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Officially disappointed with 'The Mat'. - Page 5

post #61 of 121
Quote:
Originally Posted by diamonds-and-rust

Damn, SO SORRY for asking a simple question regarding getting a refund on this product **picking head up off of the floor and backing away from the computer**. I was under the assumption that this forum is the appropriate place to ask such questions. I simply was inquiring if anyone else has approached this company regarding getting a refund for this product. It seems to me that other companies are fair game for unending criticism (Wilton, for one), but a few members of CC take every little criticism of the MAT extremely personally....as if the had a vested interest in this company. I did not have a good experience with this product, and I feel that I have right to voice my opinion regarding this matter. And I am not the only poster who has had problems with this product. And Linda, I do not appreciate your dictating to me about what I may and may not post. Have a SUPER day.



I apologize for my wording. I did not want to make it sound like you were getting your head cut off. And you can criticize any company you want, i am not defending them. I just said that if you want your money back, you should contact them. By posting here they may not know you want a refund unless you contact them directly. And yes, it will not help you to get your money back to post here.

You totally, totally read my message wrong. It was supposed to be to HELP you, not criticize you wanting a refund, your dislike for any company and certainly not to dictate to you nor anybody on what they can post. I am not the owner or a moderator on this board. I am just another anonymous figure typing words, which i guess means you will try to cut my head off in return for what you felt. That is exactly how the slippery slope to ugliness starts. I will read this message in my head in a tone that is not defensive nor filled with hatred as i will give you the benefit of the doubt, not like you gave me. Quite frankly it is a lttle hard to do, but i am not going to get into a pissing match over this. I will apologize again - i'm sorry - and leave it at that.

I do accept PMs also if you ever decide you did nit like my response in the future.
I am no longer active on CC.  They will not let me delete my account.
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I am no longer active on CC.  They will not let me delete my account.
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post #62 of 121
I emailed the company about having trouble with poc marks. They emailed a few days ago to let me know they put up new video on their youtube channel called "troubleshooting and pock marks no more" Their suggestion worked perfectly! If youve had any trouble w/ The Mat, you should check out their video. After only a little bit of frusteration with this product, I'm now in love with it!
post #63 of 121
Sugar, spice & everything nice!
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Sugar, spice & everything nice!
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post #64 of 121
Linda, I am truly sorry if I took your advice in a spririt in which it was not intended.....that is the trouble with forums such as this....subtle nuances of the spoken word are missed, written words can be so easily misconstrued. Again, please forgive me.
Cathy
All curious people are philosophers...All seekers of knowledge are spiritual....
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All curious people are philosophers...All seekers of knowledge are spiritual....
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post #65 of 121
Thank you Suzisweet and VenusCake....I will be certain to check out the new video...I truly do want to be able to use this product successfully.
Cathy
All curious people are philosophers...All seekers of knowledge are spiritual....
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All curious people are philosophers...All seekers of knowledge are spiritual....
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post #66 of 121
Thanks, VenusCake & Suzisweet for that video link. I was researching the blue Ateco, then decided to buy The Mat after so many on another thread were raving about it, then reading this gave me pause. After seeing the new video, I decided to go ahead and give it a try for myself.

Just want to pass along, that I ordered it at 12:30 and by 1:10 had received a shipment notification for USPS Priority Mail. FAST service. Can't wait to get it and see for myself. I'll post back here with my comments after I try it.
post #67 of 121
Quote:
Originally Posted by diamonds-and-rust

Linda, I am truly sorry if I took your advice in a spririt in which it was not intended.....that is the trouble with forums such as this....subtle nuances of the spoken word are missed, written words can be so easily misconstrued. Again, please forgive me.
Cathy



Cathy - Thank you. I completely understand. I'm sure I did this in the past too. The good news is a short memory is sometimes a good thing. icon_wink.gif
I am no longer active on CC.  They will not let me delete my account.
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I am no longer active on CC.  They will not let me delete my account.
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post #68 of 121
Okay, so I finally had an opportunity to try The Mat (which arrived in two days when I ordered it). I wanted to use it on a cake for my own family so if I had issues it wouldn't stress me as much. I used it on my son's Black Belt cake (in my photos) and I couldn't have loved it more. I did not have any issues whatsoever with fondant pitting or sticking.

I rubbed a light as possible coating on one side, wiped it off with a Viva, pressed the other side of the mat on top and rubbed over the top to get the shortening on both pieces. I then separated the 2 pieces and rubbed each again with Viva to get any excess shortening off.

Rolling out took a little more strength than I usually use, but I think this was because I had a really temperamental batch of MFF (it had been stored in a vacuum sealed bag in my pantry and my pantry was ice cold this morning so I had to kneed the fondant forever and it was still really stiff and quite crumbly. DH came over and in 5 seconds flat rolled it from the 13" square I had it to the complete 23"x19" piece I needed (either I'm a wimp or he's Hercules - guess the fact that he has about 60 lbs on me might help too).

My batch of fondant was not only stiff, but SUPER crumbly, it was the kind that you just know, no matter what you do you will have cracks at the corners and along the sides as you try to smooth it. And that's IF you're lucky and it doesn't break as you're trying to move it because its crumbly and a HUGE 23x19" piece.

