelou
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Where the heart is willing, it will find a thousand ways. Where it is unwilling, it will find a thousand excuses.
-----------------------------------------------------
"I did then what I knew then, when I knew better, I did better." Maya Angelou
Reply
post #93 of 124
Today a young lady call me for a wedding cake, she had seen one at Kroger and wonder if I would put some "Bling" to it and add a "Bunch" of rose to it for $125. I try my best to not lol, I ask her to hold on cause I knew what she was talking about. I run away from the phone and laugh my AO. I came back to the phone and ask her for the date, and turn her down. I hate those calls. icon_lol.gif
post #94 of 124
I have a bride asking me if there is left over cake after i've baked hers, can i return it to her..DEAD SERIOUS. Oh, and she wants to make sure that i know that a cake has to be firm in order to put fondant on it etc... I swear people watch a few episodes of Cake Boss, and "allusudden" they're experts. My Mom said i should have told this chick to go kick rocks, but we'll see what happens
post #95 of 124
Quote:
Originally Posted by bobwonderbuns

Quote:
Originally Posted by indydebi

Oh yeah, the "up to the challenge" thing! icon_lol.gificon_lol.gif It seems to me that I recall getting an email wanting to know if I was up to the challenge of making a 3 tier cake with a ribbon around the base. Must be the new buzzword!!!

Challenge? In my sleep with my eyes closed! (oh wait ... most people DO sleep with their eyes closed, dont' they!?) icon_lol.gif



"Dear Mass Marketing Bride,

Thank you for your recent inquiry, but if you are looking for a cake decorator who finds three tiered cakes challenging, we are definitely not for you! Tiered cakes are NOT challenging to those who know what they are doing. Good luck to you!" icon_twisted.gif



someone help me up off the ground.....I LOVe THIS REPLY!!!!

I wonder- has anyone followed through on this "challenge" phrase? Could it be a new twist to the scam "I need a 3 tiered cake boxed for pickup"....maybe they've learned a different way to come at decorators.
Janet Brown
The Cake Studio
www.janetscakes.com
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Janet Brown
The Cake Studio
www.janetscakes.com
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post #96 of 124
I had a customer contact me about a cake. She let me know right up front that she was contacting other people as well, so I increased my price a bit. I figured she dropped the other contacts to use this as a bargining tool. So when she came back and said that other bakers were willing to do the cake for what I would have normally quoted her, I dropped my price to match, and got the money I would have wanted in the first place. Worked well for the custom cake, but I don't think I would be as sucessful for a regular cake!

BTW, I'm so glad I found this site. I'm new to the 'official' business of cake decorating, and this site is fantastic! So are all the people here! icon_lol.gif
~*Make your next event special*~
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~*Make your next event special*~
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post #97 of 124
I know what you mean I have been doing cakes for a long time and Just recently was ask to give a full refund on a wedding cake cancellation. This was very difficult for me. I am friends with a family member so I didn't want to make a bad situation worse and lose a friend. This was with less than two weeks til the wedding. And the person who ask for the refund couldn't believe that I had already purchased supplies for the cake!!! Anyone who doesn't do cakes and especially wedding cakes just don't have a clue. Thank God for his grace through that situation, hope it never happens again.
post #98 of 124
Quote:
Originally Posted by SweetCelebrationsCakes_1

I am friends with a family member so I didn't want to make a bad situation worse and lose a friend.

How come you have to be concerned with handling a bad situation and "losing a friend" but they have no problem screwing you out of a booking, violating the terms of the contract, asking for all of their money back and that seems to be ok? How come THEY aren't worried about dealing with a "bad situation" and losing YOU as a friend?

2 weeks before the wedding? It has NOTHING to do with having already bought the ingredients. It has EVERYTHING to do with how there is no way you can get another booking inside of two weeks to replace their business .... uh, their LOST business. Business you depend on to pay your rent and feed your kids.

but they have no obligation to worry about THAT do they?

Here's my article on where I explain it in more detail ..... http://cateritsimple.blogspot.com/search/label/deposits
post #99 of 124
Quote:
Originally Posted by mskavon

Quote:
Originally Posted by tryingcake

Quote:
Originally Posted by Lcubed82

"
I think the TV challenges, where it seems the tops of our business are competing to be chosen by the customer, may play a part also! Do all this work, and then they will see if they think you are worth anything!



