I got a call this past Friday, Oct 29, from a bride. I did her wedding cake on October 23. She said she loved her wedding cake but wanted to tell me that her cake had the wrong filling in it. 
She had ordered a 4-tiered hexagon cake with only the 12" tier cake...the others were fake. She had ordered 100 cupcakes from another bakery for the additional servings. Her 12" hex cake was chocolate with Heath Bar chocolate mousse. I asked what filling was in her cake, and she said raspberry and that her fiance cannot eat berries.
I explained to her that we did not have raspberry available in the shop because we didn't have any orders for that particular flavor and therefore, did not have any made up. In fact, my supplier was late in delivering my ingredients, and we didn't even have the proper ingredients on hand to make a raspberry filling.
She proceeded to yell, scream, and curse at my business partner insisting that we put raspberry filling in her wedding cake. She said she was not asking for compensation, just wanted us to know, but in the same breath wanted a partial refund.
I know for a fact that the Heath Bar filling was made and put into her cake. I personally made the filling and watched my business partner fill her cake with the Heath Bar mousse. Also, as I said, we didn't even have raspberry filling available. The only other cake we did that day was a vanilla wedding cake with buttercream icing. I spoke to that bride, and she did not have the mousse in her cake.
I am not sure how to handle this bride. It peeves me that she would make up such a story about her cake having raspberry filling in it when we didn't even have any on hand in our shop. Had she mentioned a different filling flavor, I may have bought her story, but I know she is lying. She has called numerous times wanting to discuss compensation, and I keep telling her I am investigating the issue. I am tempted to give her the refund just to make her go away. Any suggestions?
She had ordered a 4-tiered hexagon cake with only the 12" tier cake...the others were fake. She had ordered 100 cupcakes from another bakery for the additional servings. Her 12" hex cake was chocolate with Heath Bar chocolate mousse. I asked what filling was in her cake, and she said raspberry and that her fiance cannot eat berries.
I explained to her that we did not have raspberry available in the shop because we didn't have any orders for that particular flavor and therefore, did not have any made up. In fact, my supplier was late in delivering my ingredients, and we didn't even have the proper ingredients on hand to make a raspberry filling.
She proceeded to yell, scream, and curse at my business partner insisting that we put raspberry filling in her wedding cake. She said she was not asking for compensation, just wanted us to know, but in the same breath wanted a partial refund.
I know for a fact that the Heath Bar filling was made and put into her cake. I personally made the filling and watched my business partner fill her cake with the Heath Bar mousse. Also, as I said, we didn't even have raspberry filling available. The only other cake we did that day was a vanilla wedding cake with buttercream icing. I spoke to that bride, and she did not have the mousse in her cake.
I am not sure how to handle this bride. It peeves me that she would make up such a story about her cake having raspberry filling in it when we didn't even have any on hand in our shop. Had she mentioned a different filling flavor, I may have bought her story, but I know she is lying. She has called numerous times wanting to discuss compensation, and I keep telling her I am investigating the issue. I am tempted to give her the refund just to make her go away. Any suggestions?
I'm confident it wasn't the wrong filling. As I said, we didn't even have raspberry available.
sorry don't mean to sound like I'm a bad person I just know how to take care of myself on both sides! I used to be a collector LOL but yes you need proof!
Hang in there I'm sure it will all go well for you!
