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Help regarding an unhappy bride, TWO months later...(long) - Page 4

post #46 of 99
Quote:
Quote:

print the review before she decides to delete it.



Exactly what I was thinking! thumbs_up.gif
post #47 of 99
Thread Starter 
This is what she wrote as a review

"Most delicious and beautiful cake. All of my guests raved about the taste and how amazing it looked. Betty created a cake that went beyond what I had envisioned. Thank you SO SO MUCH!!!!"

How could that sentiment be gone after looking at a few broken flowers? I am just so sad and disappointed. I was unable to sleep last night just thinking about how I'm going to handle this. I know that I shouldn't get personal it's only business, but I feel at this point she is attacking me personally, since our business has long been over, and feel she is just trying to make a fool of me and that IS personal. I'm going to call her and let her know that after reviewing all my paperwork and pictures I take at the venue I really don't see anything that would warrant a refund at this late of time. Our contract has since lapsed, my obligation has been fulfilled and the tme frame for concerns has expired. Wish me luck!
post #48 of 99
You have the right things in your contract so I wouldn't worry about it. This is business the same as anything else. She can't go back to the venue and tell them "Oh me and my husband didn't like the way our wedding turned out so you need to give us our money back." Uh, no!!! Sorry, wrong number, try your call again.

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post #49 of 99
Quote:
Originally Posted by phoxphire1

Sorry, wrong number, try your call again.

icon_lol.gificon_lol.gif crackin' me up!!!! will be using this a LOT in the future! icon_lol.gif
post #50 of 99
Quote:
Originally Posted by cr8zchpr

This is what she wrote as a review

"Most delicious and beautiful cake. All of my guests raved about the taste and how amazing it looked. Betty created a cake that went beyond what I had envisioned. Thank you SO SO MUCH!!!!"

How could that sentiment be gone after looking at a few broken flowers? I am just so sad and disappointed. I was unable to sleep last night just thinking about how I'm going to handle this. I know that I shouldn't get personal it's only business, but I feel at this point she is attacking me personally, since our business has long been over, and feel she is just trying to make a fool of me and that IS personal. I'm going to call her and let her know that after reviewing all my paperwork and pictures I take at the venue I really don't see anything that would warrant a refund at this late of time. Our contract has since lapsed, my obligation has been fulfilled and the tme frame for concerns has expired. Wish me luck!



thumbs_up.gifthumbs_up.gifthumbs_up.gif

Good for you! Let us know how it goes and stand your ground!

I think it's ok for you to let yourself feel this is personal...but don't let yourself feel that way for too long. She had buyers remorse and you have no control over the crazies out there icon_rolleyes.gificon_lol.gif
It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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post #51 of 99
Remember to print out a copy of the review and also attach that to your
e-mail to her. Good luck and let us know how it turns out for you. icon_smile.gif
Be nice to everyone, because everybody is wrestling with their own personal "giants".
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Be nice to everyone, because everybody is wrestling with their own personal "giants".
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post #52 of 99
I would hesitate calling her, you would have no record of what you said. I would think a letter or email with all the appropriate attachements would be better, you would then have copies of all correspondance.
"Before you criticize someone, walk a mile in their shoes; that way when you criticize them you will be a mile away and have a new pair of shoes."
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"Before you criticize someone, walk a mile in their shoes; that way when you criticize them you will be a mile away and have a new pair of shoes."
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post #53 of 99
After reading all of the posts and your responses I think there were 2 things that happened:

First, the bills are coming due post-wedding and the total is giving this bride a stomach ache,

Second, she just got the photo portfolio back from the photographer and he/she included closeups of the cake that may have highlighted the fact that there were a few broken blossoms that had previously gone unnoticed.

