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Did my prices scare her away? Vent

post #1 of 54
Thread Starter 
I had an aquaintance pm me on facebook asking me if I could make her son's 2nd bday cake for this coming Sunday. The messaging went on for about a half an hour or so.. with me asking the general questions re: flavour, size, design etc. I finished the conversation with the question I really should have asked right at the beginning - $$$? What do you know.. the messaging came to an abrupt halt - either fb had technical problems or her fingers went numb from the shock of my prices!!
Ok so here is how the conversation on FB went:
Enquirer: it is ------'s 2nd birthday on Sunday. Would you make me one of your stunning cakes? Call me on ---- ---- ---- if you like.
call her?? hmmm I thought it should be the customer calling me?! icon_confused.gif
Me: Hi.. Can do icon_smile.gif What did you have in mind and how big? You can check out my website for a bit more info if you like.
Enquirer: not sure about size. Is not a huge party. He loves Thomas the tank engine. So is a Thomas cake possible? .
Me: For sure.. how many serves would you estimate? That way I know what size I should base the design around.
Enquirer: Can you work with 10 adults and 5 kids? We are happy to have a larger cakes. Leftovers won't go bad. Oh, and ---- is a chocolate boy!! .
Me: Sounds good.. I will base it around 15 - 20 serves. So would you like to run with chocolate mudcake filled with either white-chocolate or chocolate ganache (smooth creamy truffle filling)? I then cover themed cakes with a vanilla-marshmallow flavoured fondant to finish. .
Enquirer: Chocolate mudcake filled with chocolate ganache please .
Me: Ok.. so next question - 3D sculpted Thomas or stenciled Thomas? For a 3D cake to feed between 15-20 serves you would be looking at a cost of approximately $120. A stenciled round or square cake would cost $80
END
Were my prices over the top? I personally don't think so. I would have thought that considering the time that goes into either of these cakes that my pricing is quite reasonable. Maybe I should throw her a wad of fondant and and a timer & say "here - have a crack". I may just be a beginner, but that doesn't mean I have to go 'cheap'.. and I refuse to advertise myself as such... as in this small town if you do one 'discounted' rate everyone feels entitled to ask for a cheapie.
And what is it with this whole "I would like just a simple cake"... define simple.. simple is a supermarket sponge that you throw together yourself with some canned mock cream and frosting with coloured sprinkles. I've had two calls in the past two days by brides asking for something simple. Does simple = I don't have a huge budget?" IF this is the case why not just be honest and say "this is what I have to play with $$$ what do you think you could do for me?"
End of rant
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post #2 of 54
Yeah.... "simple" cakes can be purchased at walmart!

And you have recognized the best lesson: "How much were you looking to spend?" is always the first question. I'm betting she was looking for a donation and if you had told her $5, the conversation would have ended just as abruptly.

People kill me. At the hotel I work at, we charge $10/night for a rollaway bed in your room. This is WAY cheaper than buying another room for $99!! had a lady call down and ask for one. Told her, "Yes, we have those. They are $10/night."

She LOUDLY proclaims, "I didn't want to have to PAY for it!"

Well, babe, I guess you're not getting one, then are you!?

Dumbas$$es.
post #3 of 54
"Maybe I should throw her a wad of fondant and and a timer & say "here - have a crack". "

hahaha - I'm still giggling and snorting at that one!
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The greatness of a nation can be judged by the way its animals are treated.
Mohandas Gandhi

No one can do everything but everyone can do something. Please help.
http://austin2011.livestrong.org/mike_tres
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post #4 of 54
I feel your frustration. Lately it seems everytime I give a quote I'm hearing "whoaaaa that's way out of the price range I was thinking of spending". I always start with the basic questions so I know I'm not wasting a ton of time before we get to the prices but its the point. If you want cheap then why are you even calling a "custom bakery"?????????

