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Help regarding an unhappy bride, TWO months later...(long) - Page 3

post #31 of 99
7/23/10 at 6:14am
I think your cake is absolutely stunning and I would love to try making something similar myself! Two months after the fact for a complaint on a cake is not reasonable. She gave you a great review, and served the cake to her guests. Your contract states 12 days for any issues. You have a picture of a perfectly beautiful cake sitting on the table at the venue. I agree, send her a copy of the contract and your picture at the venue and no refund!
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post #32 of 99
7/23/10 at 6:29am
Beautiful cake, I think that everyone can see right through this bride. No refund, no free cake, don't even humor the notion...send the contract and a nice "go jump in a lake" note. icon_wink.gif
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post #33 of 99
7/23/10 at 6:34am
OH PLEASE.......If the photographer was that good and that expensive.....he should have the means to touch up the pictures..... you have NO control after you leave....who knows who touched the cake......

Your cake is beautiful....
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SMILE - and people will smile back.

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post #34 of 99
7/23/10 at 6:37am
I am just stunned! I read this to my husband and he asked how would I handle this. I said "not in a very Christ-like way." My husband's response: "are you saying Christ is a whimp?" In Biblical terms, I'm thinking she is a Pharisee. Now, I need to repent, right? icon_evil.gif

I do think God's real flowers have "imperfections" too. I would have tears of joy for producing such a cake!

My husband said people today don't want to take responsibility for anything. My husband said today young people today consider a "free lunch" their birthright!
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"I'm not where I want to be, but thank God I'm not where I used to be." (Joyce Meyer)

It's not about your mood, but about your mind-set. (Beth Moore)
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post #35 of 99
7/23/10 at 6:47am
With the 12 hour clause that you stated is in your contract and the on-site photo you have of an obviously undamaged cake, she doesn't have a leg to stand on legally. I would offer her nothing - no refund, no discounts on future orders, no free anniversary cakes - merely because, in public opinion, when people "settle out of court" it's as good as admitting guilt.
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I'm so addicted to cake my family threatened to check me into the Betty Crocker Clinic.
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post #36 of 99
7/23/10 at 6:49am
Quote:
Originally Posted by auntbeesbaking

My husband said today young people today consider a "free lunch" their birthright!

I love your husband!! thumbs_up.gif
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post #37 of 99
7/23/10 at 7:03am
If it specifies that she had 12 hours to complain in the contract there really should be no more discussion. I'd send her a copy of it with that portion highlighted and call it a day.

That cake is beautiful. Really.
Love is all you need. Well, love AND cookies.
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Love is all you need. Well, love AND cookies.
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post #38 of 99
7/23/10 at 7:04am
Quote:
Originally Posted by Texas_Rose


Do you have a photo of the cake set up at her reception? It's possible that after you set up and left, people were poking and prodding at the cake (they do that sometimes) and broke a few more flowers, which you certainly wouldn't be responsible for. If you've got a photo of the cake at the wedding and you've got her good review, I wouldn't offer her any kind of refund.

Does she have her wedding photos online? So many people do now, maybe you could see the cake in her photos and see what she was talking about, how it actually looks, etc...



I am wondering too if you could get a look at her pictures and see what it looks like. Do you happen to know the photographer she used, sometimes you can view their pictures online.

I'd be curious to see if someone didn't mess with the cake after you set it up, kids bumping into the table, adults touching to see if the flowers are real

Maybe someone should remind her that nature isnt perfect and that petals do fall off real flowers too. icon_wink.gif
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post #39 of 99
7/23/10 at 7:06am
I agree. Number one....lovely cake. Number two....you have a signed contract. Number three....her photographer did not spend enough time setting up for flattering pictures (so it isn't your problem). Number four....think of your good clients and don't let this one dampen your passion. Number five....do let other bakers in the area know who she is so that they won't have to deal with her either.
Horrible cakes at military occasions should be illegal.
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Horrible cakes at military occasions should be illegal.
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post #40 of 99
7/23/10 at 7:10am
Quote:
Originally Posted by thumbs

I wouldn't give her anything. Don't be rude to her, but I would re-explain the contract to her. Also mention you have pictures of the cake after delivery and the cake is in excellent condition in those pictures. So if something happened to the cake later in the day by the time the pictures where taken, you are not responsible for that.


I agree with the quoted post. I would not even offer to give her a cake as that admits that you may be responsible in some way. I would tell her to go fly a kit in a storm, complete with metal on the tail. icon_twisted.gificon_twisted.gif
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post #41 of 99
7/23/10 at 7:11am
Quote:
Originally Posted by cr8zchpr

this is the cake at delivery site... the picture you seen first was inside the clubhouse I took those pics with my camera inside against this black wall was a nice spot, then I took it to the cake table. I do have a contract which states upon receipt of delivery my liability ends and the party's begins. I have a signature upon delivery on the last page of the contract for this very reason. I also have a clause that state they must bring up any problems within 12 hours of delivery. I have NEVER had this situation before so I was shocked to say the least.



Politely find a way to show her this specific clause in the contract and say 'fuck off' at the same time.
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post #42 of 99
7/23/10 at 7:17am
Your contract clause covers it. And look, if she had contacted you 2 days later, I'd probably take a different stand because "its only 2 days". But 2 MONTHS? She needs to get over herself.

Contract clauses can have a big impact. It worked for me. I had a bride who moved her wedding date. No problem.

Then she emailed me to say they had eloped to Jamaica and wouldn't be having the wedding, but could they use their deposit for a reception party? No problem.

Then she said they weren't going to have a reception party. Sorry to hear that. Thanks for letting me know.

Then she inquires about getting her deposit back. I refer her to section 12A (or whatever section it is) that says the deposit is non-refundable due to cancelation.

Then she says she paid more than the minimum so she could get the part above the minimum back. I cut-on-paste the part of the contract that states ALL payments made are nonrefundable.

I never heard from her again.

I am not a savings account where they can deposit money and then take it out again. If that's what they want, Chase Bank is right down the street.

Geesh, what if they got divorced? Would she want a full refund a year from now because the cake causes her sad memories?
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post #43 of 99
7/23/10 at 7:31am
Beautiful cake!!! There are definitely exemptions to "the customer is always right" and this would be one of them. From what we can tell, you did everything right - beautiful cake made to brides specifications, contract, pictures and even a great review by the bride herself. IMO, she has NO legal claim here...she's just looking for a way to recover from the expenses of the wedding.

I wouldn't call her - I would send her a formal letter in return plainly stating the facts. I would not offer her anything, because this might appear to be admission of guilt, or she'll say that she doesn't want a free cake, but the equivalent value in cash. Make sure that you do not sound personally offended - keep it strictly business. You might want to mention that you have pics of the cake that show it was in great condition when delivered, therefore its extremely possible that factors outside your control (like her own finger touching guests!) may have damaged the cake on site. We've all experienced the old "is this real?" as they poke their finger into our creations and break them.

I think we CCers seem all in agreement on this one!
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post #44 of 99
7/23/10 at 8:53am
You have a contract, you have photos of the cake at the reception, you're totally covered. You even have her great review.

No refund, no offer of a free cake at some point in the future, no apology. Send her a copy of the contract with the appropriate areas highlighted, tell her you've got photos of the cake at delivery, and that you delivered as promised.
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post #45 of 99
7/23/10 at 8:58am
print the review before she decides to delete it.
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