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forgot the ribbon on the wedding cake - Page 2

post #16 of 35
Quote:
Originally Posted by indydebi

Quote:
Originally Posted by marcx

Remember, the customer is always right

No .... they are not. Sometimes they are just scam artists who spend most of their day trying to get something for nothing. Sometimes they are of the entitlement mentality who think the world owes them a life. Sometimes they are just a$$holes.

But they are NOT "always" right. If they were, we'd be doing cakes for free every single day just because a customer says we should. And if they are "always" right, then we can't argue with them at all.

Whoever coined that phrase never had to actually deal with a customer! icon_razz.gif



Haha
Fair enough. Perhaps it should be changed to "The customer might be wrong sometimes, so make sure you have a contract to prove that you're right."

I gotta say, it just doesn't have the same ring to it!
post #17 of 35
Contract or not contract, you know that what you provided wasn't what the bride ordered (even if it was still beautiful!). Unfortunately we are not perfect, and mistakes happen. Just think of it as an expensive reminder! They probably accepted it on site, because there was no other option for them - it basically came down to cake or no cake, and they chose to have cake for their guests.

I would suggest sending her a 50% refund with your sincerest apologies.
post #18 of 35
I understand both sides. As a bride, I would be angry. This happened to me and the lady never called me back or answered my calls. I guess I should have made my own cake. I do believe that a refund should be given, but not 50 percent.
post #19 of 35
I am just a cake hobbiest for now but I think 50% is excessive too. I say this because first of all you deliverd a product and service that they can not return. Second they signed off on it ( I know that it was either cake they wern't happy with or no cake) if they were truly un happy I would have said that will work but I will be contacting you in no more than a week because of my dissatisfaction. From what I read they didn't say anything about it being unsatisfactory after you tried to fix it untill they called a couple days later. Like I said I don't profesionaly do cakes but I am a massage therapist ( a service you can't return ) and I waited tables for 2 years ( a product, being the food, that you can't return) I know that it wasn't deliverd the way it was orderd but just from my back groud it sounds like they just started thinking and talking about it and decided that they were going to be mad and demand a refund. I think a refund is neccisary but like I said 50 % seem exccesive.

Sorry it was long
post #20 of 35
contracts are normally set up to protect the baker but what about the customer? what if people started putting a line in the contract that specifically reads if something is left off of the cake a ___% refund is given. I'm not talking about placement of roses or things that are generally decided by the baker but it seems that problems are coming about for things that are stated in the contract and agreed upon by both parties.

this OP left off ribbon and another poster left off disney characters (eeyore i believe) by complete accident of course. one has to think about the customer.

just a thought...
post #21 of 35
Thread Starter 
I truly appreciate your thoughts, and replies to all that did. I am the one who is wrong, and I am big enough to admit that, and learn from it. I have decided to return 50% of the cost of the cake, with a card of apology. I think the cake would have looked much nicer with the ribbon, and I will chalk this mistake up for a good learning lesson, and move on. I guess I was in sort of a quandary because my husband really tried to fix the situation, and worked hard trying to please them. But, now I see where it just wasn't enough, and I need to return half of their money, and grow from the experience. I would imagine you all are like myself, when it comes to doing these cakes. You put your heart, and allot of hard work into them, and it's hard to take when you make a mistake. It's business though, and the road ahead is full of ruts, and hard knocks. We can only do the best we can to get back on it, admit our mistakes, and grow from them.
post #22 of 35
Evieart2656, and the fact that you can come back to the thread, own up to your mistake and fix it is what makes you a true professional. thumbs_up.gif
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
post #23 of 35
I am glad to hear that you issued a partial refund. Even if you tried to fix the situation, at the end of the day the bride didn't get what she ordered. Although I don't think I would ask for 50% (maybe 25%?) I can understand her frustration. If I paid a car mechanic to fix my car and then found out he left off some step.....I would want a partial refund. Even if he tried for an hour and a half to fix the last little thing, if it wasn't finished then it wasn't finished. I guess you don't need that analogy anymore since you've already rectified the situation. I just always think it's helpful to look at it from another profession's point of view. icon_smile.gif
post #24 of 35
You took the high road here and it will pay dividends for you later. Even though you left off the ribbon, your cake was very good and I'm sure others will see your talent and your honesty/willingness to do the right thing. I wish you all the best in your business.
Life is like a box of chocolates. You never know what you're gonna get!
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Life is like a box of chocolates. You never know what you're gonna get!
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post #25 of 35
Eviart - you did the right thing. Kudos to you for making that decision. I am a firm believer in karma, and doing the responsible thing for this customer will benefit you in the long run.
Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
Reply
post #26 of 35
Regardless of the refund...this may help you in the future. I always draw a picture of the cake and COLOR in the accents. With one glance you would see the green ribbon on the cake. We all make mistakes.... try to learn from it and go on icon_sad.gif

Jennifer
Jennifer Dontz - Traveling sugar art teacher
Online store/gallery: www.sugardelites.com
NOW SHIPPING!!!! CYMBIDIUM ORCHID / IVY DVD!
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Jennifer Dontz - Traveling sugar art teacher
Online store/gallery: www.sugardelites.com
NOW SHIPPING!!!! CYMBIDIUM ORCHID / IVY DVD!
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post #27 of 35
Why do you "stand corrected" ?
Your opinion is just as welcome here as anyone else thumbs_up.gif





Quote:
Originally Posted by cakes47

Sorry! I stand corrected by indydebi.
It's just that everything is gorgeous on the cake & 50% sounds like a lot to refund.
post #28 of 35
Eviart - you are a class act and your cake is beautiful. If I may ask, how did you get your icing so perfectly smooth?
post #29 of 35
You did the right thing. Good for you.
It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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post #30 of 35
Quote:
Originally Posted by grossoutqueen

Why do you "stand corrected" ?
Your opinion is just as welcome here as anyone else thumbs_up.gif





Quote:
Originally Posted by cakes47

Sorry! I stand corrected by indydebi.
It's just that everything is gorgeous on the cake & 50% sounds like a lot to refund.




I was just about to post the same thing.
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