I speak at bridal shows. The first thing I say - Unless you have a $10,000 budget for your cake alone - stop watching those shows. You cannot have that cake!

I honestly say that. I've had other vendors get mad at me and follow behind me (I'm always the first to speak) and tell them they can get whatever they want - that they deserve it and can do it!! (woo-hoo???)

So now I start with that same line and add... and if anyone tells you you can have whatever you want, run from that vendor - because they are not only going to crash your budget but easily talk you in to things you cannot afford and will regret those purchases later when trying to make your house payment. While you may deserve anything you want - not one of us lives in a world where that really happens. Know your budget, embrace your budget, enjoy your wedding day.


I say more than this - more positive things - but this is how I start out.

I actually get lots of business from that little speech.

I also delete those emails (I'm convinced they are spam to begin with) as soon as I receive them. I do not entertain them for a second.



LOVE this!!!



I wish more shows actually gave at least an inkling of what the cakes cost. I have only seen one show that does. It would definitely wake some customers up! The shows are great and fun but many think they should get a work of art for the same price of a sheet cake!
post #100 of 124
I once had a person want an anniversary cake for her parents. She was almost an aquaitance. (both of our children were involved in scouts, but we never really met). anyway she kept making jokes about me giving her a deep discout on the cake. Joke after joke after joke! It was like she was trying to wear me down with her humor! I didn't ever really know her! Emails went back and forth for a long time and then she said maybe she could bring her parents over for a cake tasting because it would help lift their spirits for some reason (for like a 20 serving cake!) I didn't give into that tactic either. she never ordered the cake.
post #101 of 124
These are the crazy things I've been asked or told in the last 45 days.

CUSTOMER A: "Can you make me 12 cake pops, each a different design and flavor and deliver them my friend for her birthday?" The woman only wanted to pay $24.00. When I told her that I couldn't do it for that price since I would have to make 12 different cake flavors just to accomodate her, she advised me that she would find someone else who could.

CUSTOMER B: "Can you make me a 3 tier Winnie the Pooh cake with gumpaste characters?" When I advised her of the price, she then told me her budget was only $50.00 and that she would need to keep looking. Incidentally, she ended up with a cupcake cake from the grocery store which probably cost more than her $50 budget.

CUSTOMER C: "I would like to order a wedding cake and a groom's cake from you for my best friend's wedding, and because the cake is going to another city 2 hours away, can you please deliver it to my house, and I will transport it there." At this point, everything sounds good. Then I get another call, "I would like to do a cake tasting with 5 cakes and 7 fillings." I usually don't do this, but since her husband is a good friend of mine, I did the tasting. Now I get another call, "Well, we are all staying in that town the night before the wedding, so you will NEED to deliver the cake there instead." Uhhhh. No. I don't think so. I told her I have to pick my mother up from the airport that morning, and I'm unable to drive 2 hours each way and still make it on time. She then offered to pay me extra for the delivery (duh), if I forgo the trip to the airport. Um, NO!!! I will not drive that cake 2 hours away and leave my mother at the airport. I have bent over backwards for this lady already. She then advised me, "well, we'll figure out something." She better figure fast, cuz the wedding is 3 weeks away, and I haven't heard from her.

CUSTOMER D: "Can you make me a gluten free 3D guitar cake ?" I then advised her that I do NOT do allergy free cakes, and I sent her a list of cake flavors and fillings that I can do. She then asks, "Can you make a gluten free Boston cream pie cake?" I then tell her, that I don't do allergy free cakes, and I don't have a recipe for Boston Cream. I advised her again to check the list of flavors. She then calls back and asks if she makes the gluten free cake, would I carve it and deocrate it for her at a discount since she did the baking?" NO!!!!!!!!!!!!!!!!!!!
post #102 of 124
Not sure if this falls under the "entitled" category but my friend saw a Facebook post declaring "Looking for a Cake Boss type cake for my kid's birthday" so she gave out my number to the mom. When the mom called me, she said her daughter loved Cake Boss and expected a cake as cute, but she didn't want to pay much for a 4 yr old's bday....I suddenly became unavailable for the date she had in mind and let it go right there.
post #103 of 124
Quote:
Originally Posted by polarbear49