After rolling it out, the top piece of The Mat peeled up beautifully. I was still quite nervous as to what would happen when I tried to release the bottom over the cake and again for when I needed to smooth the sides.

I inverted The Mat over my 13x9x4" cake and began to pull it away from the fondant. I just peel back the 1st tiny bit, then pulled it taught like in the video. A DREAM!!!!! NO CRACKS!!! NOWHERE!!!! Not even on the corners. Worked like a charm the very first try.

When I rolled it up to put it back in the tube, I had rolled it about 1/4" too wide, at that point I tried again quickly, but was rushing because we had to leave soon. Again, DH to the rescue - he rolled it up in under 90 sec. I'm sure that process will get easier with use as well.

Thank you Sweet Wise, I LOVE this product!!!!
post #69 of 121
hello everyone!!! the mat isnt 15 dollars its 17.99 plus tax plus 10.00 shipping but i think it's worth it
post #70 of 121
I've said it before and saying it again.....I looooove my Mat! I will admit it wasn't love at first use. My 1st use was with MMF and not the overly powered/dry MMF that would've probably worked with the Mat. No it was the wet, sicky MMF LOL so needless to say that 1st try ended ugly!!

My 2nd and every try since have been flawless! I use Satin Ice, a wiped off seasoned Mat and a good rolling pin. It rolls like a dream and covers perfectly. I also Love love that I don't have lint, dust particles, hair etc getting onto my fondant when rolling!

Ps......the vinyl sheets at wally world etc.....not so food safe, unless carcinogenic chemically manufactured products are now food safe?? Not so much! It may save money but seriously the Mat...... its $17........let me repeat.....$17 and no cancer or wally world cheap and cancer......hmmmmmm? icon_smile.gif
"You have to stop the Q-Tip when there's resistance." Chandler Bing
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"You have to stop the Q-Tip when there's resistance." Chandler Bing
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post #71 of 121
I have the mat, but have not being able to enjoy it cos of small kitchen space,i tried but couldn't lay the mat flat enough to roll my fondant,bujt it worked a little, the problem was just space.I sprayed it with oil spray the first time,wiped off excess and it was fine.
Judge the character of a man by how he treats those who can do nothing for him.
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Judge the character of a man by how he treats those who can do nothing for him.
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post #72 of 121
Quote:
Originally Posted by simplysouthern

I've said it before and saying it again.....I looooove my Mat! I will admit it wasn't love at first use. My 1st use was with MMF and not the overly powered/dry MMF that would've probably worked with the Mat. No it was the wet, sicky MMF LOL so needless to say that 1st try ended ugly!!

My 2nd and every try since have been flawless! I use , a wiped off seasoned Mat and a good rolling pin. It rolls like a dream and covers perfectly. I also Love love that I don't have lint, dust particles, hair etc getting onto my fondant when rolling!

Ps......the vinyl sheets at wally world etc.....not so food safe, unless carcinogenic chemically manufactured products are now food safe?? Not so much! It may save money but seriously the Mat...... its $17........let me repeat.....$17 and no cancer or wally world cheap and cancer......hmmmmmm? icon_smile.gif



I concur! My first FEW tries was with MMF and no matter how I tried to modify the recipe I just couldn't get it to come out well. It would stick and get pockmarks, etc... I figured out some tips to minimize my problems but I still felt it was more trouble than it was worth.

I recently tried Satin Ice and now I love The Mat! It works like a dream, no mess to clean up, I can roll it out and afford to be distracted a bit by my toddler running around because it won't dry out waiting for me.

I really think the majority of the problems come from the MMF/Mat combo. I don't think the MMF works well with it, or at least not my recipe!
post #73 of 121
I ALWAYS use MMF and THE MAT is something I can't live without.....however, I dont use it as it is designed. I roll my fondant out on 1 of the mats, with NO PS or CS. and it works just fine. I LOVE it because i can "lay" my fondant over the cake to see if I have rolled enough and pick it up and roll it out some more to make it bigger. I havnt had alot of luck rolling it out between the two mats yet...I think i just need a heavier rolling pin like the one they suggest.

But the BEST part of using them that I have found is cutting out the smaller decorations out of MMF or MMF/gumpaste mix. I dont have to use any ps or cs and it cuts down on alot of the mess and doesnt make my decorations dry out before I'm ready for them too. This works GREAT with zebra stripes or anything that i use with a cutter!

Definatly one of my favorite purchases ever!!! And I agree too with just paying the money for these and knowing that they are food safeicon_smile.gif
post #74 of 121
I use to think the Mat was the best thing ever - for the first few cakes anyway. Then it developed "stretch marks" I never folded it always layed it flat and then right back into the tube it came in. The marks transfered to the fondant of course. Sweetwise didn't stand behind their product. Offered me a whole $5 off another one. They did say they had 4 or 5 other complaints like mine and they have improved the product. I offered to send them the defective product. I am disapointed they did not stand behind their product more.
post #75 of 121
Just remembered this post and wanted to update that while I did love The Mat at first, I had issues after just a few uses with it creasing and stretching. See this thread for more details: http://CakeCentral.com/modules.php?name=Forums&file=viewtopic&p=7262531#7262531
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