I've had 2 people in 2 days say no and I was too expensive.....my reply is.....yea its a custom cake, they tend to cost more, hence custom.

Ugh sometimes I can't stand people!!
"You have to stop the Q-Tip when there's resistance." Chandler Bing
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post #5 of 54
Quote:
Originally Posted by simplysouthern

I feel your frustration. Lately it seems everytime I give a quote I'm hearing "whoaaaa that's way out of the price range I was thinking of spending". I always start with the basic questions so I know I'm not wasting a ton of time before we get to the prices but its the point. If you want cheap then why are you even calling a "custom bakery"?????????

I've had 2 people in 2 days say no and I was too expensive.....my reply is.....yea its a custom cake, they tend to cost more, hence custom.

Ugh sometimes I can't stand people!!


Ohhhh this outta make ya smile:.......the dang lady yesterday after I quoted and she gasped said she worked at the local Chilis bar and grill and do I give hospitality discounts??

Inside my head sounded like this. Hdndirhnskixbsuegeidnsosnwywvywvkzoxndbxievw
What I said was: um no I'm sorry but the only discounts I offer go to those who once changed my diaper, paid for my college tuition, or live in my house.

I'm not usually such a witch....w a B...but this lady had it coming. I had just preached the Jo discounts on CC on a thread and so the reply to crazy lady just came out LOL oh well
"You have to stop the Q-Tip when there's resistance." Chandler Bing
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post #6 of 54
I feel your frustration OP, I usually don't have people openly freak out on me over the prices but I have gotten quite a few super-enthusiastic people who are insistent I make their cake only to cut off communication as soon as the price is discussed.

I have (finally!) learned that it's best to discuss budget before all else. It saves so much time that might get wasted on planning and discussing a cake that the customer can't afford.
"I wanted to buy a candle holder, but the store didn't have one. So I got a cake." Mitch Hedberg
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"I wanted to buy a candle holder, but the store didn't have one. So I got a cake." Mitch Hedberg
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post #7 of 54
Quote:
Originally Posted by simplysouthern

I feel your frustration. Lately it seems everytime I give a quote I'm hearing "whoaaaa that's way out of the price range I was thinking of spending". I always start with the basic questions so I know I'm not wasting a ton of time before we get to the prices but its the point. If you want cheap then why are you even calling a "custom bakery"?????????

I've had 2 people in 2 days say no and I was too expensive.....my reply is.....yea its a custom cake, they tend to cost more, hence custom.

Ugh sometimes I can't stand people!!


Ohhhh this outta make ya smile:.......the dang lady yesterday after I quoted and she gasped said she worked at the local Chilis bar and grill and do I give hospitality discounts??

Inside my head sounded like this. Hdndirhnskixbsuegeidnsosnwywvywvkzoxndbxievw
What I said was: um no I'm sorry but the only discounts I offer go to those who once changed my diaper, paid for my college tuition, or live in my house.

I'm not usually such a witch....w a B...but this lady had it coming. I had just preached the Jo discounts on CC on a thread and so the reply to crazy lady just came out LOL oh well
"You have to stop the Q-Tip when there's resistance." Chandler Bing
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"You have to stop the Q-Tip when there's resistance." Chandler Bing
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post #8 of 54
I know, I'm seriously sick of brides at this point in time (and it's not even wedding season!) icon_confused.gif
To find "THE RECIPE LINKS ARE HERE" thread, click on "Forums", then "Recipes" and it's the first sticky. Latest updates are on (the bottom of) page 10 here: http://cakecentral.com/cake-decorating-ftopic-625803-135.html
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To find "THE RECIPE LINKS ARE HERE" thread, click on "Forums", then "Recipes" and it's the first sticky. Latest updates are on (the bottom of) page 10 here: http://cakecentral.com/cake-decorating-ftopic-625803-135.html
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post #9 of 54
Crazy huh? Same thing I had too. A person whom I have limited aquaintance with FB me and asked if I could make a cake like one I had previously made (carved 3D Lighting McQueen and carved 3D Mac The Truck) to feed 40-50 people. I told her the price of $120 and I never heard from her again. I didn't think that was too far out to feed that many or provide two! carved cakes! Was it?
post #10 of 54
Thread Starter 
Maybe the expectation of being offered a 'cheap/discounted' rate comes from living in a small town and word getting around that I had done a few creative pieces FOC for a close friend (baby shower, hen's cake & wedding cake) plus a few Christmas give aways at season parties. These cakes were done FOC by choice so as I could get some experience, grow a little portfolio and get my name out there... I have now acheived all 3 to a level I am confident with now. Besides.. I feel I must draw the line when it comes to defining the difference between a close friend and an aquaintance.. heck, half the town would act as my 'best friend' for a week prior to requiring a special cake if I let them lol. You want 'stunning' (her own words) you have to pay for stunning. The terms stunning and cheap curdle when used in the same sentence :/
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post #11 of 54
Thread Starter 
Quote:
Originally Posted by GamerGirl

