You personally requested my feedback on this so here are my thoughts. I have been selling and using edible printers since 1999. This is all we specialize in. Day in and day out, I test research and tweak things to continually improve on things for our customers. Since I sell the product, I am biased, but I am also honest. Because I have to answer to my customers, I want to be sure that we offer the best quality product as possible. Otherwise, my staff and I are spending more time on service calls....we would rather not have to do that!!!
I do use the product, we sell images as well so I know how it is acting and standing up with first hand knowledge. I am a Canon girl. That doesnt mean that other printers do not work well, it just means that this is where I find the most success. Canon has a removable printhead. What this means is if your printhead clogs, you can, if necessary, remove it clean it and after it dies, replace it if necessary without replacing the printer.
We sell one Epson. It is NOT my favorite, but it gives beautiful results. I have found the Epsons to be finicky with they way they are used. I can damage them easily (remember, I test things on them and abuse them as I think may happen with customers). But they do not stand up to the trials that I give them. The only Epson I sell is a workforce 1100 and the only reason I sell it Canon does not carry a printer that works well in the wide format arena. The only reason I would ever recommend this printer is if you have a real need to print the large 10x16 sheets. Otherwise I wholeheartedly recommend the Canon Mp560 or the Canon ip3600. I can abuse these printers non stop and I can get them to work again. On that note, I would recommend no matter what printer you choose that you use it regularly. If not...get your prints done elsewhere. The printer is ment to be used and not sit. SInce edible inks do not have the toxins in them to keep the ink from drying up, it MUST be used once a week.
You can print on regular paper if you want to, but you want to use it. Also, VERY IMPORTANT, read the information that comes from the edible ink company that you purchase the ink from. Do not assume that you know what it says as things do change and information is updated. The majority of the problems customers have are that they did not read the information that came with their edible ink. There is not much to it, but a little knowledge goes a long way! We now have on our website a support section for our customers that have just about every document that we have on our ebible inks. This includes tricks to revive old printers.
Moving on to our ink cartridges and what makes ours different. Our Gold Label ink produces extremely vivid pictures. If you ever had the opportunity to compare side by side at convention with our competitors, you will see rich vibrant tones. You will see a difference between our inks and the ones that are being produced by Walmart or Sams. But your customers do not see them side by side so they will not realize you can get better if that is your solution. Our gold label cartridges (and soon all of our cartridges) use a food grade plastics to house their inks. There is no sponge so there is no need for the alcohol in the ink which burns out printheads prematurely. In addition, without the sponge taking up space you get a lot more prints per set of cartridges than the sponged cartridges. They are also refilled in the printer saving you money and time.
Paper: There are several different types of paper out there. Our economy brand and the KK brand is the thinnest out there. It responds quickest to the environment which means the higher the humidity the more it sticks to the backing or if it is dry, you will see it crack qucker. The Lucks which is a two layer icing sheets and what you see the preprinted edible images on. It holds up better in higher humid and dry conditions but it has a margin like the KK around the icing sheet giving you a smaller printable area. The Premium Icing Sheets are the newest on the market and give you full edge to edge printing with a small 1/4" trim as the lead side giving you the largest printable area. This holds up best in all environmental conditions and is a more durable icing sheet.
Companies: In choosing a company to purchase supplies and service from, I would suggest strongly that you call and talk to them. You want a company that will be there for you and is knowledgable. Do they ship quickly? You will know when you talk to them which company to go with. One trick is to call back a second time and see if you get a knowledgeable person on the second call as well!
I hope this helps you and others and I will be glad to answer any questions you may have.