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Help regarding an unhappy bride, TWO months later...(long) - Page 5

post #61 of 99
She loved the cake.

Also, she has no proof that the blossoms were broken by you.... its VERY possible that guests touch the cake before the photography is done.

Also, IMO, photographers have the responsibility to notice little details that might not look good in the final picture. I've noticed photographers in the past taking pictures of what is clearly the back of a cake, or odd angles, etc.... no cake is perfect!!!!!

Your cake is lovely...your customer was satisfied...and your contract states once the cake is delivered in good condition that the agreement is final.

No money back for this one...she's being petty.
post #62 of 99
Whoa, let's take a step back. The CAKE, ruined her pictureS? Was this cake in every single one of her pictures?? Probably not. Was the cake the focus of every single one of her pictures? I would be more concerned about her ugly face ruining the pictures than a beautiful cake. I wonder if she is trying to return her wedding dress too.
post #63 of 99
You've got it all covered in your contract. It was a beautiful cake. Hold your ground and stay confident - you are right in this situation, for sure! Good luck with contacting her - I also believe you should email her rather than call since you'll have it in writing that way.
post #64 of 99
And YES - print the review, or take a picture of it on your computer so you have actual record if she does decide to delete. How ridiculous...I'm sorry you're having to deal with this....and over a FABULOUS cake!
post #65 of 99
Quote:
Originally Posted by indydebi

Geesh, what if they got divorced? Would she want a full refund a year from now because the cake causes her sad memories?



This is why we love you !!! icon_biggrin.gif
laughter isn't the best medicine. It's the cure.
Grabbing my bowl of faux-'nache and running from the ganache police!!
link to Jello MMF recipe: http://cakecentral.com/cake-decorating-ftopicp-6934662-.html#6934662
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laughter isn't the best medicine. It's the cure.
Grabbing my bowl of faux-'nache and running from the ganache police!!
link to Jello MMF recipe: http://cakecentral.com/cake-decorating-ftopicp-6934662-.html#6934662
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post #66 of 99
So, the cake "ruined" her photos? What - was it 'photobombing' the posed shots?

Oh, look, there's the bride & groom in their first dance and what's that?!?? OMG, it's the cake sticking up behind them pulling a face!??!?! Oh, yeah - photos are ruined now...bratty cake! Go to your room, er, box!

Srsly?!??! This bride gets NOTHING (but derision from us!).

I second or 356th the suggestion to send an e-mail or letter w/the contract. It sucks for her, but the cake acting scandalously after they took delivery is NOT your problem, nor is it your liability.

Cheers and better brides from here on out!
Wendl
Cake decorating/designing is 'gateau' fabulous!
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Cake decorating/designing is 'gateau' fabulous!
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post #67 of 99
Quote:
Originally Posted by cr8zchpr

I do have a contract which states upon receipt of delivery my liability ends and the party's begins. I have a signature upon delivery on the last page of the contract for this very reason. I also have a clause that state they must bring up any problems within 12 hours of delivery. I have NEVER had this situation before so I was shocked to say the least.



You're my hero.

Contracts are such a lifesaver, especially when you have dbag brides trying to get a cake, one of the most amazing cherry blossom cakes I've ever had the pleasure of seeing, for free!

I hope everything works out in your favor, and keep up the gorgeous work.
post #68 of 99
Quote:
Originally Posted by Wendl

So, the cake "ruined" her photos? What - was it 'photobombing' the posed shots?

Oh, look, there's the bride & groom in their first dance and what's that?!?? OMG, it's the cake sticking up behind them pulling a face!??!?! Oh, yeah - photos are ruined now...bratty cake! Go to your room, er, box!

Srsly?!??! This bride gets NOTHING (but derision from us!).

I second or 356th the suggestion to send an e-mail or letter w/the contract. It sucks for her, but the cake acting scandalously after they took delivery is NOT your problem, nor is it your liability.

Cheers and better brides from here on out!
Wendl




LMBO!! We spend all that time creating them that you hope they will go out and be good upstanding cakes and make you proud....darn little brats!!
When life gives you lemons, make lemon cake!
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When life gives you lemons, make lemon cake!
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post #69 of 99
my response:

<name>

Here is the contact information for my attorney, who has been given a copy of the contract agreed to and signed by you, the last page of the contract signed indicating the cake delivered was accepted as proper fulfillment of the order, the on site photos I took of the cake upon completion of set up, and a copy of the positive review you posted on my website. Please direct all further correspondence regarding this matter to my attorney.

Any further direct correspondence with me will be deemed harassment and will be prosecuted to the full extent of the law.

