I have a bride who has had her order on the books for over a year. She paid in full months ago (her choice). Her wedding is two weeks from today. A few weeks back she e-mailed me to say that they cut their guest list down dramatically. They still want the same amount of cupcakes and cookies but she said they do not need the cake to be as big as orginally planned. I replied to her at that time (few weeks back) stating that we could reduce the size of the cake by one tier. She replied (e-mail): "Great"
Nothing was mentioned about a reduction in price/refund (she's paid in full). I figured if she didn't mention money at all, then why should I?
What do I do? I have a signed contract for a 4 tiered cake and just an e-mail stating we can reduce the size to a 3 tiered cake. Quite frankly, as you can imagine, I do not want to reduce the size of the cake and I do not want to give her some money back.
I'm not sure what to do. 1/2 of me thinks I should go as per the signed contract and the other 1/2 of me thinks I'm being sneaky and unprofessional.
Have a done the right thing so far? If not, how should I fix it?
Would you make a 3 tier or a 4 tier?
Would you issue a partial refund even if the customer didn't specifically ask for it?
You can talk good or bad about me...I just want to do the right thing in the end. Right now it's two weeks until the wedding.
Thanks so much.