I did everything else on a beautifully stacked 3 tier cake but forgot the green ribbon at the base of each cake. Each tier was a different flavor, the construction was beautiful, and the house-made buttercream smoothed to perfection. My husband delivered it to a site out on a lake an hour away from our bakery following the purchaser's directions which were very wrong. Good thing my husband has a great sense of direction or he never would have found their home. After he took the cake in and started to put it in their spare fridge the people noticed there was no ribbon around each tier. The rest of the decor was in place which was brown branches piped up either side of the cake and then went up and over the top tier b/c she wanted no topper.
My husband and I decided the best thing to do was for him to go out to the closest shopping center and purchase some green ribbon and put it on the cake. He had a tool kit with him and did the best he could working on a very short table in their basement down on his knees. He managed to get it around the bottom tier. He was confused on how to get the ribbon around the other two tiers b/c the tree branches were in the way so he stopped with it just on the bottom tier. He confirmed the problem with the bride and the paying mother and they said it looked o.k. and they would except it for what he had done.
A week later the mother that had paid for the cake wrote me an email and said she was mortified and wanted 1/2 of the money back. I emailed her back right away and apologized and told her I would call her. I tried calling her that day 2x s and both times left a message telling her I was sorry and for her to call me so we could discuss it further. She never called me back until today and now 5 weeks have gone by since the wedding and I am now feeling like I just don't know what to say or do. I admitted that it was my mistake but yet we tried for an hour and a 1/2 to fix it. Please let me know what all of you others would do in this situation.
My husband and I decided the best thing to do was for him to go out to the closest shopping center and purchase some green ribbon and put it on the cake. He had a tool kit with him and did the best he could working on a very short table in their basement down on his knees. He managed to get it around the bottom tier. He was confused on how to get the ribbon around the other two tiers b/c the tree branches were in the way so he stopped with it just on the bottom tier. He confirmed the problem with the bride and the paying mother and they said it looked o.k. and they would except it for what he had done.
A week later the mother that had paid for the cake wrote me an email and said she was mortified and wanted 1/2 of the money back. I emailed her back right away and apologized and told her I would call her. I tried calling her that day 2x s and both times left a message telling her I was sorry and for her to call me so we could discuss it further. She never called me back until today and now 5 weeks have gone by since the wedding and I am now feeling like I just don't know what to say or do. I admitted that it was my mistake but yet we tried for an hour and a 1/2 to fix it. Please let me know what all of you others would do in this situation.
