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Too many people at appointment!

post #1 of 33
Thread Starter 
At my tastings I limit the number of people to 4. How does everyone else handle it when the bride calls and asks to bring more people? I always say that my place is really small and I only have samples and enough chairs for 4 people but they insist on it anyway. The maximum allowed is on my website and brochures! Do you just say no? I'm afraid I'll lose a potential customer.

Thanks!
post #2 of 33
There is absolutely NO reason for having more than 4 people. If they are insisting on bringing more, I would stand my ground. Someone like that is more than likely going to be a PIA anyways. I do free tastings, so it is my rules. If you want more than what I offer, you are going to pay for it.
Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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post #3 of 33
I would just repeat "I'm sorry but I do not have the room to accomodate more than 4 people."

If they keep pushing then you can say "I understand if you need to look elsewhere for a cake."

You can say it in a friendly but firm way.

Really, if someone is being a PITA about the tasting then chances are they are going to be a PITA for the whole process. Better off not having them as a customer anyway.
Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #4 of 33
why would they need more that 4 people to decide on the cake?

Stick to your guns! Like a pp said, if she's a PITA now, she will be even a bigger PITA after you have her deposit!
post #5 of 33
Lol!! I know about this it made me feel like an amusement park!
Lori
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Lori
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post #6 of 33
ditto cakes by cathy.

You get control of the situations now, or you'll never get control of it.

Back in the extremely brief time I was shadowing to be a teacher, the supervising teacher offered this one piece of advice, cleaned up for posting. "Set your rules clearly from the beginning and communicate them without question. You can always become more lenient, but if you start out lenient, you can not get tougher later."
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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post #7 of 33
I generally only wanted max 2 at an appointment (preferably 1) as I found too many people was too many opinions and took way too long
Lori
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Lori
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post #8 of 33
I've had it happen just a couple of times. I hate it the most when they bring their kids. They're a terrible distraction.

I don't really care how many they bring. I only provide so many samples. Unfortunately, having a lot of people there makes it harder to talk business.

I usually box up their leftover samples and send them away with them. If they want a lot of people, you might suggest that they just bring two so they can talk design and money without distractions and that they take home some samples for the others to taste since that's probably the only reason they're tagging along anyway.
It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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post #9 of 33
I think at times they think it's a way to get a free desert bar. Personally, if I were the bride I wouldn't care what everyone else thought.

Slightly off topic, but relevant. I was flipping channels and landed on "Say Yes to the Dress"... there was a bride with all of her bridesmaids, mother and a couple of friends thown in....all chattering about this dress or that. By the end of the appt she had no clue what she wanted, trying to please them all. Who needs a mob to tell them what looks/tastes/is right for THEM?

Geeze!
When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
~~~
If God is for us, who can be against us?
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When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
~~~
If God is for us, who can be against us?
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post #10 of 33
If they insist, tell them that they can bring more than 4, however there are only enough chairs for 4 people. If they decide that the extra person stands, so be it.

If, however, you have the gut PITA feeling, cut them loose now! That is my new year's resolution. Every bride that I had the gut feeling about, turned around and tried to bite me in the a@@!!!
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Don't put the key to your happiness in someone else's pocket.

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Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
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post #11 of 33
I had a consultation a couple years ago (from HADES!) where (long story short) what I was told and how it turned out were two VERY different things. I was told the bride, groom and bride's mother were to be at the consultation. This was true. What they DIDN'T tell me was that in addition to that were the bride's father, the grooms parents, a sister or two (don't know who they belonged to) and some guy who thought he was the Donald Trump of the cake biz (who kept telling me how to run my business!) icon_confused.gif Not to mention the fact that all his advice was SERIOUSLY out of touch! icon_cool.gif

All these people wanted cake, all of them had opinions, and every last one of them badgered the poor bride until she was in tears. I finally took her and we went for a walk after I told her (loudly) in front of all of them "don't worry about them, this is YOUR day. Now let's go for a walk and discuss what YOU want for YOUR wedding."

Needless to say I did NOT get that commission! icon_lol.gif So now I tell people "I can happily accommodate UP TO three people, NO MORE." End of discussion! icon_twisted.gif
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To find "THE RECIPE LINKS ARE HERE" thread, click on "Forums", then "Recipes" and it's the first sticky. Latest updates are on (the bottom of) page 10 here: http://cakecentral.com/cake-decorating-ftopic-625803-135.html
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post #12 of 33
'sorry, my consultation area can only accomodate 4.' and lets face it, four is generous of you! id be tempted to add 'should you wish more people to taste my cake before deciding if its what you and your groom want for your day, i can sell an additional 6 inch/ cupcakes for $X'.
any money the brides assorted people are pushing to come to the tasting, and she will probably be glad to be able to say 'sorry, the caker has a strict limit.'
xx
post #13 of 33
Thread Starter 
Thank you for all your responses! I just got back from the appointment. My one hours appointment turned into 2 hours , the bride left without choosing a cake design or flavors. You know what that means. Another appointment with the same bride is in my future. Too many people= too much talking. The next time that happens I'll remember today and say NO!
post #14 of 33
My tastings policy is "max 6 persons, no children". I figure a max of 6 allows for both sets of parents to attend should they like.

To weed out the rif-raff, I charge the wedding couple $40 (which comes off the bottom line should they place an order) and $10 for each additional person they bring (no credit applied). I always get the tasting money up front regardless of whether they place an order with a deposit that day or not. That way should they cancel, I at least have the tasting fee in hand.

My decision for no kids came about after a couple of "incidents". Once a couple brought their rugrats (3 under the age of 4!!) and my husband and oldest child ended up entertaining them in our backyard. Another couple brought her two hellions that felt like they had the run of my house, inlcuding upstairs and into my kids rooms -- parents didn't seem to care - I was horrified.

Not that parents/in-laws are much better - I can tell you horror stories about them too but I won't go there!

It would be nice to have just the wedding couple only but I don't think that's fair and some brides really need the extra input.

To be honest, I'd rather not do tastings at all but it's part of the biz. icon_smile.gif

.
post #15 of 33
I had this problem this morning. I don't have a policy on number of people, kids or time limit but I need one bad. My shop is small and I only have room for 4 at the table and I would like for one of them to be ME. At 9 am this morning I had the bride, bride's mother, groom, groom's mother and father and 2 of the grooms siblings for a total of 7 plus me. I conducted, lol, standing from my bar and served samples.

Why does ANYBODY need this many people at a meeting?
If you can't find time it do it right..how will you find time to do it over?
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If you can't find time it do it right..how will you find time to do it over?
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