Unhappy Bride - VENT! - Page 3

Originally Posted by MollyGirl_17

I am in total agreement with everyone...and then it dawned on me.

What is one of the biggest photo op's at a wedding reception that no photographer in their right mind misses? THE BRIDE & GROOM FEEDING EACH OTHER CAKE. If said groom is allergic to raspberries (as Bridezilla is claiming) wouldn't their have been a horrible fiasco when they cut into the cake and realized he couldn't eat it? I guarantee their are both professional and non-professional pics of them cutting and eating your cake. Case closed.

Originally Posted by johnson6ofus

Business/ parenting tip: Just because you yell and scream, pout, (and swear?????) does NOT mean you get your way. And just because they "have you on the line" does NOT mean you must stay on the line to be abused- HANG UP!

Who the heck wrote the rule that because you "complain" you get a dsicount? Give me a break.

Originally Posted by silverdragon997

I have yet to do a wedding cake, and all the bride horror stories on this site are making me not want to! LOL, the brides scare me.

Originally Posted by cakegrandma


Unfortunately I see a lot of the younger generation that feels...

Originally Posted by artscallion




When I saw your comment I thought it was funny because I have the exact opposite experience. With me it's generally the middle-aged and older customers that try to get something for nothing or get something back for nothing wrong. Guess it can't be a simple generalization.

Originally Posted by costumeczar

I used to work in a department store, and the two customers who constantly came in with complaints were an old lady (I'd say in her 80s) and a middle-aged guy who took any chance he could to tell us that he was an attorney. When my sales staff saw them coming they'd all tell me that it was time for their break.

When I turned in my notice there I was on the sales floor talking to the personnel manager, and the guy came in and started in on me about something. I told him "I'm sorry that we can't help you, but you never seem to be satisfied with anything that you buy here. I suggest that you might want to find another store to shop in, since we never seem to make you happy." He just stood there for a minute and then told me I was an A$$hole. I think that I told him that it took one to know one, and he stomped off.

The personnel manager sais "He IS an a$$hole, isn't he?" What were they going to do at that point, fire me? I'd already quit, and I had a senior management witness to say how the customer had treated me, so I wasn't really worried. It was satisfying to tell him to go shop somewhere else, too, with all the crap he'd given to me and my staff for years before that

Originally Posted by neelycharmed

waiting for the end of this... very interesting...
Hope the bride finally realized how she was acting was horrible...
Jodi

Originally Posted by costumeczar




I used to work in a department store, and the two customers who constantly came in with complaints were an old lady (I'd say in her 80s) and a middle-aged guy who took any chance he could to tell us that he was an attorney. When my sales staff saw them coming they'd all tell me that it was time for their break.

When I turned in my notice there I was on the sales floor talking to the personnel manager, and the guy came in and started in on me about something. I told him "I'm sorry that we can't help you, but you never seem to be satisfied with anything that you buy here. I suggest that you might want to find another store to shop in, since we never seem to make you happy." He just stood there for a minute and then told me I was an A$$hole. I think that I told him that it took one to know one, and he stomped off.

The personnel manager sais "He IS an a$$hole, isn't he?" What were they going to do at that point, fire me? I'd already quit, and I had a senior management witness to say how the customer had treated me, so I wasn't really worried. It was satisfying to tell him to go shop somewhere else, too, with all the crap he'd given to me and my staff for years before that

Originally Posted by bakeacakea

I got a call this past Friday, Oct 29, from a bride. I did her wedding cake on October 23. She said she loved her wedding cake but wanted to tell me that her cake had the wrong filling in it.

She had ordered a 4-tiered hexagon cake with only the 12" tier cake...the others were fake. She had ordered 100 cupcakes from another bakery for the additional servings. Her 12" hex cake was chocolate with Heath Bar chocolate mousse. I asked what filling was in her cake, and she said raspberry and that her fiance cannot eat berries.

I explained to her that we did not have raspberry available in the shop because we didn't have any orders for that particular flavor and therefore, did not have any made up. In fact, my supplier was late in delivering my ingredients, and we didn't even have the proper ingredients on hand to make a raspberry filling.

She proceeded to yell, scream, and curse at my business partner insisting that we put raspberry filling in her wedding cake. She said she was not asking for compensation, just wanted us to know, but in the same breath wanted a partial refund.

I know for a fact that the Heath Bar filling was made and put into her cake. I personally made the filling and watched my business partner fill her cake with the Heath Bar mousse. Also, as I said, we didn't even have raspberry filling available. The only other cake we did that day was a vanilla wedding cake with buttercream icing. I spoke to that bride, and she did not have the mousse in her cake.

I am not sure how to handle this bride. It peeves me that she would make up such a story about her cake having raspberry filling in it when we didn't even have any on hand in our shop. Had she mentioned a different filling flavor, I may have bought her story, but I know she is lying. She has called numerous times wanting to discuss compensation, and I keep telling her I am investigating the issue. I am tempted to give her the refund just to make her go away. Any suggestions?