Detail omitted...future reference question

Okay so today my customer (a second time repeat for bar/bat mitzvah) is concerned about the weather and anxious about her cake so I did what I RARELY!!!!! do and phoned her a pic of the cake. She was very happy but then was like "Hey wasn't it supposed to say "Mazel Tov"???

Now I vaguely remember us speaking about how to incorporate that during our consult...BUT somehow the info did not make it into the contract that she signed OR the sketch, which she changed a detail on it and approved the sketch as well. Neither of which had anything with "Mazel Tov".

Thankfully I was able to add a banner (just added on the board because didn't want to mess up the design of the tall topsy cake) in time but for future reference....whose fault would it have been, had it been omitted for the party? Mine, for not remembering to establish it during the consult, or hers, for not catching that it was absent from the contract AND sketch? I did mention it was not in contract or sketch so she seemed like she was accepting dual guilt...me for not remembering we discussed it, and herself for not catching the omission....

But hey all's well that ends well...well...I mean there IS a large wrinkle at the base of the middle tier, which I was complaining about here last night. haha. That NEVER happens, can't believe it happened this time. Hope she doesn't get upset about it...its on the side so not visible from the front, but highly visible (to me) at the side. Oh well....its also so heavy it takes two of us to carry it so I won't relax til its safely delivered!!!!!

Okay that's what I was thinking...I vaguely remember us trying to discuss how to include the message without messing up the design and I guess we must have not come to a conclusion during the tasting because I didn't write anything down...because I had to come home and do a sketch and contract from all the information we had discussed and somehow it didn't make it. But I figure if I missed something that important, she should have carefully read everything for accuracy before signing....

I never do either but once in awhile if its a repeat customer and they seem anxious, I do, if I know it will look good in the photo.

I've only done it maybe 2-3 times, in the past 5 years, max.

In this case, it was identical to our sketch, no deviations at all, so I couldn't imagine what she'd want to change. HAHAHAHA.....

I can see how it might be easy to overlook on the contract but she definitely should have noticed it missing on the sketch.

But all's well that ends well I hope! Got the delivery done, even through a snowy afternoon....the snow had pretty much stopped by then but I was sooo scared for me and hub to carry it to and from the van.

I didn't get a nice pic of it. Too heavy to set it up at home and then too dim there for a good pic, but I posted in my pix what I took.