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Unhappy Bride - VENT! - Page 2

post #16 of 70
I had the same thought as Leah, call the venue and ask the person who cut the cake what was in it. Even though it was a week ago they'll remember Heath Bar mousse (I would!) I would jsut stick to my guns, if you're sure about the filling. Sometimes people just want to get free stuff...
post #17 of 70
Thread Starter 
My business partner asked the bride why she didn't contact us if she thought something wasn't right. Of course she thought it was outrageous to contact us on her wedding day or even the day after. Even when we told her we could have easily have brought her a new cake, she went off on another yelling and screaming tangent. I have never had a bride yell or curse like this woman. We are a bakery and had additional cakes baked. We could have easily put a new cake together in 30 minutes. The venue is five minutes from our place of business so it wasn't unreasonable to think we could have taken her a new cake.

I've contacted all of my other brides for that particular weekend and none of them ended up with the Heath Bar mousse in their cakes. I guess it disappeared into a black hole. icon_lol.gif
post #18 of 70
When my brother got married 2 years ago the bakery sent the wrong cake...not the wrong flavor cake, a completely wrong cake, different design then what the bride and groom picked out... she ordered a round 4 tier cake they sent a square 3 tier cake, she ordered ribbons and swiss dots, she got damask print which was sweating like crazy and was smeared all down the side of the cake....weird!

And strangely enough the wrong cake's colors did match her wedding so no one knew any different BUT she came right to me and said...Make sure you take pictures!!! So I documented the whole thing, even the inside when it was cut which again strangely enough was the correct flavor...hmmm.....so when she called the bakery the next day to let them know she had all her back up ready to go.

She wasn't a Bridezilla and everyone enjoyed the cake and no one knew any different but us, she just wanted to let the bakery know that it wasn't correct and she was smart enough to take pictures!!!!!

I know if it was me and I knew I was going to call the bakery to let them know it wasn't the correct cake I would document everything w/ pictures and even save a piece or two to show the baker! How can she dispute a filling flavor that you don't even have available???

I hope you everything turns out in the end for you! I'm sure someone there has to have a picture or something to let you know if they did get the correct filling. I'm just a true believer if you're going to complain about something you better have proof to back it up! icon_smile.gif
"He who passes on dessert drives home with a stomach full of regret."
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"He who passes on dessert drives home with a stomach full of regret."
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post #19 of 70
I the woman is totally fishing for something....

but just to throw out a minute possiblity....could a wrong flavoring have been added to the mousse to make it taste like raspberry? Did she say it actually contained raspberries?

Pretty remote, I know...just thought I'd throw it out there.
You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
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You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
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post #20 of 70
If you know for a fact that you did not put the wrong filling then you need to shut this woman down now.

Tell her once again that you are completely confident that your cake did not have raspberry filling in it since you did not have it in the shop. Politely suggest she contact the other bakery to see if the mix-up was on their end but inform her that she will not be receiving any kind of refund or compensation from you.

If this is a case of her just trying to get some money back from anyone she can in any way she can, once she realizes you are not going to give in I bet she'll go away.
Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #21 of 70
At this point, it sounds like harassment. The next time she calls, tell her that you turned the case over to your attorney and she can contact them.
Love cakes!!
Valerie
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Love cakes!!
Valerie
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post #22 of 70
For me, the first curse word out of her mouth would have been met with "we obviously have nothing to discuss as long as you continue to speak to me in this manner" Give her one chance at recovering, explain your end of the story and state that without pictures of the cake or a piece of the cake there is nothing you can or will do.
post #23 of 70
I can see that she wouldn't want a "changing of the cakes" during her reception and have the guests wait since they surely wouldn't have seen the mistake until they were cutting the cake.

But you didn't get the filling wrong anyway!! I can't wait to hear how this turns out. Sorry you had this experience, but these crazy/selfish people are out there. Maybe she saw the bridezilla show and thinks this is the way to get a discount.
post #24 of 70
Just a thought but you said that the reception was only 5 minutes away from where you are so I am just thinking maybe someone you know may have been at the wedding that you could ask.
post #25 of 70
I have yet to do a wedding cake, and all the bride horror stories on this site are making me not want to! LOL, the brides scare me.
post #26 of 70
You swear at me like that, the conversation ends until you can be civil.

You demand a refund, show me your proof.

Don't tell me if you filled the cake wrong someone wouldn't have had presence of mind to slip a piece aside to return to you as proof, or the very least taken a picture or two. This totally smells of scam. With all the cameras out there in cell phones SOMEONE would have snapped a picture.
When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
~~~
If God is for us, who can be against us?
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When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
~~~
If God is for us, who can be against us?
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post #27 of 70
Quote:
Originally Posted by silverdragon997

I have yet to do a wedding cake, and all the bride horror stories on this site are making me not want to! LOL, the brides scare me.



Don't be scared! Just like everything else, most people are very nice, it's the occasional nutjob that stirs things up and puts a bad taste in everyone's mouths. Those are the ones that we talk about here icon_wink.gif For every bad bride there are 99 who are totally normal. If you get a bad feeling about someone from the beginning, just don't do their cake and you'll be fine. This sounds like someone who just wants a free cake, but she doesn't seem to have a case. So no refund for her!
post #28 of 70
I worked in medical equipment sales with very sick clients for 35 years. Once in a while, a patient or family member would call and begin cursing on the telephone. I would politely say [sometimes I'd just have to talk while they continued to swear and carry on], "Sir (or ma'am), I will not speak with anyone on the telephone while they are cursing. Please call back when you can discuss this without swearing." THEN I WOULD HANG UP.

Two things happened, 1)the patient/family member would call back in 5-10 minutes and apologize for swearing, and 2) we'd get to the real problem and be able to move forward on solving it. Interestingly, in all those years I do not recall even one face-to-face swearing episode. People feel free to swear on the phone, but rarely in person. You and your associate should make an immediate plan to handle any future "telephone cursing" incidents in exactly this manner. ALL businesses should immediately train employees on this protocol.

Re-reading only bakeacakea posts, it sounds as if the bride has made 2 or 3 phone calls to your business partner and swore each time. He should have nipped this behavior in the bud the first time. At the very least, do not allow this to happen again.

We're all dying to hear what the caterer has to say. Let us know!
post #29 of 70
I am in total agreement with everyone...and then it dawned on me.

What is one of the biggest photo op's at a wedding reception that no photographer in their right mind misses? THE BRIDE & GROOM FEEDING EACH OTHER CAKE. If said groom is allergic to raspberries (as Bridezilla is claiming) wouldn't their have been a horrible fiasco when they cut into the cake and realized he couldn't eat it? I guarantee their are both professional and non-professional pics of them cutting and eating your cake. Case closed. thumbs_up.gif
HobbyCakeSnobby.

Somebody get me a wire brush ~ I'm rusty!
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HobbyCakeSnobby.

Somebody get me a wire brush ~ I'm rusty!
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post #30 of 70
I agree with all replies..stick to your guns! NO proof, NO refund! and if harassment continues, take it upon. SOrry this happened to you.
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