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Anyone getting more "entitled" clients lately? - Page 3

post #31 of 124
You are right Cakenator...in every generation. It could also be, the younger the age, the less likely they are to remember when things were different. It isn't just the wedding customers either.
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"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

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post #32 of 124
Quote:
Originally Posted by Cakenator

What is with all of the harping on the 20-somethings? There are rude, ignorant, cheap, crazy people in every generation... Maybe it just seems like its just the 20-somethings because the 20-somethings are the majority of people getting married.



This is true...as a matter of fact many of my "problem" ones are people in their late 20's or 30's who are wanting birthday cakes and stuff and feel like just because they are ordering from a specialty cake shop, somehow they are supposed to also get some sort of red carpet treatment with all the "perks".
post #33 of 124
Quote:
Originally Posted by costumeczar

I turn down business all. The. Time. If they have the words "princess" or "diva" anywhere in their email address, that's a red flag. If they sound strange on the phone, that's another red flag. If they come to a tasting and give me the fish eye the whole time while interrogating me about my qualifications, that's another one. There are plenty of ways to tell if someone is going to give you a hard time. You have to trust your inner psycho radar, and if it goes off, you should just say no to that client.

I have a blog post going up soon about booking bakers for your wedding, because I recently had a couple of people come to tastings and give me the "We'll be making our final decision soon" speech at the end of the appointment even though I warned them that their date was almost totally booked. They kept emailing me for the next week with additional questions, but guess what? The week after their appointments someone emailed and said that they wanted to hire me without doing the tasting, and where could they send the deposit? Guess who got the date? She also said "I can't believe those people waited, they're stupid."

They also both wrote me back saying that they had decided to hire me, and I had to tell them that their date was taken because they had waited too long icon_smile.gif The attitude of "I have all the time in the world, these people are here to serve me" doesn't fly with me.




I have 6 more tastings (unbooked brides) for the year. I'm not booking any more unbooked tastings, not booking any more weddings. For the entire year. I don't deal with people who act like "they'll let me know" either. Now, I'm not nearly as big, talented, business savvy or lauded as Costumeczar, but I have a little niche in my area and it works for me.

How do I interview? Begins with the email. No, you can't tell everything from the email, but you can tell some things. Asking for 6 price quotes before even asking if I have their date available: seriously shopping, seriously on a budget, and seriously overestimating my need for their business.

In person some other red flags: badmouthing other vendors or bakers (they WILL find something to complain about with you too!). They have no questions and sit there in silence (they already have their baker and they just feel they must have another quote or they aren't "doing it right".) They take phone calls or texts (they aren't taking it seriously). They have a budget but then continually ask for things outside the budget. (they have visions of grandeur and need to get their ideas in line with their budget.) Show up late/way early (lack of respect for deadlines and appts- this usually means there will be late payments in the future....)

There are so many red flags, and some of them don't really mean an end to the business relationship, but they do mean that I as a business owner need to take responsibility for the result if I DO accept their business. If I know in advance that a couple will be trouble, and I take their business anyway, and then it ends badly, whose fault is it? It is mine all the way!

Motta- it isn't necessarily about being popular. I am not considered "popular." But as your business grows, you realize that hand holding and babysitting aren't as possible as when you first began and you just have to understand you can't do every cake that comes your way. Why not choose those that really will help grow your business versus those that you can recognize have more risk attached to them?
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post #34 of 124
A MONTH ago, I got an email from a lady wanting a 3-D xbox cake with a controller. I quoted her a price and didn't hear from her again. She emailed me YESTERDAY and basically said, sorry for the short notice, but the lady I hired to do the cake ended up being extremely unreliable. Can you still do the cake for me? It's this Saturday.

Um, sure I can. But I'm raising the price by $20. First of all, I already have 4 cakes for this weekend and I also have a 3 year old daughter. Second, it's one thing to say you forgot to book the cake with me, but to actually tell me in your email that I was your last choice?

She emailed me back and said she no longer needed the cake. I'm sure she'll go to a cheaper place and get a plain sheet cake with a picture of an xbox on it. I'll be checking cakewrecks for it.
post #35 of 124
It's not only young people, who are doing this crazy stuff. I have had older customers that have done the same thing. I do agree with what most of the comments. Turn the business down and save yourself the head ache.
post #36 of 124
Thread Starter 
Quote:
Originally Posted by jentreu


...Now, I'm not nearly as big, talented, business savvy or lauded as Costumeczar...

...

But as your business grows, you realize that hand holding and babysitting aren't as possible as when you first began and you just have to understand you can't do every cake that comes your way. Why not choose those that really will help grow your business versus those that you can recognize have more risk attached to them?



Okay, first of all thanks, but I also have to wonder what you're smoking to think that, hahaha!

And you're totally right about the hand holding and taking every cake that you can. You don't have to do either, and you train your customers to expect it if you do it. It's not worth the aggravation in the long run.
post #37 of 124
Quote:
Originally Posted by sberryp

It's not only young people, who are doing this crazy stuff. I have had older customers that have done the same thing. I do agree with what most of the comments. Turn the business down and save yourself the head ache.



