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My first pick-p issue...

post #1 of 22
Thread Starter 
I'm sitting around annoyed. I have a cake waiting to be picked up, they were supposed to be here at 11am. It's now 11:35, no person, no call, no email. I'm only going to be here for about another hour or so (not waiting for this customer, but doing other things), then I'm going to be out for the rest of the day. Looks like I may have a cake to take with me to the party I'm going to tonight. This must be why I should have people pay for their cakes ahead of time.
post #2 of 22
Definetly. Even if its a deposit. Because they wont pull that on you. And even if its a little cake. If its a wedding cake, then the whole thing paid for ahead of time. Unfortunatly it takes getting burned to realize that people can be jerks. Sorry it happened to you.
post #3 of 22
I had it happen to me when I first started selling cakes. The customer inconvenienced me twice over a two-day period. Every time she scheduled a pick-up, it was changed. She FINALLY sent someone over to fetch the cake on the day after it was supposed to have been served.

In the end, she served it two days later than planned to an entirely different group (and smaller number) of people than the cake was made for. She then had the nerve three days later to write to me and ask for a refund because she had lots of cake left over!

You can be I have since changed my policies on prepayment and pick-ups!
post #4 of 22
Thread Starter 
Wow, I can't imagine someone asking for a refund because they had cake leftover! That's crazy!

Luckily, in my case, the lady did finally show up at about noon and picked up her cake.

I do get 50% deposits for larger cakes. This one was a small one, my minimum, so I didn't bother. I guess I'll have to change that. I think it's Indydebi who said "no payment? Not turning on my oven."
post #5 of 22
I require any order that is $100 or less to be paid for in full when they order it.

When it comes to pick-ups I give them an hour time frame and tell them I am leaving immediately after that hour so if they aren't there within their pick-up time they will not be able to get their cake. Never had a problem.
Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #6 of 22
Join the club.. I just waited two extra hours for my pickup to showup. I find people think they can come whenever they feel like it, as if we have nothing better to do than wait for them all day.
post #7 of 22
"Refund for left over cake."

icon_confused.gif Seriously!
Can you image asking your waiter to reduce your bill because you ordered too much food at a restaurant for friends that didn't show up for dinner.

Wow.
Just wondering what color the sky is in the fantasy world she lives in .

mommachris

wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

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wife to David for 25 years
mom to 13 blessings
Nine who are still living at home that range from 22 to 4 years old.
Holly, Amy, Aaron, Evelyn, Zebedee, Melody, William, Melissa and little Tobin
and four more sweet babies in heaven.

Reply
post #8 of 22
Years ago I had a no-show for cake ONE TIME.

Deposits...from then on...and its sure never happened again!
post #9 of 22
I normally require a deposit, and this past week I let it slide for a customer, and of course it came back to bite me. When I called, she said she was sick and wouldn't need the cake after all. When I pointed out the fact the cake was a custom order (about 12 hours of work), and that it was already done, she claimed she emailed me 2 days before to cancel, which I knew was a lie since I had spoken to her by phone more recently then that.

I guess there will always be people like her in this world, and I'll just consider it a lesson learned (or re-learned in this case).
post #10 of 22
My orders are generated online, even the phone calls. All of my orders are paid before I even know I have them. People are getting used to "payment before product" because of the internet. This method solves all of these issues. The way mine works is that the order is generated just like any internet sale. Phone calls can be referred to the online order form or I can fill one out as I have them on the phone. Scammers and disrespectful people will always be with us. But this method of doing business sends these people elsewhere.
post #11 of 22
AWWWWWWWWW icon_sad.gif I'm so sorry that happened toyou but yes as stated before, i'm glad you have customers pay first!
Lauren Edwards
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Lauren Edwards
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post #12 of 22
Quote:
Originally Posted by scp1127

My orders are generated online, even the phone calls. All of my orders are paid before I even know I have them. People are getting used to "payment before product" because of the internet. This method solves all of these issues. The way mine works is that the order is generated just like any internet sale. Phone calls can be referred to the online order form or I can fill one out as I have them on the phone. Scammers and disrespectful people will always be with us. But this method of doing business sends these people elsewhere.


Would it be possible for you to explain this a little further? I wanted to have a PayPal option on my website, but am having a hard time convincing my husband and SCORE advisor that it's a good idea.
post #13 of 22
cakesherry, why would they think its a BAD idea? icon_confused.gif

What I've told folks ......

"The deposit puts you on my calendar. The final payment is what turns on my oven." thumbs_up.gif
post #14 of 22
Quote:
Originally Posted by cakesherry

Quote:
Originally Posted by scp1127

My orders are generated online, even the phone calls. All of my orders are paid before I even know I have them. People are getting used to "payment before product" because of the internet. This method solves all of these issues. The way mine works is that the order is generated just like any internet sale. Phone calls can be referred to the online order form or I can fill one out as I have them on the phone. Scammers and disrespectful people will always be with us. But this method of doing business sends these people elsewhere.


Would it be possible for you to explain this a little further? I wanted to have a PayPal option on my website, but am having a hard time convincing my husband and SCORE advisor that it's a good idea.



The only "downside" to PayPal is that they take 3% of the purchase as a fee. However, it costs nothing to enroll or to offer this as an option. I use PayPal to receive almost all of my payments. Funds are quickly deposited into your account, which is good. I love it--no worries about checks bouncing. I'd look into it further, if I were you.
Check out my cake blog at: http://adventuresofacakediva.com
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Check out my cake blog at: http://adventuresofacakediva.com
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post #15 of 22
Quote:
Originally Posted by indydebi

cakesherry, why would they think its a BAD idea? icon_confused.gif

What I've told folks ......

"The deposit puts you on my calendar. The final payment is what turns on my oven." thumbs_up.gif



Love this! That's how we do it too. Regardless of what size cake it is, what it's for, etc, we get a deposit to secure the date and final payment 2 weeks before the event for a wedding and 1 week before for parties. No exceptions.
Before you ask- I'm licensed, inspected, insured, and all that jazz.
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Before you ask- I'm licensed, inspected, insured, and all that jazz.
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