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Help regarding an unhappy bride, TWO months later...(long) - Page 2

post #16 of 99
Uhhh. KOO KOO

"ruined her photos"? Is the cake in EVERY single picture? Wouldn't the focus be on the bride and groom in the pictures? Reguardless, if she saw the cake after you set it up an was pleased with it, which obviously she was, hence the review, then you are NOT responsible for refunding her. I wouldn't even offer to make her a cake. Especially after she gave you the rave reviews. Why should you have to put extra into it so she can get something for nothing? IF I was not happy with my wedding cake, you better believe I would have called with in a week to complain. I probably would have said something when the cake was delievered.
Never underestimate the capacity of another human being to have exactly the same shortcomings you have -Leah Steinberg in America West
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Never underestimate the capacity of another human being to have exactly the same shortcomings you have -Leah Steinberg in America West
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post #17 of 99
Two months is too long. You wouldn't call up your restaurant two months later and say "I had a spaghetti marinara two months ago at your restaurant and had tummy troubles the following day. I want a refund". Granted she could've been way excited/overwhelmed on the wedding day, but should've said something within a few days.
post #18 of 99
There you go.....you just answered your own question. Send her a copy of that contract.....that's it. End of story.
I don't suffer from insanity; I enjoy every minute of it.
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I don't suffer from insanity; I enjoy every minute of it.
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post #19 of 99
Wow... wonder if the bride is calling up her Aunties, demanding compensation, because they wore unattractive dresses?

BTW, what a lovely looking cake!
You can take the girl out of Minnesota, but you can't take Minnesota out of the girl!
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You can take the girl out of Minnesota, but you can't take Minnesota out of the girl!
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post #20 of 99
You make me so proud !!! YEAH FOR YOU FOR HAVING A CONTRACT!!! Tell her sorry, but it states in the contract, that she signed, that she had 12 hours to bring up any problems with the cake, and then offer her a copy of the contract. !!!

You got a contract !!! I am just so damned proud of you !!! icon_biggrin.gif
laughter isn't the best medicine. It's the cure.
Grabbing my bowl of faux-'nache and running from the ganache police!!
link to Jello MMF recipe: http://cakecentral.com/cake-decorating-ftopicp-6934662-.html#6934662
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laughter isn't the best medicine. It's the cure.
Grabbing my bowl of faux-'nache and running from the ganache police!!
link to Jello MMF recipe: http://cakecentral.com/cake-decorating-ftopicp-6934662-.html#6934662
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post #21 of 99
Beautiful cake! No refund! I bet if it was windy that veil would have blown all over the cake in return breaking additional flowers. And yes.. GOOD for you on having a contract!
post #22 of 99
Gorgeous cake!

You have the contract, the delivery-siganture and the pictures. She does have absolutely nothing. (Not even any money anymore ist seems icon_smile.gif )

I would not offer her anything. Offering a gift certificate or anniversary tier will be treated as an admission of guilt from someone like that.

A nice, short and firm reply, attaching the signed contract and delivery sheet should be all that you need to give to her!
post #23 of 99
I wouldn't give her anything. Don't be rude to her, but I would re-explain the contract to her. Also mention you have pictures of the cake after delivery and the cake is in excellent condition in those pictures. So if something happened to the cake later in the day by the time the pictures where taken, you are not responsible for that.
Have a smashing day!!
www.smashingcakedesigns.com
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Have a smashing day!!
www.smashingcakedesigns.com
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post #24 of 99
She's trying to find a way to pay for those expensive wedding pictures!!!! She's got nothing!! That cake is beautiful and she's on crack!!
post #25 of 99
Seriously, I think the public in general has gone nuts.
If you are unhappy with a service, there has to be some sort of limit on time to complain accompanied by a legitimate complaint! Even if she had called you within 12 hours afterward and complained, I still would not offer her a full refund! A few broken flowers could not and did not "ruin her photos". The cake was perfectly presentable, beautiful and what she ordered.
A "I am sorry you feel this has ruined your photos but the cake was as you ordered it" should suffice. I would offer her an anniversary tier as a gesture of goodwill and leave it at that. I would make sure to tell her it is a gesture of goodwill, as you want her to be happy.
I think after a wedding brides are left with a wedding planning hangover where they are let down after the excitement has worn off. When they start to think and obsess about the wedding, they fixate on something they found wrong and they complain.
I am sorry this happened to you. When doing this kind of work, you work so hard to please people and are so distressed when you find someone is disappointed! No refund.
post #26 of 99
She's being ridiculous! Too bad she didn't use real flowers.... then she could have sued God. Your cake is absolutely amazing. If it had been at one of my childrens' weddings, I would have been thrilled and given you a bonus. The photographer must have taken a closeup shot of your gorgeous flowers and a flaw showed up in the photo. I know from taking my own photos that even a speckle of powdered sugar that I can't see shows up on the photo.

In any case, you've covered your legal liability extremely well. I vote for "do nothing", because if you do anything it admits liability where there is currently, and legally, none.

I'm so sorry that this happened to you. You have every right to be very, very proud of this amazing, stunning cake!
We make a living by what we get, but we make a life by what we give. Winston Churchill
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We make a living by what we get, but we make a life by what we give. Winston Churchill
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post #27 of 99
PS - your photos are lovely. Perhaps you could offer to e-mail your photos to her photographer? Just a thought......
We make a living by what we get, but we make a life by what we give. Winston Churchill
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We make a living by what we get, but we make a life by what we give. Winston Churchill
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post #28 of 99
I would do a little investigating. See if any one else she used that day, caterers, venue, photographer..., have had any problems with her. Then you will find out her true intent. You never know she might have been one of these people who bought the dress and tried to return it later for a refund, lol. I would guess since you have a contract, that she signed, there is nothing she can do. The only thing she can do is not do business with you and possibly bad mouth you which then she is wrong.

~Kim
post #29 of 99
Your cake was beautiful and you should be proud. Don't let her take that from you. It sounds like you have your bases covered with your contract.

Highlight the areas in your contract that pertain to her complaint and email it back to her. Don't apologize and don't offer anything conciliatory. Let her know if she has anything further to say on the matter to take it up with your attorney.

I've been in this business along time and if a complaint came in 2 months post delivery I would have a hard time taking it seriously.

Minette
post #30 of 99
It's totally not your fault that the photographer doesn't know how to properly photograph a cake.

NO refund, no free cake, just an email saying "i'm sorry you feel this way"

I am really tired of people who are always trying to get freebies!
"For I know the plans I have for you" declares the Lord, "Plans to prosper you and not harm you, plans to give you hope and future."
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"For I know the plans I have for you" declares the Lord, "Plans to prosper you and not harm you, plans to give you hope and future."
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