BINGO! A way to recoup the cake money from the wedding!
When tempted to fight fire with fire, remember that the Fire Department usually uses water.
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When tempted to fight fire with fire, remember that the Fire Department usually uses water.
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post #54 of 99
Quote:
Originally Posted by cr8zchpr

This is what she wrote as a review

"Most delicious and beautiful cake. All of my guests raved about the taste and how amazing it looked. Betty created a cake that went beyond what I had envisioned. Thank you SO SO MUCH!!!!"
I'm going to call her and let her know that after reviewing all my paperwork and pictures I take at the venue I really don't see anything that would warrant a refund at this late of time.



After seeing your on-site photo and reading her review I have to totally agree with the others..nothing for her, no cake, no refund, nothing. BUT don't call her. Write a nice letter, include a copy of your photo at the site and make yourself a copy to keep in your files. There's no record of what was said or not said in a phone conversation. You want your word to be the final word. Enclose the contract with the 12 hour limit highlighted along with your letter and photo. I'll bet you don't hear from her.

Cat
post #55 of 99
She is crazzzzzyyyy! Your cake is beautiful. I agree with what everyone else say's, she probably has buyers remorse now. The day of my wedding day the florist placed some heavy flowers on my cake and the weight of the flowers made the corners/buttercream collapse on the cake. My wedding planner was great and tried to fix it but it was still noticable on the pictures. Did I care? NOOO (and my wedding cake was not as beautiful as yours)! My husband and I also paid alot of money for our pictures...that was one thing that we didnt want to be cheap about because at the end of the day, the pictures were the only thing we would have. You can see all the flaws on the cake and that by no means ruined my pictures. She can take a hike and I say NO REFUND! She is out of her bridezilla mind!!
post #56 of 99
wow. That is a pretty cake. I agree with all the others. I got "had" one time and I won't again.
post #57 of 99
Keep your money, you earned it!
Despite difficult economic times, I'm determined to be rich!
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Despite difficult economic times, I'm determined to be rich!
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post #58 of 99
sounds like about time their credit card bills have started coming in and honeymoon is over icon_cool.gif
Your cake is stunning! I LOVE it... VERY nicely done.. thumbs_up.gif
oh and ALWAYS ALWAYS remember Murphy's law...MAKE EXTRAS!!!! even if the petals break you can stick another flower next to it to hide the flaw icon_lol.gif
You should not give her any money back!!!
By the way...did you deliver the cake all stacked and ready? I want to make a cake with double layer tier...just like your 8" ..but was wondering if I can transport it all stacked and ready!
- h
2009 was MY year!I LOST 83lbs in less than 9 months.I did it WITHOUT stepping foot in any gym or spending $$$.2010 is a "happy" year for me.THANK YOU LORD for blessing me.teenbatateen.blogspot.com
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2009 was MY year!I LOST 83lbs in less than 9 months.I did it WITHOUT stepping foot in any gym or spending $$$.2010 is a "happy" year for me.THANK YOU LORD for blessing me.teenbatateen.blogspot.com
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post #59 of 99
Please don't give this woman the time of day. You seem a nice lady. I'd hate to have to hurt ya. icon_lol.gif

Kidding, of course. Stick to your guns. Was every pic of me flattering from my wedding? Was every pic of my bridesmaids? No. That's why you have several to choose from. I truly wish I could say I was surprised at this behavior. Sigh...
Fall down 7 times....get up 8
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Fall down 7 times....get up 8
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post #60 of 99
Quote:
Originally Posted by Joshua_Alan

Quote:
Originally Posted by cr8zchpr

this is the cake at delivery site... the picture you seen first was inside the clubhouse I took those pics with my camera inside against this black wall was a nice spot, then I took it to the cake table. I do have a contract which states upon receipt of delivery my liability ends and the party's begins. I have a signature upon delivery on the last page of the contract for this very reason. I also have a clause that state they must bring up any problems within 12 hours of delivery. I have NEVER had this situation before so I was shocked to say the least.



Politely find a way to show her this specific clause in the contract and say ' off' at the same time.



Well put!
It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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