Originally Posted by pmarks0
Are they homemade cake? I do not want boxed cake at all. Would these not have the standard filling in the middle to join both cakes.
.I tend to bake with a mix as a base as there can be more error with a scratch cake. Now she's talking "standard filling"...she has no clue.
I would NOT bake a recipe you are not comfortable with for anyone. If she has had your cakes before then she already knows what they taste like.
As far as the filling, by telling you she didnt want a fruit filling she thought she was cutting costs. At that point, I would have pointed out that fruit filling doesnt cost extra because if I dont do fruit I still have to do butter cream.
At this point I would have given a reply that clearly states that your cakes start with a mix as a base, and if she is not comfortable with that, then she should find another person to do her cake. And again if she has had your cakes before I would point out that she already knows how good your cakes are.
I would also sit down and talk to your husband. And explain to him exactly what good practice needs to be. Good practice is not dealing with a customer (dont care who she knows or doesnt know) and giving her a labor free deal, unless he expects you to do that for all your cakes. This woman is clearly taking advantage of you, and your husband is just helping her do so.
From now on, handle all orders as orders. The rule I have with people I know is if you ask me to do a cake, then you pay for it, all of it, labor and all. If I offer, then it is free. I dont do family discounts, I dont do friends discounts, I dont do wow you know someone I know discounts. My time is worth something!
Another thing, even if you are doing a cake at cost I would never, ever give them a breakdown on what it costs me. Personally I feel like they can take it or leave it. She clearly told you she only wanted to spend $100 on a tiered cake. At that point you should have asked her what she could get from the Walmart bakery for $100 because that is where she needs to be shopping instead of wanting a custom made cake for nothing.