Also, any negative comments posted anywhere will be deemed defamation of character and will also be prosecuted to the full extent of the law.

<siggy>

(note I did not say dear or any of the other niceties -- she doesn't deserve it.)

I would not take the time to send copy of anything. And I would not respond in any other way.

After emailing that -- would be time for a ...<fill in most favored indulgence!> and then nary a thought more about her.

We have attorney's for a purpose. Make use of them.
Keep on cakin'!
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Keep on cakin'!
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post #70 of 99
Quote:
Originally Posted by Doug

my response:

<name>

Here is the contact information for my attorney, who has been given a copy of the contract agreed to and signed by you, the last page of the contract signed indicating the cake delivered was accepted as proper fulfillment of the order, the on site photos I took of the cake upon completion of set up, and a copy of the positive review you posted on my website. Please direct all further correspondence regarding this matter to my attorney.

Any further direct correspondence with me will be deemed harassment and will be prosecuted to the full extent of the law.

Also, any negative comments posted anywhere will be deemed defamation of character and will also be prosecuted to the full extent of the law.

<siggy>

(note I did not say dear or any of the other niceties -- she doesn't deserve it.)

I would not take the time to send copy of anything. And I would not respond in any other way.

After emailing that -- would be time for a ...<fill in most favored indulgence!> and then nary a thought more about her.

We have attorney's for a purpose. Make use of them.



thumbs_up.gifthumbs_up.gifthumbs_up.gif
A balanced diet is chocolate in both hands!
Glenda
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A balanced diet is chocolate in both hands!
Glenda
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post #71 of 99
Quote:
Originally Posted by Doug

my response:

<name>

Here is the contact information for my attorney, who has been given a copy of the contract agreed to and signed by you, the last page of the contract signed indicating the cake delivered was accepted as proper fulfillment of the order, the on site photos I took of the cake upon completion of set up, and a copy of the positive review you posted on my website. Please direct all further correspondence regarding this matter to my attorney.

Any further direct correspondence with me will be deemed harassment and will be prosecuted to the full extent of the law.

Also, any negative comments posted anywhere will be deemed defamation of character and will also be prosecuted to the full extent of the law.

<siggy>

(note I did not say dear or any of the other niceties -- she doesn't deserve it.)

I would not take the time to send copy of anything. And I would not respond in any other way.

After emailing that -- would be time for a ...<fill in most favored indulgence!> and then nary a thought more about her.

We have attorney's for a purpose. Make use of them.



Stands up and cheers, claping and yelling " you tell em!" icon_biggrin.gif
I don't suffer from insanity; I enjoy every minute of it.
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I don't suffer from insanity; I enjoy every minute of it.
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post #72 of 99
Your cake is beautiful.
post #73 of 99
Quote:
Originally Posted by Doug

We have attorney's for a purpose. Make use of them.



Perfect!
Where the heart is willing, it will find a thousand ways. Where it is unwilling, it will find a thousand excuses.
-----------------------------------------------------
"I did then what I knew then, when I knew better, I did better." Maya Angelou
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Where the heart is willing, it will find a thousand ways. Where it is unwilling, it will find a thousand excuses.
-----------------------------------------------------
"I did then what I knew then, when I knew better, I did better." Maya Angelou
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post #74 of 99
The photographer can Photoshop whatever she imagines is wrong. That's the photographer's job. If the photographer didn't do it then either she chose the wrong one or there isn't anything wrong. The photographer should still have the raw files so he/she can do it now if necessary.

I'd take a screenshot of the review in case she decides to take this to court. In case you don't know how to do this, look for the print screen key on your keyboard (mine says prt sc and I have to press it at the same time I press the funciton key (mine says fn). Now open up paint and and press the control key (mine says ctrl) and the letter v and the same time. This will paste the screenshot into paint. Save the file and you're done.

Taking a clear photo of your screen may be difficult; that's why I suggest a screenshot. You want something that shows without a doubt this bride posted a rave review and then decided she wanted her money back.
post #75 of 99
Your cake is beautiful and amazing! An untrained eye wouldn't have noticed the broken flowers. Poor photography doesn't warrant a refund on your part. I say no refund in this case. It was the photographer's job to photoshop any flaws, if possible. From the pictures you attached, there wasn't a bad angle on the cake that would "ruin" her pictures.

I wouldn't be surprised if some of the guests touched the cake and broke a couple of flowers. I attended a wedding last weekend where I also did the wedding cake. I was shocked at how a couple of women made an effort to try and damage the bride's cake. They poked at it, put their fingers in the icing, pulled on the ribbon, pulled flowers off of it, and pulled the table linen up and down. icon_eek.gif It probably happens more than we know.
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