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Unhappy Bride - VENT! - Page 4

post #46 of 70
Where did the OP go? Last post on the 1st.

Would really love to know what happened....
You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
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You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
Reply
post #47 of 70
I'm hooked, too...can't wait to see how this turns out......
post #48 of 70
Sometimes ppl don't get emails. I know I have to check my "watched topics" just in case I've missed an email about a thread. Maybe someone wants to PM the OP.
TARA*GO FLORIDA GATORS
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TARA*GO FLORIDA GATORS
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post #49 of 70
I sent a PM asking if everything turned out ok.
post #50 of 70
Quote:
Originally Posted by costumeczar

Quote:
Originally Posted by artscallion

Quote:
Originally Posted by cakegrandma


Unfortunately I see a lot of the younger generation that feels...



When I saw your comment I thought it was funny because I have the exact opposite experience. With me it's generally the middle-aged and older customers that try to get something for nothing or get something back for nothing wrong. Guess it can't be a simple generalization. icon_lol.gif



I used to work in a department store, and the two customers who constantly came in with complaints were an old lady (I'd say in her 80s) and a middle-aged guy who took any chance he could to tell us that he was an attorney. When my sales staff saw them coming they'd all tell me that it was time for their break.

When I turned in my notice there I was on the sales floor talking to the personnel manager, and the guy came in and started in on me about something. I told him "I'm sorry that we can't help you, but you never seem to be satisfied with anything that you buy here. I suggest that you might want to find another store to shop in, since we never seem to make you happy." He just stood there for a minute and then told me I was an A$$hole. I think that I told him that it took one to know one, and he stomped off.

The personnel manager sais "He IS an a$$hole, isn't he?" What were they going to do at that point, fire me? I'd already quit, and I had a senior management witness to say how the customer had treated me, so I wasn't really worried. It was satisfying to tell him to go shop somewhere else, too, with all the crap he'd given to me and my staff for years before that icon_evil.gif



This sounds like your version of deploying the the emergency chute, grabbing a beer and telling him to kiss off, huh? I like it.
It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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post #51 of 70
There is good and bad mannered people in all age groups. That is the one thing that I have hammered into my kids from the time they were small. Treat people the way you would like to be treated. Happily in my world, I have no time for nasty people..If a person starts acting snobby during a cake consult...like magic the estimate goes up....way up..lol. I like profits but sometimes it just is not worth it!
post #52 of 70
Quote:
Originally Posted by Apti

I sent a PM asking if everything turned out ok.



Thanks. Hopefully the OP gives an update.
You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
Reply
You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
Reply
post #53 of 70
Thread Starter 
Sorry for the delay in responding. I had six wedding this past weekend and wasn't able to get online. I did hear back from the venue on Thursday, and they weren't much help. The catering manager that worked the wedding reception was very complimentary about the cake and said that there weren't any issues that she was aware of. She said neither the bride or groom complained about anything. The employee that cut and served the cake did not recall what filling was in the cake. However, he did not recall the bride saying it was the wrong filling. So I have no more info than when this fiasco started other than I spoke to my four other brides from that weekend again. They all had the correct cake and filling flavors, and none of them ended up with the heath bar chocolate mousse in their cakes. I truly believe the bride isn't being honest. I'm not sure what to do at this point because it is a "she said, she said" situation. My business partner is adamant about not giving her a refund. icon_lol.gif
post #54 of 70
I agree with your partner.
It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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post #55 of 70
Quote:
Originally Posted by Ruth0209

I agree with your partner.


Yep, me too.

There are too many people who lie to get what they want. From everything you've said, she's not only lying to you, she's actually trying to steal the cake in doing so. Stand your ground!! And I'm sure I don't have to tell you in the future to CYA even more. It makes me SO mad when you have to really strain your brain to try to figure out every scam someone may pull!!
When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
~~~
If God is for us, who can be against us?
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When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
~~~
If God is for us, who can be against us?
Reply
post #56 of 70
Quote:
Originally Posted by Ruth0209

I agree with your partner.



Me too. If the filling had been wrong and the groom couldn't eat it, there would have been some kind of a to-do when the cake was cut. Since the person who you talked to at the reception didn't notice anything, that means that nothing happened.
post #57 of 70
I still say to call the photographer to see if there's a pic of a slice of cake.
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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post #58 of 70
Quote:
Originally Posted by leah_s

I still say to call the photographer to see if there's a pic of a slice of cake.



I agree with Leah. A picture really would say it all. You could include it in her order file just in case she continues to call. It would make it more difficult for her to argue.

-Debbie B.
post #59 of 70
Quote:
Originally Posted by DebBTX

Quote:
Originally Posted by leah_s

I still say to call the photographer to see if there's a pic of a slice of cake.



I agree with Leah. A picture really would say it all. You could include it in her order file just in case she continues to call. It would make it more difficult for her to argue.

-Debbie B.

me too.
post #60 of 70
EXACTLY WHY I don't do weddings.

Perhaps a "No Zillas" sign in your establishment might be in order.
Award winning cake designer and fine art sculptor.

"An artist discovers his genius the day he dares not to please." ~Andre Malraux
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Award winning cake designer and fine art sculptor.

"An artist discovers his genius the day he dares not to please." ~Andre Malraux
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