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Is it just me or are some customers clueless??? - Page 5

post #61 of 79
i LOVE your blog indey!!im going to start refering it to my customers..lol..discreetly of course..hahah
KINDNESS is just LOVE with work boots on
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KINDNESS is just LOVE with work boots on
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post #62 of 79
Thread Starter 
Back in the day when most of the kids birthday cakes were character pans it was pretty cut and dry and the cost was about $20-$25. But now I have them emailing me pictures of the outfit jr. or princess is wearing at the party so I can get the colors and design just so. Okay whatever. But I seriously had one lady email 75 emails over a 3 month period about her daughter's 1st birthday cake, another elaborate extravaganza of 3 tiers and whatnot but she only wanted it to serve 15 people and didn't understand 3 tiers = 75 servings and the price would be xxxx and yada, yada, yada. My kids can understand this concept.
If you can't find time it do it right..how will you find time to do it over?
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If you can't find time it do it right..how will you find time to do it over?
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post #63 of 79
im gettting alot of ppl who surf the web and find an extravagant cake that they want replicated..i dont mind doing that but im thinking that because im small town..they want me to do it at walmart prices..my time is valuable and from my point of view is you would have never called me if you wanted an ordinary cheap cake so dont expect an ordinary cheap price
KINDNESS is just LOVE with work boots on
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KINDNESS is just LOVE with work boots on
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post #64 of 79
I FEEL your pain on the small town thing! I live in a town of 500, but cater to many surrounding metro areas. But the people that are local to me... there are some that understand the value in what they're getting the others just think that's waaaay too much money for a cake in a small town. Sorry. I don't offer geographical discounts.
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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post #65 of 79
Quote:
Originally Posted by -K8memphis

And not to mention there are enough of us who would do the company logo with elves in the likeness of the board of directors spinning straw into gold for .05 cents a serving apologizing all the way.

Just lamenting with you.



I literally laughed out loud so hard and so suddenly, I choked. What got me was the "apologizing all the way". I'm retired, do caking as a hobby (and realize hobbies are expensive) and will never sell cakes. I've always been too generous for my own good and now I give $30-$50 presents (cakes or cookies) instead of the $20-$30 gifts I used to give because I WANT to make cakes. Even though it is not a business for me; I find the number of people on this site who apparently have no spine about pricing is astounding! That's why we all love IndyDebi so; she HAS a big honkin' spine.

I have a theory. Cakers are passionate about their cakes and WANT to bake them, even if it is at their expense! A plumber doesn't WANT to plumb, it's a job and he wants a reasonable wage. Even if a plumber has to be competitive, they would NEVER, EVER bid a job that costs more than it pays, yet so many times on these forums cakers do exactly that. OP, I feel for you and every other person who does this as a business and has to compete with Walmart--that's gotta be really, really tough. Just educate as you go, and hang in there! I think your cakes are gorgeous!
post #66 of 79
Quote:
Originally Posted by Apti

A plumber doesn't WANT to plumb, it's a job and he wants a reasonable wage. Even if a plumber has to be competitive, they would NEVER, EVER bid a job that costs more than it pays, yet so many times on these forums cakers do exactly that.



This statement is fantastically eloquent. The main difference being that I suppose most plumbers don't consider installing a water softener to be a 'creative outlet'. icon_lol.gif
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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post #67 of 79
When I first started in the cake biz, I almost gave cakes away. Then I started valuing my time (and an eventual paycheck) and started charging more and more. I would get calls everyday asking about a cake on my website and when I told them the price... 'click'! Putting my prices on my website was the best thing I ever did.

I have been haggled by the best and I refuse to lower my price unless the client wants to decrease the number of servings or the complexity of the cake.

When my brides begin to balk at price I remind them how many people they are serving and then say "If you took 400 of your closest friends to [insert name of really cheap sit-down restaurant chain] and bought them all dessert, how much do you think it would cost you? Your cake will certainly be more delicious and visually impressive than a hot fudge brownie!"
post #68 of 79
Quote:
Originally Posted by costumeczar

"Simple but elegant" is code for "Difficult to make but I don't want to pay you for it."



Wow! I can remember a time, about 25-30 years ago when "simple but elegant" really meant- "nothing overly fussy - something more classic". I guess that words and phrases do take on new meaning with the passage of time. I'll have to make sure to chose my words carefully. icon_surprised.gificon_lol.gif
Have a heart that never hardens, a temper that never tires, a touch that never hurts.
Charles Dickens
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Have a heart that never hardens, a temper that never tires, a touch that never hurts.
Charles Dickens
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post #69 of 79
Quote:
Originally Posted by Kaytecake

Quote:
Originally Posted by costumeczar

"Simple but elegant" is code for "Difficult to make but I don't want to pay you for it."