I was ready to hang up my oven mitts! I know most of you charge for your cakes (very smart!) but I think the ones who do it for free for friends and family take a lot of abuse. I have probably made 50 wedding cakes in my lifetime - all for free. I am very clear up front that I have an album of all the cakes I've made and would be happy for them to choose a cake from this book. If they want a specific cake, I won't be offended if they find a professional and pay to have "the cake of their dreams". I just lost a friend of 15 years because her daughter wanted me to make a cake from a picture. She didn't want fondant but wanted butter cream frosting that "looked like fondant". The minute her daughter started rolling her eyes at me, all the joy went out of making this cake. I tried telling her I couldn't make the cake and her response was, "It's several months until the wedding. You've got a long time to practice." (That comment infuriated my husband.) So I wrote them a very nice e-mail explaining that I couldn't make her cake and because I wanted her to love her wedding cake, she would need to hire a professional to make it. Her Mom responded that I was a "black cloud" over her daughter's wedding and she didn't want anything more to do with me. While I'm sorry for the loss of a friendship, I'm wondering how much of a friend she really was. I just cautiously agreed to make a wedding cake for the daughter of a dear friend. She has been just as sweet and respectful as can be and totally appreciative for what I'm going to do for her.


She was never a friend to begin with.... you didn't lose anything, you got rid of something icon_biggrin.gif
post #104 of 124
Quote:
Originally Posted by sugarMomma

Not sure if this falls under the "entitled" category but my friend saw a Facebook post declaring "Looking for a type cake for my kid's birthday" so she gave out my number to the mom. When the mom called me, she said her daughter loved and expected a cake as cute, but she didn't want to pay much for a 4 yr old's bday....I suddenly became unavailable for the date she had in mind and let it go right there.


Honey, don't become unavailable.. just name your price and if she doesn't want to pay that, then she can move on. But don't throw in the towel before you've given yourself an opportunity to make $$$
post #105 of 124
I was once feeling challenged about making my friends and family "cake poor''. Until I had a friend of mine order three cakes in one week. I generally would have knocked off a few dollars here or there because she had been a great help to me when I needed someone and was low on funds for a babysitter. She would watch my kids for me for about 10 mins. in the afternoon until I could get home from work (I worked out of town and couldn't see paying $200 a week for my kids to spend only a 10 mins a day at daycare. Guilt trip tactic!) This was over a 2 year period. She would never allow me to pay her even when something came up and she would need to do somethng else. Well, at first it was a cake for people should knew on her job-one here (1/4 sheet cake) and another one there. She told me over the phone "Girl if I have anything to do with it I am going to put you on the map!" (I should have known it was a setup and should have ran for the hills) Then comes the three cake order in one week, one supposedly due on Thursday with an elaborate time consuming design but oops I need it by tomorrow. Thursday changed into Tuesday and today is Monday at 1:30pm in the afternoon yet you need it by tomorrow Tuesday at 8:30am and you want ME to deliver it (now I work and is in college besides making cakes); then she want a $20 book cake with edibe images for Saturday to feed 30 people (edible images cost $6 each); and finally by Sunday a cake to feed 50-60 people fondant covered giraffe print gift box cake for $45. icon_evil.gificon_mad.gif Now this was all of the same week and I had a death in my family. They paid me for the Sunday cake two days later as if I was suppose to track them down for the payment that was supposed to be given to me on the Sunday. icon_mad.gificon_mad.gificon_mad.gif "That was her way of helping me ans putting me on the map." I learned a lesson then that you can go into the hole with wanting a sell or wanting people to become interested in your cakes. Your products cost, your gas cost, your time cost. I live in a small 4 traffic light town and its the biggest town in my county. There are two actual custom cake businesses but TONS of at home bakers. I know that I have just started out baking and decorating for the public. But my time is worth more than nickels and dimes for something that is near and dear to me. If I don't value them no one else will. I will just keep practicing until God sends the people for my product. Do I need the money HECK YEAH! But my products may not be the other established business products (even though I have been told I do just as good work-wondering if my prices were making them talk like that?-) but they are MINE. And I confidently Stand on THAT. If you are not confident about your price or your products, people will play off of that! Your cakes will be taken seriously when YOU take them SERIOUSLY!
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