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Help regarding an unhappy bride, TWO months later...(long) - Page 6

post #76 of 99
Have you ever seen Hell's Kitchen when Gordon Ramsay goes over to the wall and bangs his head against it when he's taken all he can of the rampant stupidity in his kitchen? If I were you I'd be banging my head against the wall after listening to that wench on the phone.
post #77 of 99
Does she really expect you to believe that a broken petal or two on that gorgeous cake detracted from her wedding photos?
She said everything looked perfect, except the cake? Perfection is over-rated; and I predict a trip to divorce court for the little perfectionist.
Another case of the wedding overshadowing the marriage.
post #78 of 99
Just tell her that nature isn't perfect and you made them like that
to mimic nature!!!! icon_lol.gif
Be nice to everyone, because everybody is wrestling with their own personal "giants".
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Be nice to everyone, because everybody is wrestling with their own personal "giants".
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post #79 of 99
What is the first thing that comes to mind....That show Bridezilla!!!
All joking aside...your cake is gorgeous. People have just become over fanatical with how perfect their special event should be...too much TV ect making people think that is the way it will be. There is no consideration on how long or hard you worked on that beautiful cake. Life is not perfect and if she has not figured that out yet it won't be long before it rudely slaps her upside her head. Maybe all of the wedding bills are just landing on her desk and she is having buyers remorse and you are the easiest target.
I wish I had advice on what to do but if it were me First I would kindly remind her of her rave reviews of the cake then I might give a very small discount or maybe say I can make a small cake free of charge for you at what ever event you have next...birthday, baby shower etc. OR even just a discount on a future order. In no way shape or form would I refund for a cake that was excepted and eaten and then complained about months after the fact!! If she does not except any of the above she is not worth having as a customer!
Good Luck!
Suzi
Sugar, spice & everything nice!
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Sugar, spice & everything nice!
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post #80 of 99
Thread Starter 
First I would like to thank everyone for your input I really do appreciate it...

So here is what happened...

I called her before I read the remarks telling me to email her, thankfully she didn't answer. I then proceeded to write the email and basically said this, in the most polite demeanor as possible although I was having a cocktail of mixed feelings inside. I told her,

"I am sorry for how you feel and I can sympathize if the burden of planning a wedding has been overwhelming to you. Perhaps your wedding wasn't to your expectation, or perhaps you may be feeling some angst of buyers remorse. However given the fact that I have a signed delivery receipt along with pictures of the delivered product, a contract that clearly states my liability ends upon delivery and a rave review from you I have but one conclusion, that I may be the target of your perils and as I have never come across this situation I have forwarded all our correspondence and paperwork from the transaction to my attorney for council. If you have any further complaints or issues you may contact him directly..."

I enclosed his contact information and sent it on its way. Needless to say I have not heard anything back yet... let's hope it stays this way.

Still sad at the situation but... on to the next cake, RIGHT!!!!

B
post #81 of 99
way to go!!!
Hope you won't be hearing from her anymore! tapedshut.gif
icon_smile.gif Jodi
post #82 of 99
A+ answer that hopefully leads to peaceful times going forward
Keep on cakin'!
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Keep on cakin'!
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post #83 of 99
I don't think it's buyer's remorse. I think it was the fact that the photographer was so costly and he/she took zoomed in photos of an area that included a broken petal or two which, in turn got posted in her file for all her guests to view. Instead of taking it as something that just happens, she overreacted to the less than perfect image of an aspect of her wedding that she attempted to convey as flawless.

What she should've done was contact the freakin' photographer and have him/her remove it, touch it up and replace it or something along those lines since she paid him/her so much money!
"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
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"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
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post #84 of 99
"No No honey. The cake was perfect. It was the photographer that took less than perfect photos." LOL
"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
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"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
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post #85 of 99
Two thumbs up for you!
thumbs_up.gifthumbs_up.gif
Sugar, spice & everything nice!
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Sugar, spice & everything nice!
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post #86 of 99
Great response! I bet you won't be hearing from her thumbs_up.gif
It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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post #87 of 99
This woman is out of her mind. That is a very beautiful cake. In fact, I just looked at all of your cakes posted and must say that you're work is fantastic. I personally would not offer her a refund.
Kelli
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Kelli
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post #88 of 99
First of all, she needs to grow up, take some Midol or get back on her meds.

Second, she doesn't have a leg to stand on. This is just ridiculous. I hope the only other contact you might have with this person is if she calls to apologize. She should be ashamed of herself.
post #89 of 99
A friend of mine is a photographer on the weekends and has her "real job" during the week. After a wedding on the weekend, she spends HOURS going over each photo and editing every little thing. If your customer had such a fancy photographer, there's no way he would have let a damaged cake slide in the pictures.

BTW, the cake is amazing. I'm so glad you stood up for yourself and stood by your contract!!
♫ Don't worry that it's not good enough for anyone else to hear, just sing, sing a song! ♫

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♫ Don't worry that it's not good enough for anyone else to hear, just sing, sing a song! ♫

My Facebook Page:
http://www.facebook.com/home.php#!/pages/Surprise-AZ/Cakes-From-Lisa/120913344426?ref=ts
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post #90 of 99
I havn't had time to read all the replies, but here goes. No way should you give her any money of further consideration. The cake is beautiful and it looks like to me she is getting her credit card statements and is freaking because she spent more than she thought, and thinks she can recoup some of her losses and you are convienent. Two months is so toooo long for her to get anything back even if your cake was a mess which it is NOT!!!
live to ride
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live to ride
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