Wow! I can remember a time, about 25-30 years ago when "simple but elegant" really meant- "nothing overly fussy - something more classic". I guess that words and phrases do take on new meaning with the passage of time. I'll have to make sure to chose my words carefully. icon_surprised.gificon_lol.gif



Most brides start with "I want something simple" then pull out the photos of Ron Ben-Israel cakes with flowers out the yinyang.
post #70 of 79
People magazine recently did a story on Buddy and Carlo's Bakery. Some of his cakes sell for upwards of $65,000!!!
post #71 of 79
Quote:
Originally Posted by Mexx

People magazine recently did a story on Buddy and Carlo's Bakery. Some of his cakes sell for upwards of $65,000!!!

Cut that article out, frame it and hang it prominently in your consultation space!! I would even include a copy of it in the info packet given to brides, under the heading of "HOW much are those cakes??????" icon_biggrin.gif
post #72 of 79
Quote:
Originally Posted by costumeczar

Quote:
Originally Posted by Kaytecake

Quote:
Originally Posted by costumeczar

"Simple but elegant" is code for "Difficult to make but I don't want to pay you for it."



Wow! I can remember a time, about 25-30 years ago when "simple but elegant" really meant- "nothing overly fussy - something more classic". I guess that words and phrases do take on new meaning with the passage of time. I'll have to make sure to chose my words carefully. icon_surprised.gificon_lol.gif



Most brides start with "I want something simple" then pull out the photos of Ron Ben-Israel cakes with flowers out the yinyang.



You've got to wonder how things got so distorted. I'm just a hobby baker and I have to dodge people wanting me to make party cakes for their little darlings or friends, etc. When the heck did simple birthday parties and showers turn into such lavish events with themes? I've noticed that people have some really specific and expensive ideas but don't have a clue about the cost.

costumeczar- How do you keep a straight face when they pull that "something simple" routine? I've seen pictures of Ron Ben-Israel's cakes and marvel at the amount of work that goes into them. I am stunned that people (no matter how little they know about cakes) could possibly think that those type of cakes are within their budget. icon_rolleyes.gif
Have a heart that never hardens, a temper that never tires, a touch that never hurts.
Charles Dickens
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Have a heart that never hardens, a temper that never tires, a touch that never hurts.
Charles Dickens
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post #73 of 79
Quote:
Originally Posted by Kaytecake

I've noticed that people have some really specific and expensive ideas but don't have a clue about the cost.

"Their eyes have seen the glory but their brain hasn't caught up yet!"

And .....

Them: I just want a simple cake ... like this picture of a cake that Duff made.
Me: that's a great looking cake! Where's the picture of the SIMPLE one you wanted?

I HAVE actually listened to a bride describe her "simple" cake and when she said "what do you think?", I'd say "I think I'm still waiting for you to get to the SIMPLE part because so far, I don't hear anything "simple" about this cake." (issue my southern gramma smile, sit back and look innocent!) icon_rolleyes.gif
post #74 of 79
Quote:
Originally Posted by Kaytecake

Quote:
Originally Posted by costumeczar

Most brides start with "I want something simple" then pull out the photos of Ron Ben-Israel cakes with flowers out the yinyang.



costumeczar- How do you keep a straight face when they pull that "something simple" routine? I've seen pictures of Ron Ben-Israel's cakes and marvel at the amount of work that goes into them. I am stunned that people (no matter how little they know about cakes) could possibly think that those type of cakes are within their budget. icon_rolleyes.gif



At this point it's more a matter of keeping a straight face if they DON'T pull out the RBI picture, because if they DO pull it out it's a normal day.
post #75 of 79
Quote:
Originally Posted by indydebi

"Their eyes have seen the glory but their brain hasn't caught up yet!"



Very true and very funny!!

Quote:
Originally Posted by indydebi

And .....

Them: I just want a simple cake ... like this picture of a cake that Duff made.
Me: that's a great looking cake! Where's the picture of the SIMPLE one you wanted?

I HAVE actually listened to a bride describe her "simple" cake and when she said "what do you think?", I'd say "I think I'm still waiting for you to get to the SIMPLE part because so far, I don't hear anything "simple" about this cake." (issue my southern gramma smile, sit back and look innocent!) icon_rolleyes.gif



I would love to see a real "reality"cake show with you and some of the others here! The best part is, that it wouldn't have to be scripted- these clueless folks are for real. Maybe we could suggest this to the Food Network. icon_biggrin.gif
Have a heart that never hardens, a temper that never tires, a touch that never hurts.
Charles Dickens
Reply
Have a heart that never hardens, a temper that never tires, a touch that never hurts.
Charles Dickens
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