Crazy huh? Same thing I had too. A person whom I have limited aquaintance with FB me and asked if I could make a cake like one I had previously made (carved 3D Lighting McQueen and carved 3D Mac The Truck) to feed 40-50 people. I told her the price of $120 and I never heard from her again. I didn't think that was too far out to feed that many or provide two! carved cakes! Was it?



OMFreakinG!! are you kidding me (or yourself for that matter?!) Hunny there is NO way I would quote JUST $120 for two such specialised cakes for an 'aquaintance'. No way.. no how.. uh ah. Different case if you are comfortable with discounting heavily for close friends or family.. but aquaintances?! Nope.. to me if you start doing it for one aquaintance.. you end up caving and undercutting for even more people that like to 'act' as your aquaintance. Back bones are a necessity in this business.. and I learnt that golden rule right here on CC prior to starting my own business.
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post #12 of 54
what in the world is FOC? icon_confused.gif
post #13 of 54
Thread Starter 
Quote:
Originally Posted by indydebi

what in the world is FOC? icon_confused.gif



Free of charge icon_wink.gif
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post #14 of 54
Shrug and move on. I just started out and between my teacher and I we came up with the price of $75.00 for my cakes to start and prices will increase as my experience increases.

People don\\'t realize that some of us pay for commercial kitchens/rental space to do the cakes in and they think it\\'s as simple as making a box cake and slapping on some store bought icing.

Don\\'t get discouraged, don\\'t send her any further messages even though I\\'m sure it\\'s temping to say, \\"Hello? Did you get my last message?\\" Maybe she\\'s embarrassed because she didn\\'t realize how much cakes cost. Some people really don\\'t know and they feel bad turning you away after asking.

I had a girlfriend send me a message asking for a baby shower cake for this Sunday. I told the cakes start at $75.00 and go up from there depending on the design/servings etc... She answered back that she would have to check with her co-host and I haven\\'t heard anything since. I don\\'t expect to. I think she just didn\\'t realize what the cost was before she mentioned it.

Some people don\\'t often realize the work that goes into a cake. It\\'s hard to explain without sounding mean but I have tried to say, \\"Well it does take 2-3 days to get certain detailed cakes ready, sugar flowers/wedding cakes take longer - would you work for three days for $50? \\"
Crystal
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post #15 of 54
Glad I am not the only one....small town usually don\\'t understand. I always want to say ... well how much do you make a week????? Yeah that\\'s what I thought......LOL but I don\\'t. They need to say pricing on the cake shows so clients know what to expect when ordering and expecting something from us. Then they will think they are getting a deal? I don\\'t get it either. I get lots of questions and I price a 3D thomas cake at about $75.00 should be more but know I won\\'t get it...so I have been slowly increasing as time goes on. Get them to love it and then they can\\'t life without the attention they bring at the party!!!!
Thanks for sharing......
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