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Sorry I ordered from Sugarcraft! - Page 2

post #16 of 33
Strange - I have ordered from them before and they never asked me for that stuff. Did you order on-line or over the phone? Bizzare!
Laura
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Laura
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post #17 of 33
online. to the best of my recollection ( i'll go back on the site and check) it's written on their ordering page.
post #18 of 33
yup, it's on their "international ordering page".


INTERNATIONAL ORDERS
or ANY other Bank that
does not participate in the Electronic Billing Verification Program

MORE EXPLANATION

**********************************************************************
Below details required when shipping to a U.S. address or U.S. broker service.
If conditions are not met, your order will be CANCELED.
1. Copy of driver's license or passport
2. Copy of the front and back of your signed credit card. NOT VALID if
unsigned.
3. A personally signed statement giving Sugarcraft, Inc. permission to
charge your credit card for purchases. Do not include dollar amount.
4. _________ Invoice number
Save information as a JPG file, PDF, or WORD file and email it to me at
proicer@sugarcraft.com
post #19 of 33
That's what I thought you meant.

Has this ever happened before with another company?
legal, not legal, I don't care
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legal, not legal, I don't care
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post #20 of 33
not any of the others i've dealt with....
post #21 of 33
Sirius, have you reported this to your law enforcement agency in Canada? Credit cards are accepted without ID world-wide. No overseas company which that I have ever dealt with (I live in the US) has ever requested identification, and I purchase my tools and supplies world-wide all the time.

Your law enforcement agency can request information on the number you faxed your information to.

I would also contact my credit card company/companies, explain the situation, and request new account numbers.

Theresa icon_smile.gif
post #22 of 33
FYI I use to work for Sugarcraft. Actually I quit when I moved. I really miss them a lot. I can't understand all the bad mouthing. They certainly do not deserve it. I was paid well, had benefits and was treated well too. Wish I could find a fun job like that here!

I just happened across this area. What this woman from Canada is having problems with is that her credit card cannot be verified in the USA. I don't think I would like to deal with a company that WOULD accept a credit card without verification. Don't you all realize this is how your identity can get stolen! If they can't verify it is your card through the system, they ask for proof. You would be surprised at all the crooks who try to order - and almost daily there. They call the person who stole the ccard and tell too. Thats going the extra mile. I wish more companies did that!
ShirleyCakes
post #23 of 33
It's great that you had a nice job there.

I don't find the complaints about other companies like Sugarcraft so there must be something there.
legal, not legal, I don't care
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legal, not legal, I don't care
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post #24 of 33
I'm sorry to hear of these negative experiences. I've been ordering from them for years and recently I did have a problem -- which was promptly resolved. No rudeness at all!! Granted, they aren't as nice as Alan at GlobalSugarArt, but hey, who is?? icon_rolleyes.gif I've found with Sugarcraft if you are businesslike with them and tell them how you like to see the problem resolved, that usually gives even the novice customer service rep a starting point. Good luck! icon_smile.gif
To find "THE RECIPE LINKS ARE HERE" thread, click on "Forums", then "Recipes" and it's the first sticky. Latest updates are on (the bottom of) page 10 here: http://cakecentral.com/cake-decorating-ftopic-625803-135.html
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To find "THE RECIPE LINKS ARE HERE" thread, click on "Forums", then "Recipes" and it's the first sticky. Latest updates are on (the bottom of) page 10 here: http://cakecentral.com/cake-decorating-ftopic-625803-135.html
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post #25 of 33
Sorry you had so much trouble. I have been purchasing from them for at least 5 years and have never had any issues.

I recently bought a very hard to find electric guitar cookie cutter from Beryl's. I had never ordered from there before, but it was a great experience. Great service & fast shipping. Would use them again!

www.beryls.com
Well behaved women rarely make history.
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Well behaved women rarely make history.
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post #26 of 33
Shirley maybe when you left the customer service did with you because I know a lot of people including myself that have had really bad experiences from them. I was giving them between $400 to $500 a month in sales and they would always make me wait over a week for my orders. But I didnt complain. Then I ordered gum paste and paid like $20 for it and got a 1 lb fondant of theirs and they wouldnt answer the phone or email me or anything. Over a week this went on until I finally got an email and they told me that I HAD TO PAY for it to be returned before they would send me my order! I argued that I shouldnt have to pay for THEIR mistake. Then they wanted me to wait another week before they would send out what I needed the week before! So needless to say. I dont think that is very good customer service.
post #27 of 33
Hi shirleycakes2,

I'm glad you had a nice job there and I don't doubt the folks you worked with were very nice. However, I've ordered from them several times and have had a problem of one sort or another each and every time.

One of my problems is with their customer service!!!!
Twice I ordered something and they apparently didn't have it in stock so it naturally wasn't in my order but there wasn't a note of explanation or courtesy e-mail to let me know that, I had to ask them. They are really bad about replying to e-mail questions about items and their tracking info is really hard to find and nnot always accurate.

The one time they let me know something was back ordered i sent them an e-mail requesting a substitution item and they said okay but when I got my order the substitution item wasn't there.

It's just things like that that keep me from doing business with them unless I have to because they are the only business that has an item I need.

Another problem I have is their website. About 50% of the links to articles or pictures or instructions are broken. I sent them an e-mail suggesting they let their webmaster know so they could get them fixed and never received a reply.
ladij153

Just a reminder for us all: Freedom isn't free....Many humble thanks to those few of you who are willing to pay the price for the many of us....
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ladij153

Just a reminder for us all: Freedom isn't free....Many humble thanks to those few of you who are willing to pay the price for the many of us....
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post #28 of 33
I've ordered from them many, many times & never had a serious issue. I've even had to call beause of issues & had them quickly resolve it. I thought their customer service was excellent. Sorry for the problems!
Life is unsure- eat dessert first.
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Life is unsure- eat dessert first.
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post #29 of 33
I still would like to know why their shipping is higher than anyone else.
legal, not legal, I don't care
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legal, not legal, I don't care
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post #30 of 33
I'm taking my own advice and clicking stop watching this topic.

It's like talking politics.
legal, not legal, I don't care
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legal, not legal, I don't care
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