My grandmother comes to mind. She is old school, old world and for 90 years will try to bargain prices even in retail stores. Fully expects red carpet treatment because she is the customer (even if she is at Kmart). I love her to no end, but would never want to have her as a customer.
post #38 of 124
Quote:
Originally Posted by Jenniferkay

I just had a bride book with me who's email title was "You Won!" Won what exactly, didn't know I was in a contest...guess it's good I won.



Brawhahahah ROFL icon_lol.gificon_lol.gif oh Lucky You!! that's just too hilarious icon_biggrin.gif
post #39 of 124
Thread Starter 
Quote:
Originally Posted by Michelley1213

Quote:
Originally Posted by Jenniferkay

I just had a bride book with me who's email title was "You Won!" Won what exactly, didn't know I was in a contest...guess it's good I won.



Brawhahahah ROFL icon_lol.gificon_lol.gif oh Lucky You!! that's just too hilarious icon_biggrin.gif



That's just...really bad...Wow. She must really like herself!
post #40 of 124
Quote:
Originally Posted by costumeczar

You have to trust your inner psycho radar, and if it goes off, you should just say no to that client.




This is going in the book I'm writing one day, LOL.
post #41 of 124
Thread Starter 
Quote:
Originally Posted by VanillaCoke

Quote:
Originally Posted by costumeczar

You have to trust your inner psycho radar, and if it goes off, you should just say no to that client.




This is going in the book I'm writing one day, LOL.



Too late! I think I probably already used it in my book! icon_rolleyes.gif

I just heard from a wedding planner that one of my brides has cancelled her wedding, but the bride hasn't told me yet. I'm not surprised because my psycho radar went off with her. I should have taken my own advice.
post #42 of 124
I recently had a tasting where the bride was very demanding, wanted me to use her ingredients to save money. NOPE, healthcode and liability, and I'd still be working as long/hard. My local competitor quoted a ridiculous price of $2-3/serving. icon_lol.gif Keep in mind it's for 100% organic, not sure what planet that baker lives on.

Per her preference, I made the cake lighter on the spices, but still flavorful. She loved my cakes, but wondered if my carrot cake could be made more "carrot-y" and spicier?? WTH? More carrots? I already use a TON of carrots. So she orders a mini cake with "more carrots and spices", but since the abundance of carrots threw off the chemistry of the cake it was a weird mess, and I couldn't sell her that cake. She told me she still wanted to come in and see for herself. (oh, ok...). She said: she liked the texture of my first cake, but liked the flavor of the second cake. (slaps self). icon_confused.gif She later tell me that her friend will be making the cake using her family recipe for LESS than I offered, but to still "keep her in mind for the date" (not without a deposit!!). So I emailed back a nice, but firm email stating I was no longer available and that it was probably best for her to have someone else make the cake. I think she wanted me to lower my price. icon_razz.gif
post #43 of 124
Thread Starter 
Quote:
Originally Posted by madchen

I recently had a tasting where the bride was very demanding, wanted me to use her ingredients to save money. NOPE, healthcode and liability, and I'd still be working as long/hard. My local competitor quoted a ridiculous price of $2-3/serving. icon_lol.gif Keep in mind it's for 100% organic, not sure what planet that baker lives on.

Per her preference, I made the cake lighter on the spices, but still flavorful. She loved my cakes, but wondered if my carrot cake could be made more "carrot-y" and spicier?? WTH? More carrots? I already use a TON of carrots. So she orders a mini cake with "more carrots and spices", but since the abundance of carrots threw off the chemistry of the cake it was a weird mess, and I couldn't sell her that cake. She told me she still wanted to come in and see for herself. (oh, ok...). She said: she liked the texture of my first cake, but liked the flavor of the second cake. (slaps self). icon_confused.gif She later tell me that her friend will be making the cake using her family recipe for LESS than I offered, but to still "keep her in mind for the date" (not without a deposit!!). So I emailed back a nice, but firm email stating I was no longer available and that it was probably best for her to have someone else make the cake. I think she wanted me to lower my price. icon_razz.gif



Now that's a psycho if ever there was one icon_wink.gif
post #44 of 124
Yes I've gotten all of the above. And I agree I interview the bride/client as well. We have all worked hard to learn what we know and work hard everyday to maintain our businesses. No one needs a bridezilla in the mix of things. If they get that entitled tone I back away. Also have gotten that I spoke to another baker and she said "this price this flavor etc...." my response to that is "Oh if you are already involved with another baker I would feel very akward about coming into the middle of something when they have already been working with you on this." That usually stops that junk. Don't try to pit me against someone else. Or mass email me. Or act entitled. Respect is a two way street, if you want me to respect you and your special event, then respect me and my hard work and don't play games.
post #45 of 124
Quote:
Originally Posted by Katiebelle74

Also have gotten that I spoke to another baker and she said "this price this flavor etc...." my response to that is "Oh if you are already involved with another baker I would feel very akward about coming into the middle of something when they have already been working with you on this." That usually stops that junk.



I have to say I love that. I had a few brides recently try that with me, and although I don't mind and even encourage them to do your research, once they've got to the draw-up-a-sketch-and-pick-out-flavors stage with another baker, I think this is a great approach.
Some of the WORST tasting meetings I have experienced have been when the bride had clearly already had another baker she loved and was "told" by others that she still needed to taste several other baker's cakes. Really? If you love someone else, it isn't going to hurt my feelings- just don't waste my time! icon_mad.gif
life is short, get a cakesafe.
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